Ubi-Froggard

Ubi-Froggard



02 Mar

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    Ubi-Froggard on Support Forums - Thread - Direct

Hey,

Thanks for trying that @nongenuine and letting us know. We've reported the video to the dev team.

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    Ubi-Froggard on Support Forums - Thread - Direct

Hey @ob1sapprentice

If you create a new thread for each separate issue, you can post links to video's with each issue. It's best to have separate threads for separate issues to keep threads easy to understand and manage and allow other players to find them too.

For the crashing issue, we'll need to speak to you or your friend through a support ticket to look into this. You can do so on the links below: 

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Hey @nongenuine

What Noxious81 has written above is correct, you can get exotics through targeted loot and directives improve the drop rate of targeted loot.

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    Ubi-Froggard on Support Forums - Thread - Direct

Hey @piksel8x8

Thanks for the video. Just to clarify, are you playing through Stadia on a PC or playing on the PC version of the game and having the same issue?

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    Ubi-Froggard on Support Forums - Thread - Direct

Hey @piksel8x8

Thanks for the video and the report. I'll forward this to the game team to look into and see if they reproduce it.

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    Ubi-Froggard on Support Forums - Thread - Direct

Hey,

I see this was reported to the dev team quite some time ago and the QA team have managed to reproduce this too and let them know, so they are aware it still exists, but we don't have any further updates on it currently I'm afraid.


28 Feb

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    Ubi-Froggard on Support Forums - Thread - Direct

Hey @spodostaffo

I'm sorry to hear you've started having an issue that is affecting your games performance. Would you be able to record a video clip showing what is happening please and upload it somewhere like YouTube and provide a link to view it?

Can you also let us know if this is happening with every hero, every game?

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Thanks @epicminer71. Whilst we wait and see if @Lyon-CZ can reply with their GPU and monitor model, have you tried what they also mentioned, to see if it only happens when pla...

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27 Feb

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Hey @nasirjwilson

You posted this as a comment on a thread in Rider's Republic so I have moved it to it's own thread. Can you just clarify if this is for Rainbow 6 Extraction or Rainbow 6 Siege please?

Please note that not all games support auto-popping all trophies on their PS5 version that were earned on PS4.

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Hey @epicminer71

Thanks for sharing your experience of this. It sounds like it's probably related to the same issue but I've added your description of what happened to our report to the dev team.

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Hey @EpicMiner71

I'm sorry to hear that this is happening. I can imagine it is a bit annoying an un-immersive with the brightness changing at random but it's not an issue I've seen happening for others either. @lyon-cz could you let us know if you have the same monitor mentioned above?

Could you both also let us know what GPU you have? ...

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Hey @maiev258

As you have already seen and provided the information yourself, you are unable to change your server manually. We are unable to do this for you either, but we have passed on the feedback that players would like to be able to do this, so it could become possible with future updates to the game.

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Hey @shtanky_matt

Please can you send us the images through one of our other support channels below if you are unable to post images on the forums. Your friend will also need to reach out too so, please ask them to do the same thing.

Live Chat (when available)

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23 Feb

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    Ubi-Froggard on Support Forums - Thread - Direct

Hey @jacobfrye_idc

I'm sorry to hear your game is crashing since the update. Do you get any specific error messages / codes? If so, please can you let us know what they are?

Can you also let us know when the game is crashing?

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    Ubi-Froggard on Support Forums - Thread - Direct

Hey @spirantcrayon22

Thanks for pointing this out. I'm not sure if this is just due to consoles always reserving some extra space on the console itself. For example, if you have less than 9.84 GB of free space left on the console but have 8.52GB available, you'll usually find the console will still want you to delete a bit more stuff to free up space, so the numbers posted are probably to count for that.

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    Ubi-Froggard on Support Forums - Thread - Direct

Hey @catworx

We are aware this issue hasn't had a fix patched in yet but I'm afraid we don't have any updates to share on this at this time. I will send your report of this happening to the dev team too for you.

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    Ubi-Froggard on Support Forums - Thread - Direct

No worries @azullfr, thanks for trying to help anyway 🙂

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    Ubi-Froggard on Support Forums - Thread - Direct

Hey @jc_buu

Thank you for your video. I've added this to our report of this issue to the dev team and tried to chase up for any updates on this issue as it has been known for some time.

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    Ubi-Froggard on Support Forums - Thread - Direct

Hey @pedrohrpc

Just checking if you still have this issue after having installed the update that released yesterday?

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    Ubi-Froggard on Support Forums - Thread - Direct

No problem @the_man_himself. If there's ever anything else we can help with, please feel free to reach out again.