Ubi-Froggard

Hey @Duckscythe

Thanks for letting us know you've tried those. I've created a support ticket for you already and you should have an email with my reply to you so we will look into this further through there. 

Hey @project_asylum2

I'm sorry to hear you are having this issue too. I see you also reached out via the support site. Please keep an eye on the linked page above for when we post patch notes to see when this issue is resolved.

Hey @rizz768

I'm aware of the issue you reported of this with Riders Republic as it was me that reported that for you and I have let the correct team know about it but I'll give it a bump and find out if there's a reason it's taking longer to resolve than this did.

Ah OK, thanks @majorwoops. If I come across anything else that is found to work before an update is released to resolve this, I'll come back to let you know.

Hey @additivejester

I'm sorry you have been unable to connect and play the game so far. To resolve this, please can you go to the account management website and link your Xbox account with your Ubisoft account.

You can also just try logging in to the Ubisoft Connect app on the Xbox, as that should also link them automatically for you.

Once you can see they are linked on the account management site under "linked accounts" launch the game again.

Hey @gubazgimli

I'm sorry to hear your game keeps crashing. Please can you check through the steps in this article and see if there's anything you haven't tried yet, as we just need to rule out any of the most common causes of issues on PC first of all.

There is also some more steps found in ...

Hey @dirty-gene

I'm sorry to hear you have started encountering this too but thanks for answering those questions. I have added them to our report to the dev team on this, and we hope to have information about a patch for this soon. When we receive patch notes, we'll post them in the News and Announcements section of the forum, but let us know if you still see the issue after it should be resolved.

Hey @ubipatou14

Thank you for letting us know that got it working. I'll feed this back to the dev team so they can look into this further.

Hey @senatorkenobi

I have moved your comment to it's own thread as it wasn't related to the thread you commented on. I'm sorry to hear you have been disconnected a few times today and caused abandonment penalties. Have you been playing the game for long before today or have you only just picked it up?

Could you also let us know which platform you are playing on and if you had a specific error code and what it was please?

Glad to hear that @ugotjebaited712, thanks for letting us know

No worries @unusualhippo, thanks for letting us know. I've logged the issue that it happened once anyway so our team will look into seeing if they can reproduce it but if you notice it happen again and can capture a video of the match, or showing it happening, please let us know and we'll add it to the report.

Hey @unusualhippo

I'm sorry to hear that happened. Do you know what map you were on? And have you only seen this happen the once?

If you have a video of the issue happening, that would also be great, as we can forward that to the dev team to show them too.

Hey @Duckscythe

Thanks for providing the additional info, your system specs and the image. There's a list of suggestions on AMD's site here: (https://www.amd.com/en/support/kb/faq/gpu-800) for driver timeout issues which could be causing the game to crash, starting from checking for windows updates. Could you have a look through their suggestions and let us know if any of them helped?

Hey @lordxbammtv

Are you able to try reinstalling the game to a different drive at all and see if this helps? Preferably the Windows drive if possible (if it isn't already) but if you can just try it on any other drive at least and see if this helps and let us know how you get on?

Hey @shaggytoph

I'll let @Ubi-Milky know they spelt your name wrong, but thanks for helping out on the thread ...

Hey @majorwoops 

 The dev team has been made aware of the issue, but in the meantime you can also try checking if there is any driver updates for the integrated graphics chip as well (if you haven't already) and see if this helps. 

 We'll post any updates on the issue when we receive them from the dev team.