UBI-Froggard

Hey,

I'm sorry to hear that. The abandonment sanction will still apply if you disconnect (even if it's not your fault) because there is no way for it to know if a player is making themselves disconnect on purpose to avoid an abandonment sanction if it didn't apply.

We are unable to provide anything back for getting an abandonment sanction, remove temporary suspensions, and we are also unable to modify player ranks unfortunately.

Hey,

Please can you go through the connectivity troubleshooting found here.

If you still have an issue after this, please create a support ticket / live chat at here with screenshots showing your port forwarding and your system files (DX diag and... Read more

Hey,

If you have gone through the connectivity FAQ and still have an issue after this, please create a support ticket / live chat (if you haven't already) at here with screenshots showing your port forwarding and your system files (DX diag and MSINFO) so that we can look into it and try further troubleshooting with you.

Originally Posted by DonutGhostYT
Got online to buy the pass, then realized there was a small update that I had to download. Downloaded then the game didnt even open. No error code. I deleted Rainbow Six Seige, and re-downloaded. Once in it had reverted back to Void edge. Giving me error code: 3-0x00030081, which maybe be 3-8x00030081. Please send help. This is the fourth damn time I had to delete and Download, to fix the non-opening issue. -DonutGhostYT

Hey,

If the game isn't launching for you, you can just try verifying the game files instead of reinstalling the game.

In Uplay - Select "Properties" located underneath the "Play" button and then select "verify ... Read more

Hey,

Please can you create a support ticket / live chat for this here.

You can also private message us on Twitter or ... Read more

Hey,

Please can you create a support ticket / live chat for this here.

You can also private message us on Twitter or ... Read more

Hey,

We have found this issue can be solved by whitelisting R6 and Uplay in your Anti-Virus settings.

I apologise for any inconvenience.

I couldn't say I'm afraid, every antivirus is different so you'd have to speak to their support or try googling how to whitelist applications in whatever antivirus you use.

Hey,

Thanks for the report. We are aware of this and it is being looked into by the relevant team. I apologise for any inconvenience.

Hey,

Can you provide some images or a video of what is happening at your character selection?

The issue with being unable to move sometimes when the game starts is a known issue we are looking into. You need to restart the game if this happens.

Hey,

Please could you try the verify files option to see if this resolves your issue?

In Uplay - Select "Properties" located underneath the "Play" button and then select "verify files"

In Steam - From the Library section, right-click on the game and select Properties from the menu. Select the Local files tab and click the Verify integrity of game cache.

Now relaunch the game.

Hey,

Thanks for the update, glad it sorted it for you.

Hey,

Sorry to hear that. Do you get any specific error messages when your game crashes?

I see you commented on this thread. Please try the fix I posed there.

Hey,

Thanks for the report. We are aware of this and it is being looked into by the relevant team. I apologise for any inconvenience.

You need to relaunch your game unfortunately to resolve it.

Hey,

Sorry to hear about your issue with your computer freezing.

First of all, we would suggest to try the steps found here but for issues like this we really need to be able to look at your system files to help see what may be causing it.

Another good thing to try is to close Uplay, go to your cache folder in your Uplay directory and rename your cache folder to something like "cachebackup". Then see if you still have an issue.

If you have done those steps, please could you submit them ... Read more

Hey,

I'm afraid we only have support for English available on the forums.

We do have email support available in your language if you would like to send us a support ticket for this here and receive an email reply in your preferred language.

Alternatively, if you are be able to translate to English we can provide support on here.

Hey,

The game is showing in your library for us. Are you logged in to the Uplay application?

You won't be able to see it on the club website until you've launched and played the game.

Hey,

I'm sorry to hear there's no Hungarian language in the game. I'm surprised to hear that. I will forward this on as a suggestion to the game team if it can be added in future.

Hey,

Thanks for the report. We are aware of this and it is being looked into by the relevant team. I apologise for any inconvenience.

Hey,

Sounds like you're on the wrong Steam account. You need to be signed in to the same Steam account that bought it AND the same Ubisoft account that you linked the game to.

We can't help in recovering Steam accounts unfortunately, you would need to contact their support to do that.