Hey @schnuggi-MWK
This isn't affecting everyone so it seems to be connection based. If you still have the issue and the above steps haven't helped, please also try these ones here and try reinstalling Ubisoft Connect from downloading the latest version f...
Hey @iiTzGeo
I can only apologise for the delay to responding to your ticket. If you still haven't got a reply, please rest assured that we will get to it and will need to be handled through the ticket as it's not something we can discuss in a public channel.
Hey @GeardoTheVet
I'm not blaming your system requirements, just the troubleshooting provided in that article can help with any kind of crashes. When it talks about Windows updates, it doesn't mean update your Windows from 10 to 11. Windows pushes updates frequently which may be set to download automatically and you don't notice them happen, but you can check for them just by typing Windows Update in the search box on your PC, then click the check for updates button and download any there. This isn't the same as downloading a new OS.
If you do continue having issues though, please send us the files that I mentioned through one of the above links so we can look into them to see what may be the cause.
Hey @JayCeSaw
That's not the same issue that was being discussed here. Please create a new thread or comment on an existing one if there is one for this issue.
Hey @HimesTimmerla
I'm sorry to hear you are having an issue with the game crashing on launch every time.
Please can you go through the steps in this article first of all, to rule out any of the most common causes.
If you still have issues after this, we would n...
Hey @GG_RoT
Could you provide a video clip showing this please?
Hey @SmellyBonr
Same question as the OP didn't reply, are you actually wanting to use the controller and not your mouse and keyboard?
Or do you have a controller plugged in but want to use M&K but the controller is being picked up as your mouse?
Hey @Danknaros
To avoid taking over someone else's thread with your own issue, please create a new thread for your query and we'll take a look into that and respond about your ticket there.
Hey @slet9043
Currently, none of our games are officially supported by us for Steam Deck, and we're not aware of any plans for it to be added in future but we'll let players know on our forums and social channels if we do hear anything on that topic.
Hey @GeardoTheVet
I'm sorry to hear you are experiencing those freezes and therefore don't want to join multiplayer games.
We'd need you to go through the steps in this article first of all, to rule out any of the most common causes.
If you still have issues after this, we would need to look into your system files (...
Hey,
We have reported this issue to the dev team already but as it's a time limited thing it may not be possible to resolve in time. I apologise for any inconvenience or disappointment caused from this.
Hey @Ted_179
I can only apologise for the delay to responding to your ticket. If you still haven't got a reply, please rest assured that we will get to it and will need to be handled through the ticket as it's not something we can fully discuss in a public channel.
However, I can tell you here that this error usually means you launched and linked the game originally whilst logged in to a different Ubisoft account, so please check the username in top of Ubisoft Connect and see if you remember having another one. Then try logging in with any other email addresses you own.
If you can't remember having another account or the details for it, we will need to handle it through your support ticket and we will need you to provide uncropped images of your purchase in your Steam transaction history as well as the information below:
1) C:\Program...
Hey @morganwolfsoul
Could you capture a clip of what you are experiencing so we can compare it to others to see if something has changed or if you are experiencing a bug.
Hey @ja346son
Which platform are you and your friend on?
Hey @GabsletobarLT
Have you tried going on a different device to get on instead?
Hey @mysticmercury
So that screen comes up if you search for the game on the PS Store?
What happens if you just search in your game library looking for the game and click on it there?
Hey @joeltaro6
We can't assist with account related issues over the forums, so please reach out on one of the channels below with images showing your Twitch account username and all the drops you should have so we can look into this. It's likely you have multiple accounts and they're linked to another one but we'll be able to look into it for you.
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Hey @Pugz_Gango
You've posted this in the wrong forum it seems (Rocksmith+). I'm going to assume it's for Rainbow 6 Siege and move it there for now, but please clarify.
Hey @Eessn
I'm sorry to hear it hasn't appeared for you. If it still hasn't, please reach out through one of the channels below with images from your Twitch showing you should have it (make sure it shows your Twitch username in the image too) and we should be able to help get that sorted for you.
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