UBI-Froggard

Hey,

Thanks for reporting this. Does the ADS settings make any impact on it for you? The sensitivity slider now goes up to 200. When you patch into the new season, your old sensitivity settings will automatically be converted into the new system, so maybe this is the cause?

Hey,

Sorry to hear you weren't able to play. Did you have any connection error messages on screen? And is this before you even search for a match?

Hey,

I'm sorry to hear you are connected to the wrong datacenter. As there is no way to manually change them on console, I can only suggest going through the connectivity troubleshooting for your chosen platform, and if you have any VPN's enabled or changed your DNS settings on the console to anything other than your default, then disable it / change it back.

PS4 connectivity

... Read more

Hey,

I'm sorry to hear that happened to your PSU. Unfortunately we can't do your request though, we don't have the ability to do so. Anything that results in you leaving the game before it's finished will result in an abandon, even if it's not your fault, otherwise people could abuse that by just shutting off their internet or power to avoid penalties.

Hey,

Please could you try the verify files option to see if this resolves your issue? Follow the steps below depending on if you have the game from Uplay or from Steam.

In Uplay - Select "Properties" located underneath the "Play" button and then select "verify files"

Or

In Steam - From the Library section, right-click on the game and select Properties from the menu. Select the Local files tab and click the Verify integrity of game cache.

Now relaunch the game.

Hey,

Please can you create a support ticket / live chat for this here.

You can also private message us on Twitter or ... Read more

Hey,

I haven't seen any other reports of this or it being a known issue. Has it only started for you since the latest patch?

Would you be able to provide a video showing this so we can forward it to the game team?

Hey,

Sorry to hear about your issue with the game crashing.

First of all, we would suggest to try the steps found here but for issues like this we really need to be able to look at your system files to help see what may be causing it.

Another good thing to try is to close Uplay, go to your cache folder in your Uplay directory and rename your cache folder to something like "cachebackup". Then see if you still have an issue.

If you have done those steps, please could you submit them ... Read more

Hey,

Thanks for the report. We are aware of this issue with being unable to move when spawning in sometimes and it is being looked into by the relevant team. I apologise for any inconvenience.

Regarding your other issue, please go through the connection troubleshooting if you experience this often.

Hey,

Thanks for the report. We are aware of this and it is being looked into by the relevant team. I apologise for any inconvenience.

Please could you try the verify files option to see if this resolves your issue? Follow the steps below depending on if you have the game from Uplay or from Steam.

In Uplay - Select "Properties" located underneath the "Play" button and then select "verify files"

Or

In Steam - From the Library section, right-click on the game and select Properties from the menu. Select the Local files tab and click the Verify integrity of game cache.

Now relaunch the game.

Hey,

If you are able to login to Uplay using your normal connection, could you just turn your VPN on after logging in to Uplay? Then launch the game?

Hey,

Sorry to hear that. If the files aren't able to be located on the PC through verifying the game files, then you'll have to start the download again unfortunately.

Hey,

Yes, once you have linked the game to your account, you can download it whenever you want from any device as long as you log in to the account you linked it to.

Hey,

Please could you try the verify files option to see if this resolves your issue? Follow the steps below depending on if you have the game from Uplay or from Steam.

In Uplay - Select "Properties" located underneath the "Play" button and then select "verify files"

Or

In Steam - From the Library section, right-click on the game and select Properties from the menu. Select the Local files tab and click the Verify integrity of game cache.

Now relaunch the game.

Originally Posted by rayn_er
hace unos dias vengo con detalles esteticos donde no me cargaban logotipos, tanto en el juego como menu. hoy me conecte y directamente no puedo jugar, no me cargan armas, y lo mas molesto es que no puedo moverme, es como si no tendria compatibilidad mi teclado o mouse. alguna solucion????

Hey,

I'm afraid we only have support for English available on the forums.

We do have email support available in your language if you would like to send us a support ticket for this ... Read more

Originally Posted by Topo_Chico_69
same I just leaded up today and all the operators in the operator screen are missing, furthermore when I kunt into a game when I get to the opperator select screen I cant see any of the Icons and when I load in the game I cant more or interact with my charactor at all

Hey,

Please could you try the verify files option to see if this resolves your issue?

In Uplay - Select "Properties" located underneath the "Play" button and then select "verify files"

Now relaunch the game.

In Steam - From the Library section, right-click on the game and select Properties from the menu. Select the Local files tab and click t... Read more

Sorry to hear it didn't resolve it for you. The issue can still happen again until it has been patched by the dev team, but I've seen others saying restarting resolved it for them.

Hey,

Please could you try the verify files option to see if this resolves your issue?

In Uplay - Select "Properties" located underneath the "Play" button and then select "verify files"

In Steam - From the Library section, right-click on the game and select Properties from the menu. Select the Local files tab and click the Verify integrity of game cache.

Hey,

Which platform are you having this error on please?

Originally Posted by urtrash999
I recently bought rainbow six siege on epic games and it does not show up on my ubisoft purchases and i did not get any sort of activation key for it.

Hey,

Have you downloaded and launched the game from the Epic launcher?