EA_Mako

@Viviiisect

Glad to hear those came through, thanks for the update!

Hey @the-boss7303,

 

Thank you for the feedback, though I've edited the post to remove any player names as we cannot address these types of reports via the forums.

 

• Don't "name and shame." If you see a suspected cheater, please ...

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Hey @VoidDaniel01,

 

While you're using Steam to sign in, it may be worth checking to see if you're able to launch the game through the EA app as this can sometimes help trigger those coin purchases to appear.

 

If you're still not seeing them otherwise, please be sure to contact support for assistance in this case, as we're unable to make any adjustments to your account or coins from the forums.

 

They'll need to verify ...

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@Viviiisect 

 

Please be sure to contact support for assistance in this case, as we're unable to make any adjustments to your account or coin balance from the forums.

 

They'll need to verify this proof of purchase information before continuing, so please be sure to have ...

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Hey @Lord_AzZam,

 

Do you have any other peripherals currently plugged in, such as headphones, chargers, or a wireless dongle? Can you try disconnecting everything aside from the controller you're using to see if that makes a difference when trying to sign in?

 

Aside from that, I'd definitely suggest going through these t...

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Hey @Blazinown,

 

I believe there may be some confusion with these packs. They don't actually contain Apex Coins, but rather the Crafting Metals in-game currency.

 

The last of these packs I see being opened back on March 3rd contained 600 Crafting Metals which were added to your account correctly.

 

Fortunately it doesn't appear anything went missing in this case, and you should have those Crafting Metals still available to use.

... Read more

Hey @wz7rbh2iicte,

 

I'm afraid we are unable to review or change any bans or suspensions on your account via the forums, sorry.

 

If you feel a suspension was placed on your account incorrectly, please create an appeal here and our Terms of Service team will review that situation for you.

 

The ToS team will contact you via email once they'...

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Hey @IGORS7999,

 

I'm afraid we are unable to review any account bans or suspensions on the forums, as we cannot view, discuss, or change any account details here.

 

Only our Terms of Service team is able to review an appeal...

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Hi @Craig_H0rner,

In the screenshot you've included, it does look as though the items have all been unlocked, whether through crafting or opening the packs containing them.

At that point the heirloom would be awarded as the event is still ongoing, though unfortunately that same timing doesn't appear to have been the case for the past couple events you've mentioned as we were seeing packs had been opened after the events had ended.

Just to confirm, if that screenshot is from your account, are you seeing the Hope's Dawn heirloom set available now? ... Read more

Hey @Craig_H0rner,

 

Please keep in mind that in order to receive the final reward from collection events you need to unlock all items during the event.

 

You will not be eligible for the final reward if you complete the collection after it has ended, even if you received the cosmetics from the event packs. 

 

For example, the new Imperial Guard collection event started today and will run through until March 21st. All 24 cosmetics must be unlocked before this date to receive the new Heirloom, simply ...

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Hey @pandasoup8,

 

Sorry to hear you haven't gotten those coins to show up yet.

 

Just to check, have you tried fully logging out of Steam and back in, not just restarting the launcher?

 

It's definitely been long enough that those should have shown up, so since you haven't seen them it would be best to reach back out to support. Unfortunately we are unable to make any changes to your account on the forums.

 

The verification they'll need is outlined on ...

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Hey @YoloGoodLuck,

 

If you're seeing this message after completing a password reset as outlined on this page, it's likely the platform you're using is logged in or linked to a different EA account.

 

At that point it would definitely be best to ...

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Hey @Kamil93,

 

If you're not receiving your EA Play rewards, please contact support directly.

 

You can find more information on how to reach support over at the EA Help website.    They'll need to take a closer look at your account to help determine eligibility and correct any issues at that... Read more

Hey @hellothere782372,

 

I'm glad to hear things have been going well for you lately, though I'm afraid we cannot review or change any bans on the forums.

 

Any appeals will need to be directed to our Terms of Service team for consideration, which you can do with ...

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@Griminvain wrote:

I have no intention in discussing anything with anyone. It's a question not a statement to be discussed. Also it's a direct question which by the way EA asked me to post in here not in twitter. So I'm doing so... 

 

 

Important Note: this isn't a community targeted question or discussion !

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Hey ...

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Hi @v7igtnz1scny,

Yes, it's possible your original account had its email updated or changed, and that same email was used for the current account.

You will need to speak with support about this as we cannot make any changes on the forums.

Hi @v7igtnz1scny,

That is not the case for the account you're posting with, I'm afraid.

If you're not using a different email it's possible your original account had its email updated or changed, and that same email was used for the current account.

You'll need to continue working with support in this case to try and locate and update the original account to recover that progress.

Hey @v7igtnz1scny,

 

It looks like the EA account you're posting from was just recently created, so if you've played at all in the past that seems to have been on a different account.

 

Your progress is saved on the EA account, so re-linking a Steam account from another EA account to this one would not transfer that progress.

 

The only way to restore that previous progress would be to ...

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Glad to hear it @MaxIceCast!

 

Thanks for the update, enjoy your games!