UBI-Froggard

Hey,

Sorry to hear about your issue with the game crashing. .

First of all, I would suggest to try the steps found here but for issues like this we really need to be able to look at your system files to help see what may be causing it.

Another good thing to try is to close Uplay, go to your cache folder in your Uplay directory and rename your cache folder to something like "cachebackup". Then see if you still have an issue.

If you have done those steps, I would recommend trying to get through on live chat during times that we are open so we can get your system files off you.
... Read more

Hey,

Sorry to hear that and thanks for letting us know what you've tried already. Can you try other steps that are listed in the link below here please?

Hey,

Thanks for getting in contact, however, you have posted this in the English forums.

If you still require assistance and would like to request support in your preferred language, you can do so in the Spanish language forums.

Alternatively, if you'd like to translate your query we'd be happy to assist you here.

In the first 4 packs you got 2 uniforms, a weapon skin and headgear. Then I see you bought a pack like you said, and got another head gear in that one. So you did have the 4 free packs.

Hey,

Please can you go through the connectivity troubleshooting found here.

If you still have an issue after this, please create a support ticket / live chat at here with screenshots showing your port forwarding and your system files (DX diag and... Read more

Hey,

I'm sorry to hear that. Please can you create a support ticket / live chat for this here.

You can also private message us on Twitter or ... Read more

Hey,

If it is still happening, can you provide a video link showing what is happening please?

The Uplay game files and Steam game files are different.

There was some server maintenance earlier on Club features so that will have been the cause.

Hey,

This error usually means you launched the game originally whilst logged in to a different Ubisoft account.

Please make sure you are logged in to the correct account on Uplay before trying to launch the game.

If you are struggling to get it to launch still and need further help we'll need to speak to you on a support ticket / live chat or social media private messages so we can investigate it and find the correct account with your help.

Before contacting us privately, please can you go to this location on your PC:

C:\Program Files (x86)\Ubisoft\Ubisoft ... Read more

Hey,

Looks like there was some issues a lot earlier but was resolved well before you posted this. Are you still having an issue?

Hey,

Please can you create a support ticket / live chat for this here.

You can also private message us on Twitter or ... Read more

Hey,

Do you have a VPN installed at all? If so, make sure that is disabled.

If not, it may be worth going through the connection troubleshooting found here.

Hey,

Please can you go through the connectivity troubleshooting found here.

If you still have an issue after this, please create a support ticket / live chat at here with screenshots showing your port forwarding and your system files (DX diag and... Read more

Hey,

I don't see the game on your account. Only the free trial. Maybe you were signed in to a different account when you purchased the game?

Not sure what you mean by that but OK. If you ever want to come back to this, please provide a YouTube video of it.

Hey,

The way content sharing works on console was updated in patch 4.4.0 to correct an issue.

On Xbox, only the Year Pass operators can be shared between multiple accounts on the same console.
Operators obtained from a specific game version will only unlock on the account that bought the game.

On PS4, operators cannot be shared at all.
Additional skins or charm purchases can't be shared and only unlock on the account that bought them.

If you bought the operators on your account and believe you are missing them, please reach out through a support ticket / live chat for this ... Read more

Originally Posted by jaymey248
My in-game username is JamiePro2482 and for some reason is not updating to my new username jaymey248.

I can not see the test server anywhere in my steam library or the uplay app and I think it has something to do with my name not updating.

Please tell me if there is a fix and what I can do to prevent this happening again.

You have 2 account with different email addresses to login with.

JamiePro2482 and JamiePro248.

JamiePro248 is the one you have updated to the jaymey248 username.

Originally Posted by LisaKDurante
Hey, I am also facing the same problem. I want to update the name of my broadband as many people hacked this. I am trying to change the name of my server but I am not able to do it. Would you please help me out?

I'm not sure what you mean by wanting to update the name of your broadband? That's not something we can assist with.

If you want to change your Ubisoft account username, please contact us on a support ticket / live chat for this ... Read more

Hey,

Please can you go through the connectivity troubleshooting found here.

If you still have an issue after this, please create a support ticket / live chat at here with screenshots showing your port forwarding and your system files (DX diag and... Read more