Ubi-Froggard

Hey @claud1u111

Ah OK, thanks for the update. Just thought it might be worth posting in case some players didn't know where to find this and to give it a go.

Hey @willrapfornudes

You can find guidance on this on the Microsoft support site for Windows here.

Hey @wildhunt

Thanks for the report and the video. After watching this, I found this issue has already been reported and our dev team have reproduced this so they are aware of it. I've added your video to the report anyway, just in case it helps.

No problem @acerpenguin, happy to help

Hey @goose-andduck

Thanks for providing the close up images and additional info. I've added this to the suggestion report.

Hey,

I'm sorry to hear you are both having a game and driver crash whilst playing. Could you let us know your system specs and the driver version you are currently on for your GPU please so we can see if there may be some relation here?

Can you also let us know if there is a specific error message on screen when this happens and what it says, or provide a screenshot of it?

If it is a driver issue, it may also be worth reporting to to your GPU manufacturer so they can be aware of it too and hopefully get a fairly quick update out to resolve it. Nvidia have an article here how to report issues to them and AMD here: (...

Hey @felixarvir

Can you just let us know if this has always been the case for you with this game, or has it just started happening?

Thanks for letting us know @anteros000. We'll get back to you through the ticket.

Hey @ry1979

We haven't got any updates from the dev team on this issue yet, but we don't generally find out what will be in a patch until just before one releases and as mentioned earlier in the thread, when we have any news on this it will be posted in the patch notes when one is released that addresses this issue. One thing you could try in the meantime though is to do the level solo on the varying difficulties instead of with your team, as some reports we have had on this have found this to work for them.

Hey @scottyf50

You have posted this on the English forums, so please could you translate your post if you are OK with receiving responses in English on here?

Alternatively, we have other language forums that you can locate at the bottom right of the page, just click on "English" to see a drop down menu to be taken to the other language forums we have support available on. 

Hey @majorwoops

Please can you make sure the computer is trying to launch the game with the correct GPU by following the steps in the article here to set the dedicated GPU to launch the game with.

You need to do the steps mentioned there to set the dedicated GPU, as if you have just deactivated it a different way, that may not resolve it. 

Hey @ubipatou14

We have reported the issue to the game team to look into but haven't got any updates to share on this currently but if the fault can be found then they will look at fixing this.

One thing they have asked to find out is if players affected have changed the Custom button assignation for the PS system?
To check please follow the path [Settings>Accessibility>Controllers>Custom Button Assignments.]

Hey all,

I've came across some steps that may help if you try setting the FPS limit yourselves in the games settings .ini file.

Please close the game and open the following path in your Windows explorer: 
Documents\My Games\Rainbow Six - Extraction 

There you can find a folder with a number/letter string. Open that folder to find the file "GameSettings.ini". Please create a copy of that file and move it to a save place, so that you can restore your settings in case anything breaks. 

Open the file with a notepad editor and then scroll down to the line "FPSLimit=0". There, you can change the value from 0 to the FPS limit you desire, for example "FPSLimit=144". Of course, you can try with lower values too if needed. Then save the file and try to open the game. It show now launch with the FPS limit you set. 

Hey all,

Thanks for the reports and the screenshots provided and I apologise for the inconvenience of having to switch the monitors yourself. I've reported this to the game team so it can be looked into.

Hey @cmdr-q

There is something you can try to prevent this. Please close the game and open the following path in your Windows explorer: 
Documents\My Games\Rainbow Six - Extraction 

There you can find a folder with a number/letter string. Open that folder to find the file "GameSettings.ini". Please create a copy of that file and move it to a save place, so that you can restore your settings in case anything breaks. 

Open the file with a notepad editor and then scroll down to the line "FPSLimit=0". There, you can change the value from 0 to the FPS limi...

Hey @acerpenguin

Thanks for the video. I've just created a support ticket for you and sent you a message on it, so you'll have an email to see that but can also view it by logging in on the support website. Please get back to us through the ticket and we'll continue looking into this there.

Hey @bxsand

I understand you are frustrated that this is taking some time to resolve, and that is completely understandable. You are right that it isn't a simple problem as it is linked to Game Pass and we don't have the ability to see your Xbox account details ourselves other than your linked account gamertag. For that reason, we require players with these issues to have a support ticket open so we can escalate it to our game team who will be able to help get this resolved, it can just take some time unfortunately. I see you already do have a support ticket that has been ...