Ubi-Akatsirin

Hi @kdbill

We only support English at the moment, sorry !

Can you please translate your message so we can try to help you ?

Hey @ur-fidham98, sorry to hear you can't download the update.

Can you confirm this issue is persisting ?

If it is, I'd advise that you follow those steps as well as check if you have enough space on the disc you want to install the update on !

Thanks for confirming it now works @bagieta997, don't hesitate to let us know if you need anything !

Hey @dragoneye65, sorry for the delay.

I just checked, and I can see you have an open case on our website with an ongoing investigation already.

My colleagues will update you as soon as possible with more info about your character ! Thanks

Hey @doge-fan-2003, if you're still missing your credits, please reach out to us through our website as we can't deal with store related issues on a public forum for privacy and security reasons.

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Hey @sgt-clubba, sorry to hear you're having issues with The Division 2 since the latest update.

I see you've done a fair amount of troubleshooting. Do you encounter these issues only when playing Countdown in parties, or when queueing up solo as well?

We've had reports of crashes related to countdown missions, but our teams need more info, and this would greatly help in the investigation.

Hey @vampiricvulpix sorry to hear you can no longer upgrade anything on the watch.

Would it be possible that you send a video or some screenshots showing the situation ?

Do you still have access to the inventory in the watch and the other functionnality or not ?

Hey @desrocchi, thanks for the video link !

Can you confirm this happens every time when you kill a guardian, or was this a one time occurrence ? I'll then be able to report this to the game team !

Hey everyone !

Sorry to hear you are all experiencing micro-freezes. Would any of you be able to provide a short video showing those freezes, so I can share it with the dev team ?

Thanks for the detailed message @Kelju_K and glad to see it was fixed when playing at certain times. Can you confirm this happens again if you play out of these hours ?

Hey @tyranmedic, sorry to hear you're experiencing a blue screen.

Is there any error code appearing when you blue screen? Do you always play on Heroic or higher?

What activity are done when it happens?

Is it always at a specific time, specific mission, specific action?

What resolution are you using?

Are you using the PlayStation Boost mode?

Hey @rfh3g6yo,

To change the language in game, you can use these steps in game. Let me know if you need more info !

Hey @dopesoul007,

Thanks for reporting the two missing drops for you. The Engraved Muzzle and the Engraved Drum not dropping are already under investigation, like mentioned previously, and all new info about the investigation will be published in the News & Announcement section of the forums.

Hi @rolly13_bel, I'm sorry to hear you're having issues launching The Division 2.

I see you've already done some steps from this article, but can you double-check everything ?

Can you also try ...

Hey @splugh77 Thank you for reporting this issue to us, it's already being investigated by the dev team

Please keep an eye out for new information on the News and Announcement section of the forum.

Hey @desrocchi, sorry to hear you're experiencing this issue.

Could you please tell me if this keeps happening after a quick game files verification ? Can you also tell me if you can collect the loot or not ?

Do you have other examples or videos showing this ?

Hi @marixon77, thanks for the update, I'll add the video from your case to the investigation.

@crashdodgers no worries, thanks for trying !

Hey again @xxshadowcommand !

Thanks for the report of that bug and the precise screenshots.

Can you confirm if you do the mission again, it happens still and in the exact same place ?

Hi @xxshadowcommand, sorry to see you're missing the scope here.

This bus is already under investigation by our team and any update will be posted to the News & Announcement section !

Hey all !

Thank you for your feedback on characters and the suggestions to make the game more balanced.

I'll make sure your feedback is passed on to the relevant team !

I'm also moving this thread to the General Discussions section, as in Player Support we try to focus on bugs and technical issues !

Hi @noobshiliang, thanks for the update !

It is odd that it's only happening with some screenshots only.

Would you be able to make a video showing how it happens ? Can you see the head being removed when you do the screenshot, or is it only when you look at the result ?

If you make a video, you can upload a link here

I'll be able to investigate this further and pass it to the game team to get to ...