12 Jul


Hey Slankey, sorry this is happening. Like Cece mentioned, it seems like mostly just older Macs that are having issues, and some players are reporting that switching to low setting helps.

Could we get your system specs to help diagnose it?

Graphics card, DirectX version, specific windows version, processor, and memory would be helpful. Most of it can be obtain from the “About your PC” section or even better using the CPU-Z tool.

Or, if you’re on a Mac:

  • Mac OS Version
  • Mac Specifications (Ideally a capture of the About This Mac):
    • Memory Ram
    • Device specific model
    • Any other specs you can think of that might be relevant

11 Jul


The engineers are wondering if you’d share your device specifications to help them figure out what’s going on.

09 Jun


The team is aware of this issue and is working on something they believe should help with this issue, too.


The team is currently in the process of rolling out a server-side patch with the following updates:

Game Adjustments

  • Added Lord Barov back to the Battlegrounds Hero Pool.
  • Removed Goblin Bomb, Naval Mine, Helmet Hermit, and Frozen Mammoth from the Arena Draft Pool. Made several appearance-rate adjustments to impactful Neutral cards and to Demon Hunter, Druid, Hunter, Mage, Paladin, Priest, Rogue, and Shaman classes.

Bug Fixes

  • Fixed a bug where playing Immolate caused subsequent chain effects (multiple effects on the same trigger, such as Mass Polymorph) to lag.
  • Fixed a bug where Shattershamber affected non-minion entities (like Deathrattle weapons).
  • Fixed a bug where a Golden Minion received off Mr. Bigglesworth’s Hero Power would not offer a triple reward.
  • Fixed a bug preventing the Y’Shaarj Mercenaries Bounty from dropping Y’Shaarj Coins (note: there still remains a visual issue where the Y’Shaarj Co...
Read more

04 Jun


When did you last check? This should have been resolved yesterday.

01 Jun


This sounds like a carry-over bug from last patch, not related to the specific new card. If it’s the issue from last patch, just delete the deck entirely and re-build it and that should resolve the issue.


We temporarily disabled opening those packs earlier today. Check the known issues post, above, for details.


Hello all,

Follow this thread for information about known issues with Patch 23.4, launching today.

Patch 23.4 will be launching with the following known issues:

  • Reno Jackson’s Treasure Inspector Equipment in Mercenaries will occasionally fail to cast anything. The team is working on this issue.
  • Opening certain Wild-only packs will cause a crash on Android devices. This issue is expected to be fixed in the next major patch. In the meantime, those packs can be opened without any issue on PC and iOS devices.
  • [Resolved 6/2]: Favorite card back selections are not locking. As this issue is wider in scope than initially thought, the team is working on resolving this issue in an upcoming hotfix patch.
  • [Carried over from 23.2 Known Issues post]: The team is aware of reports of deck codes/decklists not saving or being inconsistent across dev...
Read more

25 May


No, it just sets for a certain amount of time. Re-pinning now, thanks for the flag.

13 May


Patch 23.2.1, a server-side hotfix patch available later today, includes several adjustments to Arena and bug fixes across game modes.

Arena Changes

Several micro-adjustments were made to the appearance frequency of certain class cards. Some overperforming Neutral cards have had their appearance frequency reduced.

Additionally, the following cards will no longer be able to be drafted:

  • Acidmaw
  • Am’gam Rager
  • Bolf Ramshield
  • Eerie Statue
  • Evolved Kobold
  • Frozen Mammoth
  • Helmet Hermit
  • Horn of Wrathion
  • Lock and Load
  • Nat, the Darkfisher
  • Naval Mine
  • Package Runner
  • Power Word: Glory
  • Silithid Swarmer

Developer Comment: This Arena season, the gulf between the best and worst performing classes has been particularly wide. To bring class win rates into an acceptable range, we are using a new form of card appearance fre...

Read more

10 May


The team is working on it.


Hello all,

Follow this thread for information about known issues in Patch 23.2, launching today.

