Ubi-Froggard

Hey @Kelpud

I'm sorry to hear you and your friends are experiencing such issues. I can't see any known issues of rubberbanding happening currently. There is a freezing/stuttering issue that is happening on PC which requires the game to be relaunched every other game or so to keep it at bay unfortunately which the dev team are aware of and looking into. If you could capture some game clips from playing on Xbox showing your ping and the issues happening, we can pass these on to the game team to look into this further.

Hey @DangGuitar-R2D

I'm sorry to hear you are having some issues. Please can you clarify, when you say it freezes, do you mean it hard freezes and you have to force close the game, or is it just freezing briefly for a couple of seconds and then resuming?

Regarding your voice chat, there are 2 suggestions below you can try to resolve this:

1) Please make sure the microphone is set as “Default Communications Device” in the audio settings of Windows to control your communication device.

2) Go to C:\Users\CurrentUser\Documents\My Games\Rainb...

Hey @Knutte6

We don't have any way to manually change players ranks ourselves but I would suggest to report back in your support ticket where you had the account recovered about this and we'll be able to forward it to our game team to look further into and see if they can help out. You can reopen a closed ticket by replying to it again, or start a new one, which will just require you to go through the account verification step again when someone picks it up.

Hey @Garde-_

If you're having problems with other Ubisoft games too it could be Ubisoft Connect that is causing the connectivity error, as that will need to be open regardless if you launch the game from Steam or straight from there. Can you try adding it to any whitelist or exception list if you have an antivirus?

Also, check the other suggestions on Ubisoft Connect troubleshooting ...

Hey @Iul1an

We've got a support article describing how to appeal a permanent ban, linked here.

We're unable to assist with bans over public channels and have a dedicated team that will have to look into each ban appeal we receive so it does sometimes take some time, but you will get a response to a support ticket to let you know whe...

Hey @TheManUnknown

This is a known issue and we have a post in the Ubisoft Connect forums ...

Thanks for sharing that @Idle1111. If anyone else has luck with this, please feel free to let us and others know here.

Hey @maarten208

Firstly of all, please don't post your case numbers on the forums as these are related to your account so is private information.

The creation of multiple tickets won't help speed the resolution to your case up, it just creates more work as the first email you are sent is a manual process to identify cases which need to have the verification email sent and to send it. We do have agents who are able to do the first response to get the verification out the way quickly, as that is the quick and easy part of handling a ticket. Then it will be picked up by someone else who will be best suited to handle your ticket as soon as possible.

There are delays to tickets currently for various reasons but there is a lot of the...

Hey @Classified-exe

Sorry to hear the issue is ongoing for you. The next thing I would have you try if you could, try uninstall the game and Ubisoft Connect, then create a new Windows Admin account on your computer. Once you have done this, log in on that new account and reinstall Ubisoft Connect and the game. If you can try installing them on a different drive to before, please also try doing this. Let us know if you still have the issue again when launching the game on this new admin account. 

Hey @O-N-E-2

I apologise for the delay getting to your thread here. Please can you go through the connectivity troubleshooting found here if you are still experiencing this:

You can also try manually changing the serv...

Hey @logik125

The operators for the year 8 pass aren't out yet. Did you receive some new skins for Ace? That should indicate if your pass is working.

Hey @Shuvo_Biswas

Please try changing your install location in Ubisoft Connect to the same as where the game is installed and see if this then detects your downloaded Epic version.

Hey @SenVale

We've got a support article describing how to appeal a permanent ban, linked here.

We're unable to assist with bans over public channels and have a dedicated team that will have to look into each ban appeal we receive so it does sometimes take some time, but you will get a response to a support ticket to let you know w...

Hey @iiTzGeo

Yes, you'll still be able to buy the pass if you get unbanned. There is a delay responding to tickets at the moment but the team working them will get back to you.

Hey,

We've got a support article describing how to appeal a permanent ban, linked here.

Hey @Choco3101

I'm sorry to hear that you aren't able to join each other. Can both you and your friend please make sure you have the latest version of Ubisoft Connect installed from our website here, and then make sure the Ubisoft Connect overlay is...

Hey @MBSpecian

You have posted this on the English forums, so please could you translate your post if you are OK with receiving responses in English on here?

Alternatively, we have other language forums that you can locate at the bottom right of the page, just click on "English" to see a drop down menu to be taken to the other language forums we have support available on. 

Strange. Which file did you find it in?

Hey @Bubba71507

Your loadouts are saved in your save file, so if something corrupted with that, that could be why it happened. Hopefully it was just a one off but let us know if it keeps happening after every session or more often.

Hey @D3ATHC1AW

There are some delays to responding to tickets at the moment due to us having a large amount of them but the team handing them will get to your ticket eventually and you'll need to wait for a response through there. We can't handle issues like this over the forums.