EA_Mako

Hey @AKMPP,

 

The 6th section of our User Agreement points to the Rules of Conduct, which can be seen ...

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Hey @Altreine,

 

If the in-game chat contains violations of the Terms of Service and is reported, then it's absolutely possible that player would be actioned for it.

 

If you come across someone harassing via voice chat, please feel free to mute and/or report them as well so they can be similarly investigated and have the appropriate actions taken.

 

For any actions you feel may have been incorrectly placed on an account please ...

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Hey @2796563,

 

I'm afraid we are unable to review any bans or suspensions on the forums.

 

Please create an appeal here so our Terms of Service team can take a look for you.

 

They will reach back out via email once the investigation is complete, so be sure to keep an eye on your account email for the reply, thanks! 

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Hey @WORDIEWORDMAN22,

 

If you've already reset your EA Account password here but are still seeing that message, your account may need some additional verification to get this cleared up.

 

Please ...

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Hey @MercilessManWV,

 

These particular skins were linked to some crashing issues and have been temporarily removed from the game until those issues are fixed.

 

We don't have a specific date for when that will be just yet, but thanks for the patience while we're working to get that cleared up. 

@SALADSNIFFER 

There was a small in-game event of sorts back in Season 8 that "teased" arenas arriving in Season 9.

 

It's no longer possible to get this, but you can read a bit more about that on various fansites like this one if you're interested.

Hey @ToastedTH,

 

I'm afraid we are unable to review or change any account settings from the forums, sorry.

 

If you've gone through each of these steps to double-check that your Prime Gaming account is correctly linked, our support would need to take a look at the situation to check over the account as well.

 

I'm not showing anything linked to the account you're posting with here, so I'd de...

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Hey @Iamfromdrimmnal,

 

Thanks for letting us know what you've already tried!

 

If you haven't made any other changes to your setup this may indicate something's changed along the route your connection takes to reach our servers. 

 

Just to check first, I would try power cycling your router by unplugging it for a minute or so. As this has been happening for you consistently I would also recommend checking through these ...

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Hey @n0meX_FFM,

 

That definitely sounds like a pretty frustrating situation to pop up randomly in the middle of a game.

 

Do you have any other peripherals plugged into your computer that you can try removing?

 

If the two keyboards you tried are both from the same manufacturer it may be worth checking for any updates to the software like ...

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I'm afraid not, sorry @Maxarmor.

Once you have exhausted all appeals with our ToS team, that is final and cannot be changed.

@Maxarmor 

Unfortunately this was not the first action, there was indeed a temporary suspension in the past. 

 

If you're able to check back for any emails around June/July of last year as well as the more recent action, that should provide a bit more info as to why this took place.

 

If you're not seeing that you can try reaching out to support for more insight into the first suspension if you'd like, though it appears a slur similar to the on...

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Hey @kittysune,

 

This generally works normally for most people, though there are rare occasions where Apex Coins may not show up on the account.

 

In that situation however, our support can verify this proof of purchase information to help make sure you still get those coi...

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Hey @djmaster18z,

 

This would likely be unavailable depending on the country of residence registered on your account, as packs are unavailable for purchase in certain regions.

 

I would take a look through your account page here to be sure that information is accurate, and update the country as needed if you're not currently living there. 

Hey @Cravit8,

 

As @Asmodeus566  mentioned it's generally best to start a new thread if the one you're replying to is fairly old.

 

In this case I've split your post off to start that new thread here so we can better track fresh reports of this.

 

We'll pass this along to...

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Hey @Beensub,

 

Apart from Series 1 and 2, dive trails will only last one season after they're earned.

 

This means that your Season 14 dive trail will reflect your Season 13 rank, rather than going back to your Season 12 rank.

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Hey @Ventrox_dll,

 

Every 10 levels is indeed correct for this first stretch of levels after 500. 

 

That changes a bit as you continue leveling up, but at this point 10 levels per pack is normal.  

Hey @tidal987, that is excellent to hear, thanks for coming back to let us know!  

Hey @amyers2199,

 

I'm seeing a reply was sent back to your current case about 5 hours ago requesting some additional details from you so the advisor can check into this further.

 

I do see you had replied after that point, but it doesn't look like that included the requested information.

 

Please check your case history here for that reply so our advisors have all the necessary info to get this cleared up.

 

Alter...

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Hey @charlieschweizer,

 

I'm afraid we're unable to make any account changes on the forums, so we would not be able to look into this further for you here, sorry.

 

You would need to continue speaking with support to look into this further.  If you prefer you can also speak with them over ...

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