EA_Mako

Hi @9ca37e898eecd76b,

If you're playing on PC this will automatically be enabled. The option to disable it would only be there for players on PlayStation, Xbox, or Switch.

If you're having trouble syncing up with your friend to play, they'll need to check for that setting if they're on a console.

I would also check through the link below to make sure you've both checked any necessary privacy settings to locate each other in-game if you're running into any trouble from there.

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Hey @SovietDucky,

 

Generally if you continue seeing a message prompting you to reset your password, it means your console account is already linked to an older EA Account.

 

That older EA Account is the one that would need to have a password reset completed for this to clear up.

 

If you no longer have access to the original account or just aren't having any luck wit...

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Hey @indy09brickyard,

 

If your EA Account is currently registered as a child account, you may see that message when trying to play certain titles online.

 

You should be able to follow these steps to get the account updated to your correct age if tha...

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Hey @No_a_joke, sorry to hear you'd accidentally picked up a different heirloom. I know those can be far and few between so that would be disappointing for sure if it's not the one you'd planned.

At this time we're unable to exchange or otherwise reverse in-game purchases including heirlooms I'm afraid, sorry.

Thanks for taking the time to post this feedback for us, it's always appreciated!

Hey @richigutt,

 

Sorry to hear about the trouble here.

 

If you're seeing this happen consistently that may point to a connection issue in which case it could be worth going through some ...

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Hey @2ez4me2play,

 

I'm afraid we are unable to review any bans or suspensions on the forums.

 

If you feel an action was placed on the account incorrectly, please create an appeal with these steps so our Terms of Serv...

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Hey @JetZedd,

 

This thread is quite old and will be locked here to avoid further necroposts.

 

If you're still running into an issue please feel free to create a new subject if there isn't a more recent thread on the topic you'd like to discuss, thanks! 

Hey @happygilmore840,

 

Sorry to hear you've been having some trouble getting in touch with support.

 

The available contact channels can vary slightly depending on your location, the time, and the issue you've selected, but aside from creating a case here you can also speak with support over ...

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Hey @nikesvsjorden,

 

I do see you've had a couple live chats as well as a phone callback and some email cases, sorry to hear those haven't helped out thus far.

 

If you continue being disconnected mid-chat, you'll want to try power cycling your router and/or modem, or just using a different network altogether if that continues.

 

Please be sure you have ...

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@G0zM2vf16PhK
You're always more than welcome to look for answers/clarification here.

We're unable to make any changes to your account or to discuss specifics on the forums which is why for many cases you'll be directed to speak with support, but we're certainly glad to clarify what we can where possible. ... Read more

Hey @G0zM2vf16PhK,

 

It looks like a reply was sent back to each of your cases that were created earlier, but if you haven't seen those come through I'd definitely suggest checking your email filters and any junk/trash/spam folders where those may have been redirected.

 

It looks like they've already been able to confirm this happened during an account compromise, so please be sure you've gone through ...

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Hey @TheRealFox4Ever,

 

We're unable to make changes to your account on the forums, however you should be able to update your EA Account information with these steps. 

 

That would include a link to update your password if your current account information is not working.

 

If you're still running into trouble from there, please ...

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Hey @cazador64,

 

While I see you mention just recently installing Apex on Steam, it does look like it was registered to your account much prior to this in the past.

 

If that was not you, I'd definitely go through th...

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Hey @poerexrt,

 

Sorry to hear you haven't received your Apex Coins!

 

You'll need to speak with our support team about this directly, as we're unable to make any changes to your account via the forums. 

 

Please create a new case or speak with them over ...

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Hey @CaleronXxX,

 

It doesn't look like you have a PSN account linked to the EA Account you're currently posting from.

 

Your progress would be saved on the EA Account where it was first earned, so if you've unlinked or switched accounts you'll need to ...

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@aspectt Happy to clarify, enjoy! 

Hey @Dragon4000x,

 

If you had gifted the bundle from this account, please contact support directly so they can take a closer look. 

 

They'll need to check into this further on the account that purchased the gift, so please be sure that's the account used to create a case as well, thanks.

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