EA_Mako

Hey @getinlads6969,

If you've created a case with those steps, our Terms of Service team will reach back out to you as soon as they finish investigating the account.

We don't have a specific time estimate to share, but keep an eye out for an email and they should be in touch shortly.

@SamJam1743
At the moment the progress would be separate due to the current lack of cross-progression.

Whether that would continue to be an option once cross-progression is active however, I can't say without knowing how that feature will work.

If you're positive that you want to keep progression separate even in the future, the safest way to do so would be with a separate account.

@getinlads6969 

 

Are you able to go through these steps to create a case?

 

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/ 

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Hey @SamJam1743,

 

Progression is tied to the EA Account where it was first earned, and it's not something that can be transferred to a different EA Account.

 

If you were looking to play on PC and Switch but wanted to keep those separate even when cross-progression arrives later, you would need to use a separate EA Account. 

Hey @KeyStayEatin,

 

As you mentioned, cross progression isn't coming to the game until later this year, though your progress should still be there for you if you revisit a different platform.

 

Typically you should only see the content go missing like this if you've unlinked any accounts or platforms from your EA Account where that was originally earned.

 

At that p...

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Hey @opdjnh,

 

Can you try going through these steps to clear the cache files from Origin itself? 

 

This can sometimes fix similar issues so give that a try and let me know how it goes, thanks! 

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Hey @zawarduoismin,

 

Based on what you mentioned here it sounds as though you've linked your PSN account to a different EA Account and not the same one as before, right?

 

This would be why you're now missing everything you had earned earlier. That progress is saved to the EA Account where it's first earned, so ...

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Hey @fishtaaco,

 

We're unable to review any account actions on the forums.

 

Please submit an appeal with our Terms of Service team if you haven't already done so and they'll be able to take another look at this ban for you.

 

• https://help...

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Hey @0cc5677e,

 

I'm afraid we're unable to review any account actions on the forums.

 

Our Terms of Service team is the only route to appeal an action if you believe that was taken incorrectly, using the following steps:

• https://help.ea.com/en/hel...

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@354646846450 

Excellent, glad to hear that worked out.

 

Best of luck in-game! 

Hey @HuyaTV_TifFanNy,

 

We're unable to review or change any account actions on the forums, sorry.

 

You would need to contact our Terms of Service team with these steps for a ban to be reviewed.

 

If you have already created multiple appeals and our ToS team has declined to remove the ban, that would be final and not something we can change here either I'm afraid.

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Hey @354646846450,

 

Assuming these are the privacy settings you've checked through, that should allow others to find you using those methods.

 

Are you able to add your friends at all instead?

 

Another option would be using the EA Desktop app to accept/send friend requests using the EA ID or your selected username in that app, then signing back into Apex via Steam to check that ...

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Hey @Dritont,

 

It looks like the Xbox account linked to your current EA Account was just recently linked.

 

Have you unlinked or switched the linked accounts recently?

 

If so, you would just need to re-link the original account to restore access to your items.

 

If you run into any issues with that process please ...

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Hey @meloneywhite,

 

We're unable to assist with this type of request on the forums, sorry.

 

Please reach back out to support to look into this further. 

 

You will need to provide specific screenshots ...

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Hey @QuipsDefaux,

 

Thanks for including that DxDiag file! 

 

Taking a look through the errors showing up there I am seeing a number of Windows errors and some additional program or process crashes. Addressing those may help out, so let's try a couple other steps here.

 

If you haven't already done so, running the ...

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Hey @olandoXD, 

 

As iluminatethesky mentioned, at the moment Apex has cross-play, but not cross-progression. This does mean your collection is currently separate for each platform.

 

We should have more news about cross-progression coming to the game at some point this year. Keep an eye out here or on our social channels for more information once we have i...

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Hey @hubter31103,

 

Any appeals are handled by our Terms of Service team, as we're unable to review accounts or make changes via the forums.

 

If you've had multiple appeals and the ToS team has declined to remove the ban in each case, I'm afraid that would be final and not something that can be changed, sorry.

Hey @Ardaihm,

 

If you're trying to reset the password for your EA Account itself, you can reach out to support directly.

 

They'll just need to verify a bit of information with you and should be able to help get that reset or updated afterwards. 

 

They'll also be able to make sure the PSN you're trying ...

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Hey @BeaterXBL,

 

If you've already attached these specific proof of purchase screenshots to your case, we  should be able to help out with this.

 

If the screenshots you've attached are in a different format or show different information than what's requested at that link, you can head over to ...

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