UBI-Froggard

Hey,

Please can you go through the connectivity troubleshooting found here.

If you still have an issue after this, please create a support ticket / live chat at here with screenshots showing your port forwarding and your system files (DX diag and... Read more

Hey,

I apologise for any confusion caused. Steam sales run at different times to our own so it may come up another time for you on Steam to buy.

No, it's not a bot and you were given an answer to the issue you raised.

Also, if you have an issue with a response, reply to it, you don't need to start a new thread on the forums about it.

Hey,

Yes, the Steam files are different to the Uplay version files, so you'll need to download it through Steam.

Glad to hear that, thanks for letting us know

Hey,

You can't make purchases on the test server, so it doesn't need to be applied.

Hey,

Sorry to hear about your issue with the game crashing.

First of all, I would suggest to try the steps found here but for issues like this we really need to be able to look at your system files to help see what may be causing it.

Another good thing to try is to close Uplay, go to your cache folder in your Uplay directory and rename your cache folder to something like "cachebackup". Then see if you still have an issue.

If you have done those steps, I would recommend trying to get through on live chat during times that we are open so we can get your system files off you.

... Read more

Hey,

Please can you provide the following information so we can forward it to the game team:

The date/time at which the issue started appearing;
Platform you play on?
The IP address of the PC/Console;
Country where you are located;

Can you also provide a video of the issue if possible?

Originally Posted by Yeetler88
This happened a while ago and figured that it will be fixed. But it didn’t get fixed. I still don’t have my operators back even though i paid for them. does someone have a solution?

Hey,

Which platform do you play on please?

If on console, did you buy the operators yourself or on another account and share them?

Hey,

Sorry to hear about this. @VALVER0N are you running on a Macbook or a laptop too?

Hey

To appeal a ban, please can you create a support ticket / live chat for this here.

You can also private message us on Twitter or ... Read more

Originally Posted by FridayNiteFight
Hi there,

I have just bought Rainbow Six Siege for PC via Steam, and after having installed the TTS version of the game, I now continually receive a pop-up from Uplay asking for an activation code (which I was not provided upon purchase). I have tried many other solutions listed, including uninstalling and reinstalling Uplay, emptying the 'cache' folder, running the program with administrator rights, verifying the game files via Steam, checking that I was trying to run the game with the same Uplay account that was linked to my Steam account upon purchase, restarting multiple times, etc.

I have linked screenshots via Google Drive, and my Uplay username is FridayNiteFight. I have heard that if the TTS is not live then...

Read more

Hey,

Please can you create a support ticket / live chat for this here with an image showing your Twitch account username and your subscription to the streamer (in the same image).

You can also private message us on Twitter or ... Read more

Hey,

Thanks for getting in contact, however, you have posted this in the English forums.

If you still require assistance and would like to request support in your preferred language, you can do so in the Spanish language forums.

Alternatively, if you'd like to translate your query we'd be happy to assist you here.

Just merged these 2 threads together to keep things in 1 place.

Originally Posted by Weeps.
Hello, thank you. I figured it out and made a ticket. Is that okay or should I start a chat session as I do not have Facebook or Twitter?

No that's fine thanks. Contacting through Twitter or Facebook will just result in a 2nd ticket being created, so as long as you have 1 now, that will get looked into.

Thanks. You can also keep a backup of your save file after you have saved your loadouts etc again just incase, and that may help you in future.

Hey,

I'm afraid we don't have any information on if this will become available but keep an eye on the store just incase. It may also be something that your local retailers are aware if they are getting closer to the time.

Hey benja.67

Thanks for getting in contact, however, you have posted this in the English forums.

If you still require assistance and would like to request support in your preferred language, you can do so in the Spanish language forums.

Alternatively, if you'd like to translate your query we'd be happy to assist you here.

I can tell you mention a connection error code, but I'd need to know which platform you are on if you'd like help here.

Hey ieatyourpie,

Unfortunately wheels aren't supported for the game at this time. Of course they may work with some compatability but you may see issues.

Only the following controllers are:

• Mouse and keyboard.
• Dualshock 4 Controller.
• Xbox One Controller.
• XInput compatible gamepads.
• DirectInput compatible gamepads.

I'm not sure if there are plans to add wheel support in future.