EA_Mako

Hey @NevrSwitch,

 

Sorry to hear you've had some trouble getting your Apex Coins to show up.

 

It does look like a large number of cases have been created here, which can actually delay things rather than speeding them up as our support will need to check into and close out duplicate cases before this can be addressed.

 

I'd definitely suggest keeping any further replies to a single case to help avoid other delays here. You can keep an eye on your ...

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Hey @KeiizQ,

 

Just to confirm, were you trying to reset the password on your EA account with these steps?

 

If you're seeing this message, we'd want to be sure that you're resetting the password specifically for the EA account rather than a linked account, like Xbox or PSN accounts.

 

If you're unable to complete that password reset or completing it still won't allow you to sign in, it would be best to get in touch with our support team so they can take a look over your account directly.

 

You can fin... Read more

Hey @Animyde,

 

I understand you're just wanting to bring this behavior to our attention, thank you.

 

With that said, we cannot take action on this via the forums, so I've removed the link per our posting guidelines:

---

• Don't "name and shame." If you see a suspected cheater, please repor...

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Hey @karter8523,

 

Apex Legends does not currently support cross-progression, so I'm afraid there is not a way to transfer progress from one platform to another.

 

While that's something being worked on, we don't have any particular details on what that will eventually look like, though it will likely help to have all your platforms under the same EA account when that time arrives.

 

You can check out ...

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Hey @Din0nuggets69420!

 

If you no longer have access to the email registered to an account, you'll need to get in touch with our support team directly.

 

They can work with you to verify some additional information about the account, and after that point would be able to update the login email to one that you're able to access.

 

You can find more information on how to reach support over at the EA Help website to g... Read more

Hey @ogelchapo409,

 

The links in my prior post should still work for this situation. 

 

Are you running into trouble when trying to contact support here?

Hey @ViskOG,

 

Thanks for the post! I'm assuming you play on a console, so I've updated your title a bit to reflect that, thanks!

Hey @JaBallin,

 

If it's been more than 24 hours and the coins still haven't appeared, please follow the steps in this earlier post so our support can check into this further for you.

 

 

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Hey @mahxy858ruto,

 

Please keep any posts in a language currently supported on Answers HQ. At the moment you can get help here in the following languages:  

• English
• ...

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Hi @SadDeathDay,

You should have also received an email detailing the length of the suspension or ban when the action was initially placed on the account.

I would check back through your email, including any spam, junk, or trash folders that may have filtered out replies from the @ea.com domain.

If you're not finding that, please just resume your case to have another advisor take a look at your question again, as we'd not be able to discuss that information here.
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Hey @7772bdf4931113eb,

 

Sorry to hear you've been having these issues when you're just trying to play.

 

A reason you'd still see the penalty even in the case of a disconnection rather than directly leaving the game is because that's still a situation that causes your team to be placed at a disadvantage, whether intended or not.

 

If this is something that's happening regularly, we'd want to instead go through some ...

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Hi @Uesugi_Tsuki,

We cannot assist with this on the forums, as we're unable to review or discuss account details on public boards.

The only option to have a ban reviewed is to contact our Terms of Service team as described above, thanks!

Hey @MK-PLASMA,

You would need to speak with support to verify some other information about the account so they can update the email for you.

Hey @Uesugi_Tsuki,

 

While you've made a very impassioned plea here, I'm afraid we cannot assist with account bans in any way via the forums, I'm sorry.

 

If you believe your account was banned incorrectly, you will need to appeal this with our Terms of Service team using the information in the following link:

...

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Hi @MK-PLASMA,

You'll need to continue working with support to verify the other account, afraid we cannot assist with this on the forums.

If you had provided them with some incorrect information and they weren't able to verify what was originally registered on the account, you're welcome to reach back out and give that process another attempt. They won't be able to make changes to an account without verifying enough information regarding the original owner, however.

Hi @MK-PLASMA,

If you don't recall the email, our support team can still locate the account using the username you'd previously provided in a chat.

They will need to verify some other information about that account before further changes can be made however, so you'd need to discuss this with them again at this point.

Happy to hear that @Mzookie!

Thanks for dropping by with the update.

Hey @MK-PLASMA,

 

It sounds like the account you're posting from was only created extremely recently, which is why you're not seeing any progress here.

 

Typically what I see happen in these types of situations is the prior account had its email changed, then a new one is created using the same email, which would be the one you're logging into in this case.

 

The account progress you're looking for is not wiped, it's simply on a separate account.

 

In this case you'll need to reach back out to speak with support to verify and update the old account, as we're unable to discuss or change accou...

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Hey @Rob_roode,

 

Sorry to see you weren't able to reconnect to the game. Did you get any particular error message with the game crash?

 

I'm afraid we're unable to make any adjustments to your LP in these situations, but if you're seeing this happen on a consistent basis I'd definitely recommend checking through ...

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Happy to clarify, @Veelahs!