Hey @Tendoo_lk,
I'm afraid we are unable to review any account actions on the forums.
Any appeals will need to be sent up to our Terms of Service team for review using these steps.
If they've completed multiple reviews and have not remov...
Read moreHey @Fbommer,
Sorry to hear you're still waiting on those Apex Coins. I do see a number of email cases open in addition to the one that received a couple replies so far.
In this case I would try using one of our live support options rather than emails as these are typically a bit faster to have situations like this addressed.
When you're creating a case using Apex Legends ...
Read moreHey @FAKEKILLER5555,
Sorry to hear you're still waiting on those Apex Coins. I do see you had those earlier cases opened but still haven't heard back.
I would suggest using one of our live support options rather than emails as those are typically a bit faster to have situations like this addressed.
When ...
Read more@pathies
I understand, however if you still have not heard back please reach out to support again or use one of the other contact options above.
I would suggest using the chat option rather than email if possible. When creating a new case I'd suggest the Orders | Order not received option, which should give you the available options for your location.
This is not something we can investigate on the forums I'm afraid.
Hey @pathies,
It definitely shouldn't take that long for your coins to arrive after speaking with support, sorry to hear you're still having this trouble.
We are unable to make any account changes on the forums, so please be sure you reach back out to speak with support about this.
If you prefer you can also speak with them over ...
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Hey @CptnCracker!
Thanks for the post, you're definitely not alone in that. Since this thread was created last year we did have a small update over in this Reddit post.
We're aiming to release cross-p...
Read more@themightybootch
Which options are you selecting when creating a case? The available contact methods can vary slightly depending on your location and the time, but chat should typically be an option in addition to email.
Currently I'm showing that is available when creating a case and selecting the options: Apex Legends | Xbox Series X | Orders | Order not received, so it may be worth checking whether you're creating a case with those or different selections.
...
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Hey @theb0ss1234,
Sorry to hear you still haven't received those coins. We are unable to review or make any changes to your account via the forums, so in this situation you would need to reach back out to support again.
Please be sure you have ...
Read moreHey @themightybootch,
In some cases coins can take up to 24 hours to arrive on the account, though it definitely sounds like it's been a bit longer in your case here.
Since those still haven't shown up for you, please reach out to support again so they can take a look at the situa...
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Hey @LatinoSmile9594!
If you're consistently seeing packet loss and latency when you play Apex, I would definitely suggest going through these connection troubleshooting steps.
While you may not be seeing this in other games, thi...
Read moreHey @Brandon17621,
This is one we're still investigating, thanks for making sure we were aware!
I've edited your post to remove the details on how to do this so others aren't tempted to try it themselves, thank you.
Hey @Brobro_Swaggins,
Sorry to hear this has been such an issue lately!
Given the issues you mentioned and that this is affecting everyone in your house as well, it would definitely be worth going through ...
Read moreHey @OlxTheBeast,
We certainly do try to help out in these situations when possible, though sadly records do not last indefinitely so there will be some situations where that's no longer available depending on how much time has passed and what particular activity took place on the account.
We are unable to review this on the forums, so I'm sorry to say that if support was unable to assist with this when you reached out, that is not something we'd be able to change otherwise either.
...
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Hey @gaaraow!
Please reach out to our support team directly for this one. They'll be able to look over your account to verify this and help out with any missing content.
You can get in touch with them through the EA Help website, or if you prefer you can also speak with them over ...
Read moreHey there,
I'm afraid we're unable to address these types of issues on the forums directly, sorry.
If you've reached out via email and this still hasn't been fixed up, I'd recommend trying to use the live chat or phone callback channels instead if those are available.
That availability may change depending on your location and current time as well as the categories you select when creating a case, so making sure you use an option such as Orders | Order not received would be the best bet for this particular situation.
... Read moreThanks for this @ElLilWero!
I've edited your posts to remove any hints about how to perform this so we can avoid spreading it further for the time being.
The team is aware and looking into this, but I'll make sure they have all the information you provided, much appreciated!
Thanks for the reports, folks.
This is currently being looked into and we should hopefully have an update soon. Thanks for hanging in there in the meantime!
Hey @TofuDriver83,
There was a long-standing bug that caused older dive trails to still be available for some time.
This was recently fixed, so at this point you'll only have the dive trail for the highest rank you reached in the previous season, as well as the Series 1 & 2 dive trails if you had earned either of those back in Season 2 and 3.
You can read more about the original announcement here - ...
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