Patch 23.2 will be launching with the following known issues:

  • [Resolved 5/19]: When viewing the normal (non-golden) version of a card when you have 1 normal and 1 golden, the Create/Upgrade message will ask if you want to “Create a new golden or Upgrade a normal?” That “Create” button will actually create a normal version, matching the Dust cost indicated. The text will be corrected in a future patch. In the meantime, the players can use the existing “Undo” function if they accidentally craft a different card or card version than intended.
  • [Resolved 5/13]: The Mercenaries N’Zoth event timer will show that the new event “ends in 1 hr.” That is not correct and will be updated after the launch. The N’Zoth event will be available until Patch 23.4.
  • The mobile patch launch will be delayed while the team works on the issues discovere...
Read more

09 May


The following is being posted on behalf of John McIntyre, Hearthstone Battlegrounds Lead Designer:

Hello tavern-goers, as we wrap up the current Battlegrounds Buddies patch and prepare for the upcoming Rise of the Naga Battlegrounds Season, I want to share some data from this past patch and explain some of our design philosophies when it comes to designing and balancing heroes.

First, let’s look at the overall active* player mmr distribution right now:

  • The top 50% of players have reached 5700 mmr
  • The top 25% of players have reached 6500 mmr
  • The top 10% of players have reached 7000 mmr
  • Congratulations to the top 1% of players who have reached 8300 mmr

I also want to share the top* 10 performing heroes for all players since the last balance patch (in alphabetical order):

  • Cariel Roame
  • Chenvaala
  • Fungalmancer Flurgl
  • George the Fallen
  • Ini Stormcoil
  • Lord Jaraxxus
  • ...
Read more

23 Apr


Thanks for your concern, but this is not a bug. Cards in the Legacy set are not in Wild packs. As pointed out, the cards are able to be crafted if you want to play with them in Wild.

15 Apr


Yes, to those of you asking, these went live with the launch of Voyage to the Sunken City, like this post says. I’ve passed along your reports that the in-game text was not updated.

14 Apr


We are currently in the process of rolling out a server-side hotfix patch that makes the following updates:

• [EDITED*]: Sphere of Sapience has been banned in Duels and Casual due to a disconnect bug it caused. The card will be unbanned once the bug has been addressed.
• Speeds up the rate that minions that have been buffed “for the rest of game” appear in Bob’s Tavern.
• Fixes a bug causing crashes in Mercenaries.
• Fixes a bug causing Murky’s Tasks to not automatically update as intended under the new Task system.
• Fixes a bug where Wildfire could be added to your Duels deck after it was intended to be banned in Patch 23.0.1.
• Fixes a bug that converted Classic Decks to Wild after the Core Set update.
• Fixes a bug causing Paid Reward Track Battlegrounds Cosmetics to be removed from accounts if the player got a refund for an unrelated product purchase.

*EDIT: The Sphere of Sapience Wild ban did not display as intended, resulting in pla...

Read more

08 Apr


Yes, thanks. The team is aware and working on a fix, hopefully for this weekend, this hotfix was just already in flight at the time this issue was first discovered.


Patch 23.0.1 is a server-side hotfix, deploying right now. The patch includes balance changes to Battlegrounds and Duels, a pre-emptive balance change for Standard, and bug fixes.

Balance Changes:

  • In order to prevent an unintended interaction after Standard rotation, Pandaren Importer is changing from a 2-mana 1/3 to a 3-mana 2/4. Because this is a server-side patch, Pandaren Importer will appear as though its stats have been affected by an in-game effect. This will be updated in an upcoming patch. Because of this change, regular copies of Pandaren Importer will be able to be disenchanted for their full dust value until April 20 at 10 a.m. Pacific. (Golden copies of Pandaren Importer are not craftable because they were on the United in Stormwind rewards track).
  • Sub Scrubber (Ini Stormcoil’s Buddy) has been moved from Tavern Tier 2, to Tavern Tier 4. Because this is a server-side hotfix, the Tavern Tier will not appear correctly...
Read more

06 Apr


The decks awarded to new and returning players will be updated with the launch of Voyage to the Sunken City! As a reminder, returning players who have been away for 120 or more days will be prompted with a deck grant right after they log in. New players will be granted their starter deck after completing the tutorial, the Starter Quest quest chain, graduating from the New Player Ranks (Ranks 40-1), and then returning to the main menu.*

It’s possible players may not see the deck in their deck lists if they do not have an open deck slot when they choose their free deck. The cards for the deck (aside from Core Set cards) will still be added to their collections, so they can clear a deck slot and use the deck codes below to construct the decks. Core Set cards are free to all players and are earned by leveling your account.

*Limited one per account.

Field of Strife

Class: Demon Hunter

Enter Alterac Valley’s con...

Read more

05 Apr


After the patch, but no specific date planned. Should be soon, but you’ll understand that the devs are pretty busy today.

Edit: Just went live!