Ubi-Akatsirin

Hi @nize !

Sorry to hear you can't open this map any more ! Could you send me a picture showing what it says when you try to open the map ?

Could you also try to edit the map following those steps to maybe manage to open it ?

Hey @boer24 !

Thanks for the update with the picture !
I can see your character was boosted to level 30. We did hear from the dev team that confirmed that some achievements can't be unlocked by boosted characters, and it's the case for the four trophies that are still locked for you here.

Hey @starlord1521

I'm sorry to hear this has happened ! Your friend list should be linked to your account, not the PTS, and should not have been wiped, but we did have a degradation of our services that could've been linked to your friend list disappearing temporarily.

Could you try to uninstall and reinstall completely the PTS, as well as doing our steps from ...

Hey @zebiath !

Sorry to hear you're experiencing crashes to desktop. Thank you for the screenshot provided !

Have you tried following the troubleshooting steps from our article to see if it helps ? You could also try doing an ...

Hey @xxshadowcommand !

Sorry to hear that has happened, and sorry for the delay in this reply !

Thank you for the screenshots provided ! Could you tell me if the issue has been fixed ? I can see you are on PC, have you tried verifying the game files to see if this fixes the issue and puts...

Hey guys, @valkyris @the_Kettle @Serge1024 !

Sorry for the delay in this reply !

I'm sorry to hear you ar...

Hey @arnudswazaneger !

Thanks for all this information and feedback here ! It will definitely be passed on to the relevant teams.

As for the NPCs getting stuck, i'm sorry to hear you are also experiencing this issue ...

Hey @abrasivex !

Sorry to hear that, it's indeed odd that you couldn't upload the screenshot !

Thanks for the info described! Do you think you could compress the picture and try posting it again, or maybe uploading it to a sharing website and adding the link here ?

Do you have a headphone you can try using and connecting to see if it helps ?

Hey there @shut-_ !

Thank you for this report !

Could you maybe provide us with a short video of the glitch, as well as a screenshot of the map showing where you've encountered it specifically please ?

I'll then be able to report it to our dev team

Hey @lezuzyus !

Sorry to hear you are also experiencing crashes when playing The Division 2 !

I see you've mentioned trying the steps from the thread above. Could you also confirm you've done the steps from this article, please ?

From the specs you have provided, I can confirm you are...

Hey @rakmeister !

Sorry to hear the wrong specialisation was picked !

You can find more info here, and like ...

Hey there @wolfeman98 !

Sorry to hear you don't have the minigun !

It should indeed be equipped when you use the gunner, could you please send me a screenshot of your unlocked gunner as well as a screenshot showing you don't have the minigun info ?

Hey @screamerchaotix !

Sorry about that, it should indeed have been the PS steps ! You can find the general troubleshooting steps for PS4 right here.

Could you please attach a screenshot of your Del...

Hey @ethan638 !

I'm sorry to hear you're experiencing these issues with The Division 2 on PS4. I see you've already tried to reinstall the game, but this only fixed the issue temporarily.

Could you please try to follow these steps to see if it helps fix the issue ? Could you also provide screenshots or pictures showing what exactly you are experiencing when the map isn't loading properly ?

Hey Iulian @chok3point !

First, I've removed your last name for privacy reasons, hope you understand !

Secondly, I'm sorry to hear you're experiencing issues with the chests and can't open them. Thanks for letting me know what steps you have already taken in order to try to fix this issue. Could you please tell me how many keys you have and provide a screenshot ?

Hey @the_h3xman

Sorry to hear you're still experiencing issues. Cases on our support website automatically close after a few days of inactivity, but it should still be available for you here, or you can create a new one if needed.

You say you can't post or comment, could you tell me where that applies so I can check if anything is going on ?

Like Ubi-Gizmo said, each ...

Hey @ceivous, @L0K1-01 !

Sorry to hear you're both experiencing FPS drop on PC !

Could you maybe forward us a video showing the issue ? You can also try doing the steps from our connectivity troubleshooting article if you haven't already to see if...

Hey @donfish3 !

I'm sorry to hear you're experiencing issues connecting to For Honor.

Would you mind sharing that video here ? Could you also tell me if you have any error message appearing ? Did you make any change to your internet settings ?