EA_Mako

Hey @MercilessManWV,

 

These particular skins were linked to some crashing issues and have been temporarily removed from the game until those issues are fixed.

 

We don't have a specific date for when that will be just yet, but thanks for the patience while we're working to get that cleared up. 

@SALADSNIFFER 

There was a small in-game event of sorts back in Season 8 that "teased" arenas arriving in Season 9.

 

It's no longer possible to get this, but you can read a bit more about that on various fansites like this one if you're interested.

Hey @ToastedTH,

 

I'm afraid we are unable to review or change any account settings from the forums, sorry.

 

If you've gone through each of these steps to double-check that your Prime Gaming account is correctly linked, our support would need to take a look at the situation to check over the account as well.

 

I'm not showing anything linked to the account you're posting with here, so I'd de...

Read more

Hey @Iamfromdrimmnal,

 

Thanks for letting us know what you've already tried!

 

If you haven't made any other changes to your setup this may indicate something's changed along the route your connection takes to reach our servers. 

 

Just to check first, I would try power cycling your router by unplugging it for a minute or so. As this has been happening for you consistently I would also recommend checking through these ...

Read more

Hey @n0meX_FFM,

 

That definitely sounds like a pretty frustrating situation to pop up randomly in the middle of a game.

 

Do you have any other peripherals plugged into your computer that you can try removing?

 

If the two keyboards you tried are both from the same manufacturer it may be worth checking for any updates to the software like ...

Read more

I'm afraid not, sorry @Maxarmor.

Once you have exhausted all appeals with our ToS team, that is final and cannot be changed.

@Maxarmor 

Unfortunately this was not the first action, there was indeed a temporary suspension in the past. 

 

If you're able to check back for any emails around June/July of last year as well as the more recent action, that should provide a bit more info as to why this took place.

 

If you're not seeing that you can try reaching out to support for more insight into the first suspension if you'd like, though it appears a slur similar to the on...

Read more

Hey @kittysune,

 

This generally works normally for most people, though there are rare occasions where Apex Coins may not show up on the account.

 

In that situation however, our support can verify this proof of purchase information to help make sure you still get those coi...

Read more

Hey @djmaster18z,

 

This would likely be unavailable depending on the country of residence registered on your account, as packs are unavailable for purchase in certain regions.

 

I would take a look through your account page here to be sure that information is accurate, and update the country as needed if you're not currently living there. 

Hey @Cravit8,

 

As @Asmodeus566  mentioned it's generally best to start a new thread if the one you're replying to is fairly old.

 

In this case I've split your post off to start that new thread here so we can better track fresh reports of this.

 

We'll pass this along to...

Read more

Hey @Beensub,

 

Apart from Series 1 and 2, dive trails will only last one season after they're earned.

 

This means that your Season 14 dive trail will reflect your Season 13 rank, rather than going back to your Season 12 rank.

... Read more

Hey @Ventrox_dll,

 

Every 10 levels is indeed correct for this first stretch of levels after 500. 

 

That changes a bit as you continue leveling up, but at this point 10 levels per pack is normal.  

Hey @tidal987, that is excellent to hear, thanks for coming back to let us know!  

Hey @amyers2199,

 

I'm seeing a reply was sent back to your current case about 5 hours ago requesting some additional details from you so the advisor can check into this further.

 

I do see you had replied after that point, but it doesn't look like that included the requested information.

 

Please check your case history here for that reply so our advisors have all the necessary info to get this cleared up.

 

Alter...

Read more

Hey @charlieschweizer,

 

I'm afraid we're unable to make any account changes on the forums, so we would not be able to look into this further for you here, sorry.

 

You would need to continue speaking with support to look into this further.  If you prefer you can also speak with them over ...

Read more

Hey @charlieschweizer,

 

Just to be certain, the password resets you've completed were for your EA Account specifically, not your Xbox account, is that right?

 

If you've reset your EA password and are still not able to get online, there may be a more specific account issue that needs to be cleared up.

 

Please ...

Read more

Hey @crazyhair513,

 

Sorry to hear those ended up on your Switch account instead of the one you'd been hoping to actually use.

 

When Prime Gaming content is claimed and you have multiple different platforms linked to your EA Account, I'm afraid that will show up on the first platform you sign into.

 

This is not something we're able to transfer to a different account than where it was claimed unfortunately.

 

That said, while we currently do not have any additional details on how cross-progression will work, that is something the developers are still aiming to bring to Apex later this ye...

Read more

Hey @FakeRonaldo_1997,

 

Sorry to hear this has caused some trouble for you, as I know being able to pick the name you want is absolutely pretty impactful for any gaming account.

 

While this is not something we'd be able to manually change for you here, I did want to provide some context for why certain names may be blocked.

 

Electronic Arts is committed to making our games and experiences fun, fair and safe for everyone. We use various tools to achieve this, including tools to filter inappropriate user-generated content in areas like in-game chat and EA Account, player and team names. ...

Read more

Hey folks,

 

This is not something we're able to address on the forums, so the thread is being locked here.

 

If you feel a ban was placed on the account incorrectly, you'll need to reach out to the ToS team as described in this post. Thanks!