Ubi-Froggard

Ubi-Froggard



08 Mar

Comment
    Ubi-Froggard on Support Forums - Thread - Direct

Hey,

I can see when the game was activated in too, but I've never seen a case like this where there's no data showing for the account and everything seems to be missing, which is why I wondered if there is another account that has the game on too. I have noticed and can see you bought credits some time ago too, which does suggest something is wrong here. You haven't had a console account linked to this account before and unlinked it and linked that to another account have you?

Comment
    Ubi-Froggard on Support Forums - Thread - Direct

Hey @BalaisAChiotte

It doesn't look like you've played the game at all on this account until this year. Are you sure you don't have a 2nd account that has the game on too that you played on?

If you are unsure, you can just go to the forgot password option on login and enter any other email addresses you own and see if you receive a password reset email, or we can search for emails/usernames for you, but you'd have to reach out on a private channel to avoid posting private info on the forums.

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    Ubi-Froggard on Support Forums - Thread - Direct

Hey everyone,

I'm sorry to see this issue was unresolved during the season and that some of you are still waiting for responses to support tickets.

It is something that can only be handled through your support ticket now though. I understand the delays are taking a long time, but as long as your ticket remains open, it will be picked up and the content you missed out on will get manually added for you. I just can't put a time on it as it's a different team working through an email backlog at the moment.

Comment
    Ubi-Froggard on Support Forums - Thread - Direct

Hey,

If you have not received anything from the Year pass, please see this thread about contacting us and what we need to look into resolving that for you.

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    Ubi-Froggard on Support Forums - Thread - Direct

Hey @MahMan

This thread specifically is for missing just the points. If you haven't received anything from the Year pass, please see this thread on contacting us about missing content so we can get that sorted for you.

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    Ubi-Froggard on Support Forums - Thread - Direct

Hey,

I'm sorry to hear you are unable to connect at your new house. Please can you go through the connection troubleshooting found here first of all.

Another good thing to try is to close Ubisoft Connect, go to your cache folder in your Ubisoft Connect directory and rename your cache folder to something like "cachebackup". Then see if you still have an issue.

Comment
    Ubi-Froggard on Support Forums - Thread - Direct

Hey all,

Just merged some threads together on this issue and pinned it to the front page so you can follow this thread and we can keep you all updated here when we have any news from the dev team on a fix for this being implemented.

Please note, this thread is just for missing the points, not for missing operators or the Ace skin. If you haven't received any content from the Year 8 Pass, please see this thread with steps on contacting us to resolve this for you.

Comment
    Ubi-Froggard on Support Forums - Thread - Direct

Hey,

We have a thread pinned to the top of the R6 forum for missing content here.


07 Mar

Comment
    Ubi-Froggard on Support Forums - Thread - Direct

Hey @adnizz

I just checked and we've been unable to reproduce the issue. After getting a gold medal in a single run, the rewards were granted successfully and didn`t disappear after reload of saves or game or Ubisoft Connect.

We are looking into that it could be related to another issue where players already having other medals granted, provides Bronze and Silver medal upon a failed scenario, which is to be resolved in a future patch, so hopefully will resolve this at the same time. However, it would also be useful to know some more things like:

  • If players have they failed their run before getting gold medal?
  • Or they failed the run, loaded older save and continued playing until getting gold?
  • When did they notice they have Bronze and Silver medal granted?
  • Any other additional information that you think could als...
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Comment
    Ubi-Froggard on Support Forums - Thread - Direct

Hey,

Thanks for providing a video clip and save file. I'll report this to the dev team to look into.

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    Ubi-Froggard on Support Forums - Thread - Direct

Hey @lam08ms

The languages available to you depends on the region version of the game you have. If you bought it from the Ubisoft Store, you can reach out via one of the options below and we can see if we can add additional language options for you.

Regarding the music issue, please can you clarify what you mean is happening? I know we have some issues with music reported already but I don't understand which issue you are having.

Comment
    Ubi-Froggard on Support Forums - Thread - Direct

Hey @SirHarryPierce

I see we have a known issue for this already (and it's not just for gum) but it should be fixed in a future update.

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    Ubi-Froggard on Support Forums - Thread - Direct

Hey @cjgangeros

English typically isn't included in Russian versions of our games. If you reach out via one of the options below, we can look into seeing if it's possible to add for you.

Support Ticket or Live Chat (when available)

...

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Comment
    Ubi-Froggard on Support Forums - Thread - Direct

Hey @Etargos

I see you sent your save file through a support ticket, thanks. I'm unable to test it myself but we'll send this over to the dev team when we report the issue.

Could you just let us know if it lets you conquer the island over some more time of playing like others have mentioned, and what settings you enabled so we can make sure to include this information in the report?

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    Ubi-Froggard on Support Forums - Thread - Direct

Thanks for sharing what worked for you @El_Peej.

If it helps anyone out, please leave a comment to let us and others know.

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    Ubi-Froggard on Support Forums - Thread - Direct

Thanks @Mevelios

I've passed it along so they can take another look into it.

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    Ubi-Froggard on Support Forums - Thread - Direct

Hey @BotaBalage

Thanks for the update and providing those, however, I see we have already got this issue reported and reproduced, so the dev team are aware of it. No need to reopen your ticket either. Some issues like bugs don't need to be handled through tickets. The only things we do usually need to do through tickets are when we need attachments like system files or account related issues.

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    Ubi-Froggard on Support Forums - Thread - Direct

Hey @BenDefo

As mentioned above, if you could provide a screenshot highlighting an issue or a video clip, that would be great to help us understand what you want to report so we can check if it's already known or not.

Comment
    Ubi-Froggard on Support Forums - Thread - Direct

Hey @LePetitLoup2023

There is an issue where the Flamethrower Monitor cannot attack while moving. Is that what you mean?

Comment
    Ubi-Froggard on Support Forums - Thread - Direct

Hey @IIAc3sII

Thanks for the info. The team have reproduced the issue and looking into this for future patching.