Ubi-Chiral

Ubi-Chiral



13 Feb

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    Ubi-Chiral on Support Forums - Thread - Direct

@Doward7

Gotcha! Sorry to hear the keyboard is giving you trouble, but hopefully you won't have further issues trying on another keyboard or after resolving the issue with your current one. Keep us posted if the issue persists!

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    Ubi-Chiral on Support Forums - Thread - Direct

Hey @dckoma!

Apologies for the delay getting to your post! I am glad to hear that the workaround in that thread was helpful in resolving this issue for you.

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    Ubi-Chiral on Support Forums - Thread - Direct

Hey @Raskog12321!

We unfortunately don't have any information on if steering wheel support will be added. I can forward the feedback to the team for further review but for now we don't have any further information on possible support. You can always try steering wheels to see if it works but we're not able to guarantee functionality for any peripherals that are not officially supported. Apologies for any inconvenience!

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    Ubi-Chiral on Support Forums - Thread - Direct

@Hazardu

I'm sorry those troubleshooting steps didn't help! I appreciate the update, however! I went ahead and reported this to the team for further review. 🙂

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    Ubi-Chiral on Support Forums - Thread - Direct

@ThanatrixX

Gotcha, thank you for the update and the extra information! That's interesting that it's freezing at a different time with maps in the editor, thank you for letting me know that.

Just to cover our bases, can you confirm if you've tried the following steps as well? These will ensure any supporting files are reinstalled which can help with freeze...

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07 Feb

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    Ubi-Chiral on Support Forums - Thread - Direct

Hi @VespaFerox_AT!

I'm sorry to hear you're having trouble with the Ireland's Defender quest! Could you provide an image of your map at the location you're checking so we can confirm it's the correct spot? And are you able to call a raid to have a Jomsviking help break the door down?

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    Ubi-Chiral on Support Forums - Thread - Direct

Hi @Keeblor! Thank you very much for that workaround!

If anyone else is still having issues, please give that a shot and let me know if that helped or not. Please also try a save reload from that location by manually saving, returning to the main menu, and manually loading the save (click load game, not continue).

If neither of these options help anyone encountering this, please provide a short video for further review.

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    Ubi-Chiral on Support Forums - Thread - Direct

Hey @Crazybone992!

I'm really sorry about any inconvenience, I see it would be a nuisance to try that step but we do advise it as it can help in some cases. If you do find the time to test it, we would appreciate that! Otherwise, it could also be worth trying out the suggestion ...

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    Ubi-Chiral on Support Forums - Thread - Direct

Hiya @spikypat!

I'm really sorry you're having FPS issues!

Thank you for providing your computer specifications! Based on these you unfortunately don't meet minimum requirements for us to guarantee functionality of the game.
For more information you can always find game minimum and recommended requirements on our site, those for Trackmania can be found ...

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    Ubi-Chiral on Support Forums - Thread - Direct

Hey @Meshiik!

I'm sorry you've encountered this error trying to make a purchase!

There's a few things we want to check that can cause this error.

First, please make sure that your Ubisoft account information is filled in completely and accurately. This means EVERYTHING is filled out, including name, gender, and preferred language. Please make sure that the name on the account also matches the name on your payment method as any discrepancy there may cause issues. You can check all of this from the account management page ...

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    Ubi-Chiral on Support Forums - Thread - Direct

Hey @Monshero!

Thank you for the video! To clarify, where you fall through the floor, does this only occur if you respawn there? Or is there ever a time where your car can fall through without respawning there?

When did you first notice these issues? And do these issues persist after verifying the game files? Any further information you can provide ...

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06 Feb

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    Ubi-Chiral on Support Forums - Thread - Direct

Hiya @NOTDARCKY!

I'm sorry your region isn't showing! I know it can take time for regional leaderboards to update, so can you confirm if this issue is persisting?

If so, can you provide images of the leaderboards as you're able to see them so I can check on if this is working as intended or not?

Also, there's no such thing as a stupid questi...

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    Ubi-Chiral on Support Forums - Thread - Direct

Hiya @snippen!

Thank you for the report and the video showing how to reproduce this! I've forwarded this to the team at this time.

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    Ubi-Chiral on Support Forums - Thread - Direct

@Sir_Lysergium

The team did get back to me with an update! Looks like they need a bit more information to look further into this, they asked the following questions. Any details you can provide answering these would be greatly appreciated!

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    Ubi-Chiral on Support Forums - Thread - Direct

Hi @DiggerBick!

I understand this is frustrating, I'm really sorry you've encountered these issues online! Would you mind letting me know around when you first encountered these issues with packet loss and what sounds like some rubberbanding issues?

I know it's annoying, but I would ask that you give these steps a try and see if you notice an impro...

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    Ubi-Chiral on Support Forums - Thread - Direct

Really sorry to hear about these crashes, @ThanatrixX!

Just to clarify, does this freeze and subsequent crash happen regardless of the map you're loading? For instance, do you crash loading Campaign or TOTD or both? How about when loading a map from the editor?

I know you mentioned several troubleshooting steps already, I appreciate that! One step I don't see you mention that we would like to try is disablin...

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    Ubi-Chiral on Support Forums - Thread - Direct

Hiya @kamicazer7!

I'm very sorry to see this issue you're having with rubberbanding! Does this happen on any map you play online or was it specifically when playing this map?

If you haven't already, definitely give these steps a try and see if this helps with the rubberbanding you're encountering! If the issue persists, let me know and provide any ...

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    Ubi-Chiral on Support Forums - Thread - Direct

Hey @Jakie_Cash!

I'm sorry you're having trouble playing, I know that's really frustrating!

If you originally downloaded from Epic, please be sure to completely reinstall the Epic version and launch as admin.

Can you confirm what exactly you're trying to access in game where you're getting this pop up?

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    Ubi-Chiral on Support Forums - Thread - Direct

Hiya @Jilijou!

I'm sorry you're not able to modify the LightTubeSmall! I'm not seeing anything to confirm if this can be modified or not at this time. I'd like to take a closer look though! Could you provide a video for me where you try to modify the block and show the error message? And does the error happen regardless or where/how the block is being modified and on any map?

If you can upload a video to Youtube and link it here, we'll see if we can get confirmation if this is working as intended or not.

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    Ubi-Chiral on Support Forums - Thread - Direct

Hey @Hazardu!

Thank you for reporting this issue and providing the video! Just to make sure we cover our bases, can you please try the following steps and let me know if the issue persists?

If you're still encountering this issue, can you let me know when the issue began and does this happen on all maps and with other options besides the text option in ...

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