UBI-Froggard

Originally Posted by mendouksaii
Hi could you please help me by adding the test server to my uplay library?

You need to own the game to have the test server, so no, we can't add it for you.

Thanks for the report and image. Will pass this over to the game team.

Hey,

Which platform are you on please?

Hey,

Please can you create a support ticket / live chat for this here.

The game team will need to look into this, so a support ticket will be able to be viewed by them.

Hey,

Sorry to hear you are having some issues with the mic in-game.

There are 2 suggestions below you can try to resolve this:

1) Please make sure the microphone is set as “Default Communications Device” in the audio settings of Windows to control your communication device.

2) Go to C:\Users\CurrentUser\Documents\My Games\Rainbow Six - Siege\UplayID
Go to GameSettings.ini
Go to Audio
Change "VoiceChatCaptureMode=" to a 1 on the variable.

Sounds very strange. Can you just try a full re-installation of the game and Uplay please?

Hey,

The issue is being looked into for those that haven't received all the packs. There is a total of 4 potential free packs during this event. After investigating your account, I've noticed you already received your 4 free packs. Therefore, we won't be able to add a fifth one to your account.

Hey,

I see you have activated 2 step verification on this account (V12farttola1), but you don't have the game on this account. You need to activate it on the account that you play the game on.

Sorry, please can you explain the issue fully for us to understand and answer your question accurately.

Why would you need to buy the game again?

For example, if you have been banned from the game, you can't sign in to the same account on the game again, no.

Hey,

I'm afraid we only have support for English available on the forums.

We do have email support available in your language if you would like to send us a support ticket for this here and receive an email reply in your preferred language.

Hey,

Please can you create a support ticket / live chat for this here.

Please also provide a digital image of your rank displayed in-game (now possible in rank section, previous seasons are displayed) when you do.

Hey,

Can you try going to the Club website and see if you can claim it there?

If not, please provide the screenshot you have.

Hey,

Thanks for the report of the website. I will forward this on to the game team.

If you ever come across anyone cheating in game, please feel free to report it to us on a support ticket / live chat here.

You can also private message us on Twitter or ... Read more

Hey,

Please can you go through the connectivity troubleshooting found here.

Let us know if you have further issues.

Hey,

Sorry to hear about your issue with the game crashing.

First of all, I would suggest to try the steps found here but for issues like this we really need to be able to look at your system files to help see what may be causing it.

Another good thing to try is to close Uplay, go to your cache folder in your Uplay directory and rename your cache folder to something like "cachebackup". Then see if you still have an issue.

If you have done those steps, I would recommend trying to get through on live chat during times that we are open so we can get your system files off you.

... Read more

Hey,

Sorry to hear you are struggling to download the game.

You can try to stop the download, close the Uplay Process, relaunch Uplay and start the download again, as that sometimes resolves download issues.

You can also try changing the download location, to another drive if possible, but at least a new folder if not able to.

If it's still having issues, please can you go through the Uplay connectivity troubleshooting found here.

Hey,

I appreciate you’re eager to know Ubisoft’s stance on console players using Keyboard and Mouse in-game. This is a complex topic involving hardware, live services, and security.

We are working to deliver a global and reliable solution for detection but do not have more info yet as investigations are ongoing.

Hey,

Sorry to hear about your missing content. I looked into your support case and can see you were asked yesterday for some images related to your Year 1 Season Pass. We need these to verify it was bought on your account. You're welcome to seek legal advise if you wish, but we are doing our job in requesting things from you to verify that you bought this content on your account, and your assistance in the investigation is required for us to be able to help you.

Please update your support ticket with the requested information and keep future contacts in that support ticket, so every contact is in 1 place and can be viewed by anyone assisting you with it.

Hey,

Could you provide a screenshot or 2 of what you are seeing please?

Hey,

The game will always try to match you with similar ranks, however, this won't always be possible without longer wait times and it can also be affected by the ranks of other players being in squads.