Ubi-Froggard

Hey,

Sorry if I'm just being blind, but where does it show 112? Or is it not on the screenshot?

Hey @realAlbatros

Is that save file you uploaded just before the quest that isn't starting for you?

Also, what was the name of the next quest after "a Lesson in Lore Long Lost"?

Hey @toomanyuserids

Thanks for reporting this and providing screenshots. I'll forward it over to the dev team to look into this further.

Hey @Why_I_Otter

I've already replied to the comment you put on another thread about this. Please don't bump old threads and create your own for it as there's no need to have 2 active threads you're in to discuss it. I'll lock this one.

The OP's defeat was found to be a sudden bankruptcy and a tip was shared above to avoid that happening, so not found to be a bug to be fixed.

Hey @Doreiku

I don't see any known issues with being "stuck at validating multiplayer privileges".

You mention you can only play T-Hunt but validating takes 5-10 min. After that time is it opening up the usual online game modes for you, or are you still stuck with just T-Hunt?

Thanks for letting us know @eyebodev

Thanks @MrDarrek

Hey @chachouman

Thanks for the screenshot and letting us know what you did before this. Did it resolve itself after doing anything, or would it go back being like this if you backed out and came back in?

Hey @Mevelios

If you have another save from before the Arctic expedition started, we can pass this on to the team to try out instead for you so there'd be no need for you to keep trying to trigger it again yourself.

Hey @l1puchkaa

I'm sorry to hear you've accidentally spent credits and I apologise for the disappointing news but unfortunately we aren't able to refund in-game purchases I'm afraid.

Hey,

Is this for the same account you are signed into now called @guest-t59V5vDV ? I've just manually sent you a password reset email so hopefully you got this one. Please check your spam/junk folder too if you still don't see it.

Often when reset emails aren't received it's due to a typo of the email address on the account, so we would need to help you change that through a ...

Hey @Kyro69Slayer

We've got a support article describing how to appeal a permanent ban linked here but temporary bans cannot be lifted I'm afraid, so you would need to wait this out.

Hey @Kelpud

I'm sorry to hear you and your friends are experiencing such issues. I can't see any known issues of rubberbanding happening currently. There is a freezing/stuttering issue that is happening on PC which requires the game to be relaunched every other game or so to keep it at bay unfortunately which the dev team are aware of and looking into. If you could capture some game clips from playing on Xbox showing your ping and the issues happening, we can pass these on to the game team to look into this further.

Hey @DangGuitar-R2D

I'm sorry to hear you are having some issues. Please can you clarify, when you say it freezes, do you mean it hard freezes and you have to force close the game, or is it just freezing briefly for a couple of seconds and then resuming?

Regarding your voice chat, there are 2 suggestions below you can try to resolve this:

1) Please make sure the microphone is set as “Default Communications Device” in the audio settings of Windows to control your communication device.

2) Go to C:\Users\CurrentUser\Documents\My Games\Rainb...

Hey @Knutte6

We don't have any way to manually change players ranks ourselves but I would suggest to report back in your support ticket where you had the account recovered about this and we'll be able to forward it to our game team to look further into and see if they can help out. You can reopen a closed ticket by replying to it again, or start a new one, which will just require you to go through the account verification step again when someone picks it up.

Hey @Garde-_

If you're having problems with other Ubisoft games too it could be Ubisoft Connect that is causing the connectivity error, as that will need to be open regardless if you launch the game from Steam or straight from there. Can you try adding it to any whitelist or exception list if you have an antivirus?

Also, check the other suggestions on Ubisoft Connect troubleshooting here.

Hey @Iul1an

We've got a support article describing how to appeal a permanent ban, linked here.

We're unable to assist with bans over public channels and have a dedicated team that will have to look into each ban appeal we receive so it does sometimes take some time, but you will get a response to a support ticket to let you know whe...

Hey @TheManUnknown

This is a known issue and we have a post in the Ubisoft Connect forums ...

Thanks for sharing that @Idle1111. If anyone else has luck with this, please feel free to let us and others know here.