Ubi-Borealis

Originally Posted by Dutch_ieeee
Hello Ubisoft,

It's not that difficult I get the The Ravenous rifle from somebody and a couple off days later I log in and it's gone, same as the Liberty pistol,
So what I did do the project for the Liberty pistol again so I can have it on my second one. So I thought that solved the problem for the Liberty pistol.
It not that dificult i get the The Ravenous rifle from somebody and a couple off days later i log in and its gone, same as the Liberty pistol,
And now also it has happened to the Regulus pistol project. I'm 100% sure that I did it and finished it! because I did it also on my first character and on the 1th character I can create the Regulus pistol. But I can't create one but but no luck. So I go to bed next day t...

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Originally Posted by Dutch_ieeee
Hi there,

I have a big problum.A couple of weeks ago I logged in my 2th character, but when I logged in I found out that my Liberty suddely gone... I was okay with it so I will make a new one.So I did do the project and get it.But now last week I finally got the my 2th Ravenous (for my 2th character) from somebody and went to sleep. The next day I logged in again, it was gone (again): mad:Yesterday again, something happened, I know I finished the project for my 2th Regeluson my 2th character!
Now I log in and I have to do the project over again???? : mad:Also, I can't update my pistol to max.

PLEASE FIX THIS PROBLUM,

thank you verry much!

Dutch_ieeee...

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Originally Posted by Regnar_Lothbrok
Here you can see what happens when I turn off the firewall

Still the same: Clan Server offline

Thank you for sharing this video, and for testing that.

For security reasons, I'd advise turning your firewall back on. I'll pass this information onto the team in the meantime. Thank you again!

Originally Posted by Regnar_Lothbrok
No and No

I can inform you guys - the first thing I did way back when the problem returned for the 2nd. I turn off my firewall (Norton) to see if that helped - I didn´t.

Firewall or not have no influens what so ever.

I have said it before - something in your end f-ups thing

Thank you for answering those questions for me, Regnar_Lothbrok.

I've passed your response onto our team to help with their investigation. Once we have an update from them, we'll share it within the forums. I apologise again for any inconvenience caused at this time, and thank you for your continued patience and cooperation with the... Read more

Originally Posted by Regnar_Lothbrok


I am located in Copenhagen (the Game team have those info plus videos Ticket: 12413927 )

No I cant -. Clan room closed

I happens almost every time (Game team have videos) - If I dont get a Echo/Delta/Oscar etc. when I start the game - then I have no connection to the clan server and therefore no access to the clan room

Thank you for providing this information, and for sharing your ticket number. Our team would like some additional information from you:

- Are you using a VPN while running TD2? If so, which VPN are you using?
... Read more

Thanks for the update, Regnar_Lothbrok. I'm sorry to hear you're still encountering this issue.

Could you please let us know the following:
- In which region are you located/ which server are they connecting to?
- Can you enter the Clan Hall or use any of it's unlocked features when you have the "clan server offline message"?
- From what I understand, this is something you encounter every play session. Is this correct? Or are you able to connect to the Clan Server on occasions? Does rebooting the game help at all?

Hey there guys!

I'm sorry for the delay. Please be assured that our team are aware of this issue, and that investigation is still ongoing. I'm afraid that I have no new information to share with you. Once we have an official update, we will share it with you all within the forum.

sdbonez and GlennFlatpack, I've passed your feedback about this happening more consistently on Xbox One X consoles to our team. Thank you for sharing this!

We apologise for any inconvenience, and appreciate your patience at this time.

Originally Posted by Epoch_King
Yes! Still having that problem right now, got kicked 5 times already in space of one hour!
I’ve tried everything that I’ve read here on other threads and nothing works, the game doesn’t work, you sold us a dud!
I’m sooo angry about it that I’ve left you an outstanding review in the Microsoft store, so much to say that I didn’t have enough space to say everything I wanted to say.
I’ve followed the link above and yes I’ve tried what I could but... I didn’t buy the game to have to do that just to play it, no one should have to.
And the problem isn’t on my end because if it is, then your software is completely different to the rest of the worlds.
If I’m having connectivity issues with this game then it’s a worldwide problem...

