GnomeSayin-11972

Turns out the fix for this one was fairly easy, so I’ll be adding it to the known issues and it should be resolved soon.

Hey, thanks for the report. The team is looking into it now.

Hey all, we wanted to let you know about some of the issues we’re tracking in 21.8:

• We rolled out a hotfix today for players who disconnected on the “Choose a Faction” screen and were, as a result, were unable to choose a faction.
• Cram Session shows the correct Spell Damage modifier, but then does not draw the correct amount of cards with some Spell Damage modifiers (such as Talented Arcanist). The fix for this bug has been entered into a future patch.
• The Vanndar Hero Skin (from the Fractured in Alterac Valley pre-purchase) and Steel Guardian Malfurion (the new mecha-themed skin) are using the wrong hero power animations. The fix for these has been added into a future patch.
• We have run a heal-up for players who were not fully fixed when the Vol’jin Mercenaries tasks were corrected last patch.
• The Search function when building a deck using the Wild card pool on mobile can become locked into only showing all Wild cards, and not allowi...

We have started rolling out a fix for the small percentage of players who were not properly fixed in the original Vol’jin fix.

It looks like a subsection of the people who were fixed during last week’s Vol’jin fix ran into another issue following the fix. The team is looking into it now.

Yes, that is intended. The normal rule is that cards lose enchantments when they go back into the deck. The Tradeable keyword is the exception to that normal rule, but the exception is when trading, not just any time the card gets thrown back.

Hello all,

We will be making some card changes in a patch going out early next week that we wanted to let you know about, to give players time to prepare for Masters Tour: Undercity, taking place from November 19-21. These are the cards that will be changing:

Razormane Battleguard

• Old: 2 Attack, 3 Health → New: 2 Attack, 2 Health

Arcanist Dawngrasp (Mage Questline final reward)

• Old: Battlecry: For the rest of the game, you have Spell Damage +3. → New: For the rest of the game, you have Spell Damage +2.

Garrote

• Old: Deal 2 damage to the enemy hero. Shuffle 3 Bleeds into your deck that deal 2 more when drawn. → New: Deal 2 damage to the enemy hero. Shuffle 2 Bleeds into your deck that deal 2 more when drawn.

Renew

• Old: [Costs 2] → New: [Costs 1]...

The hotfix is still rolling out. The fix will be live once the hotfix is live in your region.

Just updated the post to confirm: Vol’jin has been temporarily blocked from visiting the Village while the team investigates what was preventing his tasks from being completed and works on a solution.

Hey, sorry about that. This is an extremely rare issue, but the team is aware of it and looking into individually fixing each account that was affected by it.

Meant “Devouring Attack”–will update now.

Thanks for reporting. I’ll pass it on to the team to help their investigation.

Hello all, we wanted to let you know about some known issues that we are tracking with patch 21.6. This will not include older known issues that are still being worked on, such as any remaining known issues from patch 21.4. We will add additional issues as we track them:

• We’re aware that the 21.6 update is not showing for some Google Play users. For those users, we have a suggested workaround: go to Google Play → open your profile icon in the top right → open “Manage apps & device” → select “Updates available”...

Don’t worry, you were not missed. The team is still working on the solution for this.

Edit: the fix for this has now gone live for all affected players.

This is within the intended results, not a bug. “May” means sometimes, not guaranteed. If you already own all the Legendary Mercenaries, it chooses a random one for you and grants you the basic portrait for that Mercenary–if you already have that portrait (like you would for any roll that isn’t the pre-purchase Mercenaries), it converts it to the 100 Coins.

There will be something to do with excess coins in the future, but we don’t have any details to announce at this time.

Thanks, the team is aware of an issue where if you cross a threshold based on an early concession, it does not award the seasonal chest. The team is working on a fix.

The team is looking into this situation for a small number of players, such as yourself, who were caught in-between fixes. They are working on a solution.

Bear Trap 2 normally summons a 7/10. Are you saying that you have the Hunting Shroud Equipment equipped and the Equipment has no effect?

Hello all,

Last week’s patch introduced a bug that unintentionally caused people who played Battlegrounds immediately after the patch to have their rating reset. We quickly squashed that bug so that no more players would have their ratings reset in this way, and, at the same time reset the affected players’ rating to what it was just before 21.4.

Unfortunately, this introduced another bug that caused them to gain more rating than intended for each game following the initial fix.

Tomorrow, we will be implementing a fix that will stop players from gaining this unintended bonus rating. For the top 10% of players who benefitted from this bug, we will also be reducing their ratings to adjust for those unintended extra gains.

We will update this post once that change has gone live.

Update: This patch has now gone live in all regions.

Update 2: Since the patch went live, the team has been correcting a small number of additional player ...