EA_Mako

@Z3spire
Thanks for the update to let us know what fixed it for you!

Hey @0H7Fp2Oe5t,

 

If this all took place while you were away and not even accessing the account, I would definitely go through these security steps as much as possible to make sure no one else may have access to your account info. 

 

After that point please try creating a new appeal ...

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@fedeckz 

Happy to help out! 

Sorry @bggufi, we are unable to review account details or make changes from the forums.

Support would need to take another look over the situation if you're still missing content after recovering the account.

I'm not sure why you were provided a Microsoft link initially, but please use the ones from my previous post instead if you're reaching back out to support.

Hey @fedeckz,

 

This one certainly sounds a bit strange with that overlap.

We're unable to review account actions on the forums, but I've passed that along to be checked into given the unusual circumstances here.

 

You should be hearing from the ToS team again shortly, please keep an eye on your email. Thanks for bringing that to our attention!

Hey @bggufi,

 

This sounds like we may need to check whether your account had been unlinked during that situation, as that would result in missing content and progress like this.

 

We are unable to review your account on the forums however, so please reach back out to support so they can take another look.

 

You can create a case through the EA Help site to get started, or if you prefer you can also speak with them over ...

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Hey @BakerJ217,

 

Sorry to hear about this. That penalty will kick in if you leave a ranked match whether that's due to a disconnection or choosing to leave the game early.

 

The RP loss can definitely be pretty impactful this season in particular, though I'm afraid that is not something that can be returned.

 

If this is happening on a regular basis, I would definitely suggest going through ...

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Hey folks, 

 

If you received a ban or suspension for in-game chat, please don't repeat that language on the forums.

 

We are unable to review or change any bans or suspensions on the forums, so please create an appeal to our Terms of Service team using these steps  if you'd like to have this investigated further.

 

Our ToS team will reach back out via email once they've completed an investigation, thanks!

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Hey @K_Kazma04,

 

I've moved your post over to its own thread in the Apex Legends boards as the original thread was a bit older.

 

Apex Packs and loot boxes in general are not available in Belgium I'm afraid.

 

If that is where you're playing from, then you would not have access to purchase those and would receive crafting materials in their place when leveling up. 

Hey @dizzyleafblower,

 

I've moved your post into its own thread as the one you originally replied in was quite old.

 

Additionally, if a name was changed to something inappropriate that resulted in a ban, please don't repeat that on the forums.

 

As for these accounts, I would definitely suggest going through these security steps as ...

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Hey @AZInfantryman,

 

The ban history section of the website shows specific types of account actions, but not all in-game bans or suspensions will appear there. Apologies for any confusion.

 

We're unable to review bans via the forums, so please be sure to reach out to our Terms of Service team using these steps.

 

They'll be able to investigate this further and will reach back...

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Hey @fredy435899,

 

Sorry to hear you still haven't received those coins. 

 

This is something our support team would need to correct as I'm afraid we are unable to make any account changes on the forums.

 

As the email contact you mentioned did not seem to get this fixed up for you, I'd recommend you rea...

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Hey @deletedgamer6968,

 

I am showing each of your cases has received a reply. You should be able to check back through those here if you haven't seen the replies come through via email.

 

If you're not able to see those for any reason you can try contacting support directly ...

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Hey @imcrackedboi,

 

I'm afraid we are unable to review any bans or suspensions on the forums.

 

Please be sure to reach out to our Terms of Service team with these steps.

 

They'll be able to review this and will reach out via email once t...

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Hey @iYEETMEISTERr,

 

Sorry you've been waiting that long. We're not able to review any bans or suspensions here, so I wouldn't be able to provide an update on that for you.

 

If you still have not heard back I would suggest reaching out to support directly so they can check the status of that and let you know. 

 

While support is not able to review a ban or suspension itself, they should be able to clarify the status of that for you.

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Glad to hear it @dirt12354!

 

Thanks for the update, enjoy! 

@dirt12354 

 

Were you able to try launching the game through Origin to see if the coins appear there?

 

Hey @dirt12354,

 

If you had purchased some in-game currency that still hasn't appeared for you, our support team may need to assist with this.

 

If you typically play on Steam, launching the game through Origin instead may get these to appear.

 

Please reach out to support directly if that's not the ca...

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@not_so_smoothz
Please be sure to follow the same steps and reach out to support directly if you're still missing any coins.

They'll need to take a look at your account and the necessary screenshots to look into this further, thanks!