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Thank you for sharing your workaround, Gravelmead!

As advised by my colleagues, if the issue persists after trying the advised troubleshooting steps, could you please open a support case and attach an MSinfo and a ... Read more

Hey there guys!

Please be assure that our team are aware of this issue, and are currently investigating further. Once we have an official update, it will be shared here in the forums. We apologise for any inconvenience caused, and appreciate your patience at this time.

If you encounter this issue in the meantime, could you please specify which status effect Club challenge this happens on (i.e. burn, bleed, shocked etc). Thank you!

Originally Posted by Roech13
My wife bought the game and I started taking her through it. We did the 3 missions, I check my refer a friend link, says i completed it and should get the Vet loot. She checks hers and says she has completed NO missions. Over 24 hours now. I submitted a ticket but this is ridiculous. 6 months straight and this is still a problem?

Hello there Roech13! Welcome to the forums!

I'm sorry to hear you haven't received your rewards. I can see that my colleagues have since responded to your ticket asking for additional screenshots. Would you be able to update the case when you're next able to so we can take a closer look? Thank you! ...

Originally Posted by Kazu82
As stated from the topic, we have players who's active and being randomly discharged in our clan. Some were even in our raids while others were in a Party doing a main mission. Please shed some light if anyone can help us out on this?

Hello there Kazu82!

Just to clarify, these players are completely discharged from the clan whilst participating in-game? Or are they just disconnected from the game and are able to rejoin again?

Are these players being removed by the commander of the clan? Or does it happen with no known cause?

If possible, would you be able to provide a video link that shows this happening in-game? This will ... Read more

Originally Posted by SubGama23
No problem. Thank you for the update.

You're welcome! Please feel free to reach out to us again if you need any further support

Originally Posted by SubGama23
Hi,

Is this being looked into? You can barely use the firefly on heroic content.

Hello there SubGama23!

Our team is aware of this issue, and is currently investigating further. I'm afraid I have no updates to share at this time. Once we have an update, we will share it with players in our forums.

I apologise for any inconvenience caused, and thank you for your patience at this time.

Hello there nuxbag!

Thank you for your report. I would just like to clarify a couple of things.

- Has this only happened in the ViewPoint control point? Or has this happened with other control points?
- Does this only happen in the Reanimated challenges?
- Upon a restart, do you encounter this again? Or does it play normally?

Originally Posted by Nightritual1332
I'm not talking about those. I'm trying to locate luna and unlock her location. I need 1 control point in each of 3 areas but they dont count towards her requirement Of 2 control points. As I stated above I have reset the control points many times via map but after I complete control points they dont count towards her investigation of locating her whereabouts and it doesn't update the investigation at all. Still says I need control points?

Hello there Nightritual1332!

Could you please clarify your issue a bit more for me? From what I understand, you are trying to locate Luna as part of Manhunt. You need one control point in each of the ... Read more

Originally Posted by nuxbag
happens after killing last ad in these areas
https://1drv.ms/v/s!AlRMFTSTd4WMhxKsX78pIYHprmOa

...

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Originally Posted by Ahmedc518
Didn’t they change the way exotic are obtained? Shouldn’t the exotic I got have been the eagle bearer?

Hello there Ahmedc518!

Which raid were you taking part in? Please note that the Eagle Bearer is not a guaranteed drop in The Dark Hours, however this is the only raid it can be attained in.

Originally Posted by PhoenixKing1611
I honestly never said or didn't say anything about Exotic Weapons... I did mean Exotic Gear.... I can't craft the Holster, so I still have those pieces in my resources.

Sorry for the misunderstanding.

Just to clarify, you have all the pieces to craft the holster, but you are not given the ability to. Is this correct? Have you already crafted the holster?

Originally Posted by lilbda
Arrived at Cassie's vendor location an hour ago which is currently open and states No Items Available?

Hello there lilbda!

Thanks for your report. Our team are aware of this issue, and are currently investigating it further. We apologise for any inconvenience, and we thank you for your patience at this time.