Hey,
I can see when the game was activated in too, but I've never seen a case like this where there's no data showing for the account and everything seems to be missing, which is why I wondered if there is another account that has the game on too. I have noticed and can see you bought credits some time ago too, which does suggest something is wrong here. You haven't had a console account linked to this account before and unlinked it and linked that to another account have you?