UBI-Froggard

Hey,

This has been fixed once before. Could you provide a video showing these happening so we can report it happening again please?

- Mutes players
- Finishes match
- Players appear to be muted in the next match
- Players are talking as they are no longer muted

Hey,

Sorry to hear that you are missing stuff. Did you purchase these in-game or through the PS Store / Xbox Store?

Hey,

This could be due to a delay in rank calculations from previous games. I'm sorry, but we have no way of manually seeing what happened or adding rank to accounts to adjust it. It's all handled by the in-game system.

Hey,

Does your monitor support the resolution you have it set at?

Can you provide a screenshot or video showing how blurry you are seeing it?

Hey,

We can't manually unlock trophies to resolve it for you I'm afraid. I can only report the issue to the game team to look into see if it can be reproduced and found to be a known issue. Usually in cases where one doesn't unlock it just need to be repeated to make it unlock unfortunately. Which trophies?

Hey,

The way content sharing works on console was updated in patch 4.4.0 to correct an issue.

On Xbox, only the Year Pass operators can be shared between multiple accounts on the same console.

Operators obtained from a specific game version will only unlock on the account that bought the game.

Additional skins or charm purchases also can't be shared and only unlock on the account that bought them.

Hey,

Try verifying the game files, then it shouldn't ask for a key.

Hey,

Please can you go through the connectivity troubleshooting found here.

If you still have an issue after this, please create a support ticket / live chat at here with screenshots showing your port forwarding and your system files (DX diag and... Read more

Hey,

It is still a known issue being looked into but we've heard from players that a difference in settings can cause this issue. Please set your graphic settings to low on both sides for testing reasons to see if that causes the LR40-message.

It is only a free trial and then you can buy it if you want to. If you buy it on Uplay you don't need to download it again.

Hey,

Sorry to hear you are having some issues with the mic in-game.

There are 2 suggestions below you can try to resolve this:

1) Please make sure the microphone is set as “Default Communications Device” in the audio settings of Windows to control your communication device.

2) Go to C:\Users\CurrentUser\Documents\My Games\Rainbow Six - Siege\UplayID
Go to GameSettings.ini
Go to Audio
Change "VoiceChatCaptureMode=" to a 1 on the variable.

I see you have the deluxe edition on your account. This is taken from the Steam store page:

"The Deluxe Edition contains:
- Full game
- All 8 Year 1 operators (Frost, Buck, Valkyrie, Blackbeard, Caveira, Capitão, Hibana, and Echo)
- All 8 Year 2 operators (Jackal, Mira, Lesion, Ying, Ela, Zofia, Dokkaebi, and Vigil)"

As you can see, you don't get any credits with it.

Hey,

Sorry to hear that. Which platform are you playing on?

Does the game freeze or are you still able to move a cursor around the screen etc?

Thanks for trying that. I've found a few more steps to try:

1. Open your “File Explorer” and click on “Control Panel”. Then click on “Hardware and Sound” and then click on “Sound”.
2. Click on the “Recording” tab and then select your microphone (i.e. “Headset mic”, “Internal mic”, etc.) and click "Properties".
3. Click the "Advanced" tab. Click on the check mark in the box next to "Allow applications to take exclusive control of this device" to remove the check mark from the box. Then click "Apply".

Hey,

I'm afraid we are unable to provide anything back for getting an abandonment sanction, remove temporary suspensions, and we are also unable to modify player ranks unfortunately.

Hey,

Sorry to hear you still have the issue. You could try switching to Google DNS as another solution. You can check Google's guide on how to do this ... Read more

Hey,

To appeal a ban, please can you create a support ticket / live chat for this here.

You can also private message us on Twitter or ... Read more

Originally Posted by GanjaGhecko420
I have the same issue too, been trying to figure it out for weeks

As Ubi-Orion wrote above, are you checking your Steam library?

Hey,

Please avoid naming and shaming on the public forums as this can instigate more issues.

If you want to report a player for something, please send it to us privately through a support ticket / live chat for this here.

You can also private message us on Twitter or ... Read more

Hey,

Thanks for getting in contact, however, you have posted this in the English forums.

If you still require assistance and would like to request support in your preferred language, you can do so in the Spanish language forums.

Alternatively, if you'd like to translate your query we'd be happy to assist you here.