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Hey @ted-mario_a, sorry to hear you're having the same issue
Can you confirm you've done all the steps that were advised above by @UbiSushiVamp ? Do you know your NAT type ? Are ou and your friend both on the same platform as well ?
Hey @ted-mario_a, sorry to hear you're having the same issue
Can you confirm you've done all the steps that were advised above by @UbiSushiVamp ? Do you know your NAT type ? Are ou and your friend both on the same platform as well ?
Hi @old_chaos, and sorry to hear you have been disconnected from our servers.
Just to make sure, you are talking about Rainbow Six Extraction right ?
In any case, could you please make sure to follow all the steps from this article so it doesn't happen again ?
Thanks for the details @agent_ares, and I agree with you that it shouldn't happen.
If it ever happens again, don't hesitate to contact us so that we can look into it with the game team more in detail !
Hi @i_love_idea, and sorry to hear you're having issues when playing in sandbox mode.
As a first step, I'd advise trying all the steps from this article to see if it helps in any way. Do you have any error message ?
Do you also have that issue if you launch the game outside the sandbox ?
Hi @madmike_h8, sorry to hear you are also experiencing this issue.
Have you been able to try the workaround provided in previous messages ?
Hi @gonzalo1992k and welcome to the forums !
I'm sorry but at the moment we can only support English, French and ...
Hey @murakum0-arvin
Sorry to hear you're experieincing both issues in game.
Could you please tell me on what platform you're playing, so I can give you the best troubleshooting possible?
Could you also attach some screenshots or videos showcasing the issues you're experiencing ? For videos, you can upload them on the sharing website of your choice and add the link to a post here.
Hey @nevvyn,
Sorry to hear about that, could you please provide some screenshot showing this or a short video if possible ? You can upload it on the sharing website of your choice and send us the link here.
This would help us understand the issue better, and we'll be able to contact the dev team for more info.
Hey everyone !
Sorry to see you're all having this issue to some extent.
If you have been unable to get the encryption key while completing the mission in a group, can you please try to redo the mission solo if it's possible ?
We are currently looking into it as it has been report, so please keep an eye out for new information in the News & Announcement section.
If this is not the exact scenario that has happened to you, or if it happened when you were playing solo, please let me know, so I can report it to the team for further investigation, thanks !
Hey @abearded_clam, sorry to hear you are also experiencing the issue, and thank you for your report.
Like it was mentioned by Ubi-Gizmo just above, our teams have been investigating this issue.
Have you tried the troubleshooting steps that have been shared in the thread, as well as the workaround that was shared by Ubi-Gizmo ?
Some users have mentioned that they have been able to reduce the issues by deleting the "The Division 2" folder in the "Documents\My Games" section. It is important to note that doing this will remove any settings which you have adjusted, and you will need to change them again.
Hi @wekka1212, thanks for coming back to us.
I just opened a case for you on our website, you can access it from here. I sent all the info on how to send the files there, let me know if you need any assistance !
Hey @jessa246
Thanks for the update and the screenshot. It's odd that the store locates you in the US if you're in the UK. Are you using any sort of VPN ?
You can attach a video by uploading it to a sharing website of your choice and sending us the link here !
Hey @jere_mitch thanks for the update and glad you managed to find a way to play
A driver update was released yesterday, if you want you can try installing it to see if it helps in any way to have you play the game in Ultra
Hey @hpoonis2010
Thanks for the screenshot and sorry that you've encountered a bug that blocks you in your progressions.
Could you let me know in what mission exactly were you when this happened ? We've had similar reports that couldn't be verified in the latest version of the game yet, so if you're encountering the issue now we'll reopen the investigation.
Great news @wimpmiester !
Don't hesitate to get back to us if you need anything !
Hey @virtuj !
Thanks a lot for the link, I just edited your message for the link to appear, but it was in it !
I'll share this info to the team, and we'll let you know if we need any info !
Hey @gabriel-knight, thanks for sharing the Epic promo link here 
Thanks a lot @bthejedi !
Your case is going to be looked at by our teams, as for this type of issues we have to deal with it directly though the website ! Don't hesitate to come back to us if you need anything !
Hey @woahtrent !
Sorry for the delay in getting to your post, we've had a lot of contacts lately ! Thank you for your video as well, and the description ! I can see what you mean with the stacks resetting in the video, yes, thanks for that !
I'll pass it on to the dev to see if this is indeed a bug so that it can get looked into, and I'll let you know as soon as I have an answer !
Thanks !
Hey @leksikon
Thanks for letting us know about this ! I'll ask the game team, but this is the first report I could find of that. I'll let you know if this is indeed working as intended once I've heard from them !