EA_Mako

Hey @l-LostHope-l,

Sorry to hear you've had this happen to you. That's a huge pain when you're just wanting to play some Apex, even before the missing coins.

In these cases what we're able to do is help re-secure the account and get you back into the game. I'm afraid we're not able to provide additional coins, and there's not a way to simply roll an account back as you're hoping, sadly.

I do see the advisor was able to help get 2FA added to the account as an extra ...

Hey @CanucksJosh,

It does look like there were some additional chat lines aside from the portions you mentioned here, so reviewing the email should have a bit more information for you.

We aren't able to provide any additional info aside from what's in that email, but I do see you've already submitted a number of appeals for this.

In general it's best to submit a single appeal and wait to hear back, as creating multiple cases before the first review is even complete can delay the investigation.

At this point you'll need to wait and hear back from our Terms of Service team once that investigation is complete, so please keep an eye on your email for any updates.

Hey @kamoerrrr,

I'm afraid we're unable to investigate account bans on the forums.

If you haven't already done so, please be sure to create an appeal and our Terms of Service team will take another look at this for you.

As soon as they c...

Hey @ee78e9bd0dbc9b0720740a0d02f06a3b,

We do take the circumstances into account to a degree when reviewing reports we receive about inappropriate chat. For example in the case you provided, it appears the account only received a warning rather than a suspension or ban as that language was not directed at someone else. The language itself is still not appropriate however, so when that report was received and found to be a violation, the warning was issued.

While I can completely respect that you'd prefer to stand up for yourself, we don't permit any chat that violates the terms of the ...

Hey @ZedZc,

I'm afraid we're unable to provide more specific information about our detection methods as that would help those looking to bypass those systems.

The most we're able to provide would be the general category mentioned initially.

That said, our Terms of Service team will review our records for everything that led to this account action if you ...

Hey @LarryTheQueen69,

Are you able to try opening that link in an incognito browser window or from a different browser entirely?

That should ...

Hey @GoDxKillerXx,

I'm afraid we're unable to look into banned accounts on the forums under any circumstances.

These appeals are handled exclusively by our Terms of Service team, and they have the final say in these situations.

If they have completed multiple investigations and decided not to remove the ban on the account, I'm sorry to say we will not be able to help with that on the AHQ Forums either.