Ubi-Froggard

Hey @TheHatman_

Try running an MSInfo file straight after it has the issue next time, open it up in notepad and use Ctrl+F and type in "Windows Error Report".

In this section of the file, can you see what it says was the last thing to have an error (whatever is listed at the top of this section). Can you see if this is something other than U...

Thanks for sharing that @EloEmberID. If anyone else finds that to be the case, please let us and others know.

No worries. I'm confident we'll be able to help recover your access. I know there are some delays at replying to private messages at the moment but someone will get back to you.

Hey @Jao-Pe

Could you check your game library in Ubisoft Connect. Do you see more than 1 tile for Rainbow 6 Siege?

You can also try going to the games .exe file in its installation folder and using that to open the game.

Hey @Halowee

Thanks for your feedback. Whilst I can't promise any changes myself, I will forward this to the game team for consideration for future games and updates

Hey,

I'm sorry to hear you are both having an issue with the game crashing when loading Stadium Bravo. 

Please can you go through the steps in this article first of all, to rule out any of the most common causes.

If you still have issues after this, we would need to look into your system files (DX Diag and ...

Hey @LawBringer26

This is something the dev team are aware of and looking into already but it's taking some time unfortunately. In the meantime, I can only suggest to relaunch the game after each game I'm afraid.

Hey @amrjassar

We can't help with account related issues over public channels I'm afraid. If you still need assistance, please can you reach out via one of the following options so we can look into this for you:

Support Ticket or Live Chat (when available)

...

Hey @Potsyyyyy

I'm sorry to hear your game is crashing. We can get a better look as to what could be causing it by having a look at your system files (DX Diag and ...

Hey,

Can anyone confirm if this issue is still happening today? If so, we need to pass on your account information to the dev team to help look into this.

Hey @Mrjrxcy

I'm sorry to hear you haven't had a response for so long. I know there are delays currently but it shouldn't be taking that long. I've reported this to a manager and asked this to be looked into why it hasn't had a response yet.

It is something that will need to be handled through the ticket rather than on the forums, but I have just sent you an email with a link to click on to verify your account, as this is the first thing the team working emails would need to do in order to speak to you about your account, so that should help speed it up a bit on...

Hey @Heimeranna

Try verifying the game files first off but if you still have an issue, please follow the recommendation from Ubi-Deta above, as this is the only way we can help resolve this for you.

Hey,

I'm sorry to hear you are having an issue with the game crashing. I'm glad some of you have managed to resolve the issue already and thanks for letting us know what you did. 

For anyone else who has tried the above suggestions and still have an issue, please can you go through the steps in this article to rule out any of the most common causes.

If you still have issues after this, we would need to look into your system files (...

Hey @MahMan, @nogebs and @Heimeranna 

You can try to just verify your game files first of all as that may resolve it for you. I...

Hey @BlackHole1488

Is it not unlocked on both platforms? Or just missing on one?

Hey @IIAMCHRISR6

Are you playing on a disc version of the game? If your disc doesn't match the region of your PSN account, this can cause issues with purchases like credits and content.

Hey @itisjhlmao

I'm sorry to hear you are having some issues with the mic in-game. There are 2 suggestions below you can try to resolve this:

1) Please make sure the microphone is set as “Default Communications Device” in the audio settings of Windows to control your communication device.

2) Go to C:\Users\CurrentUser\Documents\My Games\Rainbow Six - Siege\UplayID
Go to GameSettings.ini
Go to Audio
Change "VoiceChatCaptureMode=" to a 1 on the variable.

Hey @shiisuki

Could you just provide a screenshot showing what you bought please? And what time did you purchase it? Was it just before posting this on the forum?

Hey @FreeLO0

I can only apologise for any delays responding to your ticket but you will get a reply. I'm afraid we can't discuss ban appeals over the forums and it will need to be looked into by our game team to determine if it is overturned. You'll get a reply to the ticket once there is a decision.

Also, please don't post case numbers on the forums as that is classed as private information related to your account. We don't need to be told those on the forums to look up any cases you have.

Hey @Skerrpt

So you are getting the reward but just not seeing the progress update, is that right? Or has it sorted itself out since the other day? Sometimes there is just a delay adding progress on challenges, relaunching the game sometimes helps with this and you can also check to see if the website version is updating challenge progress.