EA_Mako

Hey @EstepheAbitbol,

 

Thanks for taking the time to report that player, as that type of language is absolutely unacceptable. Sorry that was something you had to encounter.

 

Just to clarify what can happen in these situations, if you had used similar language, even to question why another person said that, that also opens your account up to the possibility of being reported. Typically if you run into this type of behavior, I'd recommend not repeating the slurs or inappropriate language and just reporting them, then muting them.

 

This way a report will be sent up to us for review, you don't have to ...

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Hi @regretful007,

We certainly don't want to leave it up to luck to determine whether or not you receive your coins, sorry to hear about that.

Please be sure to contact support directly with the above information so they can be sure you receive those coins, thanks!

Hey @SadlyVibin,

 

While I understand you've been playing on this account for quite some time now, as you did not originally create it, I'm afraid we don't consider the account yours.

 

At that point our support would only be able to assist the original account creator with recovery, so if that was not you and you're unable to verify the original information, we won't be able to assist further, sorry.

Hey @Loyiso011,

 

You'll need to contact our support for assistance with this, as we cannot make any changes to your account via the forums.

 

You can find more information on how to reach support over at the EA Help website.    Please be sure you have ... Read more

Hey @suwansw,

 

If a ban or suspension was applied to your Apex account and you believe this was done in error, you'll need to contact our Terms of Service team so they can review that situation for you.

 

We cannot review or change any bans or suspensions on the forums.

 

You can create a new appeal with these steps to get started with that...

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Hey @MrReality2538!

 

I'm afraid we are not able to make any changes to your account on the forums, as we can't discuss or modify account details on a public board like this.

 

For this our support team will need to help out, so if you've already created a case you're on the right track.

 

Just be sure you've attached ...

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Hey @PE-lao-gui,

 

I'll be locking the thread here as this is not something we can discuss on the forums.

 

You will need to speak with our Terms of Service team for any issues related to an account ban.

@PE-lao-gui 

You would have received the general reason in an email when the action was first applied to your account, however beyond that we would not be able to provide additional details.

 

Our ToS team would re-examine our records and logs in the event of an appeal, but if the appeals have been declined it would seem they've confirmed their evidence and will not be making further changes.

Hey @PE-lao-gui,

 

We are unable to review or discuss account bans on the forums, sorry.

 

All appeals need to be directed to our Terms of Service team using these steps. 

 

If you've already completed mul...

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Hey @Apex19990630,

 

I've removed a couple details from your post as it's a public message and we want to avoid spreading too much info about this type of issue.

 

The team is aware of these claims and is investigating, thanks!

Hey @Dudoodlebot,

 

If those coins still have not shown up after 24 hours, please be sure to follow the same steps in my previous post. 

 

As you're running into the same situation as OP, you'd be able to follow those same steps to address it if needed, thanks! 

Hey @infiris69,

 

Thanks for the post and the interest in bringing this type of behavior to our attention!

 

I've edited the image from your post as it shows the name of the individual you're talking about here, and we're unable to address these types of reports via the forums.

 

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• Don't "name and shame." If you see a suspected cheater, please ...

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Hey @iGoSaiko,

 

We cannot review any bans or suspensions via the forums, sorry.

 

Please be sure to create an appeal using the steps outlined below and our Terms of Service team will investigate the situation for you.

 

...

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Hey @WhizTheShowman,

 

This was an email that went out to a number of players that had previously open cases or reports.

 

The wording of this email indicating you sent a message to an email no longer being monitored is incorrect however, apologies for the confusion.

 

More specifically, a previously open case or report has been closed, and this was purely a notification with unfortunately inaccurate message text, sorry about that.

 

This wouldn't require any action on your end at all as the intention was informational, but you can check your ...

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Hey @Legend_T_Razor09,

 

If you had unlinked an account and re-linking the same account has not restored that content, you'll need to speak with our support team so they can take a look at which links were interrupted and see if something else may have broken there as well.

 

We're unable to assist with that type of issue on the forums directly, and as this thread is also quite old I'll be locking it here, thanks!

 

You can find more information on how to reach support over at the ... Read more

Hey folks, thanks for the reports!

 

We are investigating this, however as a temporary workaround it may help to switch back to DX11 if you're currently testing the DX12 version of Apex.

 

Steps and more info can be found in this thread ...

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Under investigation. Accepting as solution for visibility purposes only.

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Hey everyone,

 

Thanks for the posts! This is something the team is aware of and looking into.

 

In the meantime however, if you're currently running the DX12 version of Apex please try switching back to the DX11 version or changing to a higher model detail as a temporary workaround since we're seeing this predominantly affecting players using the current DX12 beta.

 

As a reminder, if you're looking to check out the DX12 beta you can do so with the following steps, while swapping back to DX11 would just involve removing these commands.

 

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How to try DX12

A graphics card with a minimum DirectX Feature Level of 12_0 is required to launch the game with DX12. To determine your Feature Levels, open the Run dialog (Windows Key+R) and type “dxdiag”. Feature Levels ...

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Hi @dajuicygraphix,

If you've reached out through the link above, our Terms of Service team will investigate and reach back out to you via email once they've completed their investigation.

We cannot assist with this or expedite an appeal via the forums, sorry. If you've already created an appeal please keep an eye out for that reply.

Hey @dajuicygraphix,

 

If you'd like to appeal a ban on your account, you will need to reach out to our Terms of Service team using the information linked below.

 

https://help.ea.com/en/help/account/information-about-l...

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Hi @mikalajamika,

Glad to hear you were able to recover and secure the account!

As far as the ban itself, you'll need to contact our Terms of Service team using the link in my previous post, as they'll need to take a look at the ban from their end.