Ubi-Froggard

Hey @sandgurung

Disconnecting the console from the internet wouldn't help you in this situation, as you need to be online to login and play The Division 2.

If it's being caused by lag, I would suggest going through the connectivity troubleshooting found ...

Hey @steelrathdrpg

I'm sorry to hear you have started experiencing screen tearing. Did this start happening after the last patch for you, or was it playing fine after the update for a while too?

Or did it only start happening after a certain point in the game, or after you did something, or after experiencing a crash at all?

You could also check your Windows update history and see if it started happening following a Windows update.

Hey @BLOODBERG

With it only happening in the evenings, and this is generally the primetime hours where Internet traffic is going to be busy either in your household and (as mentioned by @ArnudSwazaneger) the local area, it could just be that this is an ISP issue, so you could contact them about it and see what they say.

I would recomm...

Hey @thorgias

Can you just check if you have the game fully up to date? If you are also able to provide a video showing this happening on the latest version, we can forward this on to have it looked into again.

Hey @rich841

I'm sorry to hear your game isn't loading your save files. You can try verifying your files as mentioned above, but also if you have the game and Ubisoft Connect / Steam (if you have the game on Steam) installed on different drives, try installing them on the same drive if you can.

Hey @razotter

Thanks for letting us know there was an error on GMG's side and they are refunding you.

Hey all,

I found the report about this that we have sent to the dev team previously that also had some suggestions in of adding a button to force delivery to warehouses and have provided the additional feedback provided in this thread to the team for you. I hope this can be changed for you in future to relieve some frustrations.

Hey @basti-cool

Thank you for reporting this and providing the clear steps to reproduce. I shall forward this to the game team and ask them to look into this. If we need any additional information, we'll get back to you here.

Hey @mich_leo

I was able to find a report we sent to the dev team based on your original post, but they weren't able to reproduce the issue themselves. I have sent them the save file you provided and additional info here and asked them to look into this again. We'll provide any updates from them that we can here.

Hey @majmun357

I had a look into this to see if it was reported before and this issue has been fixed previously and you shouldn't face it on the latest version of the game. Can you please make sure you updated the game to the current version?

If you are still having the issue, let us know, as we'll need to gather a video from you showing the issue and your save files through a support ticket.

Hey all,

I apologise you are having this issue. It looks like it has already been reported to the dev team and should be fixed in an upcoming update, so hopefully it won't be too long for a fix for this and you have some other activities and quests in the game you can do in the meantime.

Hey @Brilander2022,

I'm sorry to hear the quest isn't showing for you. I see this may already be something we have reported to the dev team, but can you just check your quest log and see if you have completed "Honor Has Two Edges" please?

Hey @chummysnail5

The dev teams can't be contacted directly. Only Ubisoft Support have access to sending them information.

Hey all,

I apologise this thread never got a reply from us previously, sometimes some get missed but we try to reply to all of them.

Please try the troubleshooting found here, and I would also suggest to have the game installed on the main PS4 HDD rather than an external drive, and also disconnecting any external drives if you have one connected whilst playing.

Hey @lewdpickleboy

If it's on the overlay, you could try disabling the overlay just so it isn't popping up for you all the time as a workaround. I understand it's not the most ideal situation but you can do this in the Ubisoft Connect settings if you wish.

I would also suggest if you have any other USB devices plugged in to the computer that you don't need to be plugged in, try removing them. Or just swapping the USB ports around for the things that you do need connected.

Hey @peter_1949_uk

I'm sorry to hear you are unable to craft these. Would you be able to provide some screenshots, or a video, showing what you are able to see in game to accompany this please, and we can report this to the dev team to look into.

Hey @TerryZarsoff

No worries, thanks for providing the info. I've had to create a support case for you and sent it to the game team to look into recovering this for you. We'll get back to you through there when we have heard back from them, so you'll get an email when there is an update to your ticket.

Hey @sam-samfisher

Ah OK, thanks for trying and letting us know that anyway. Do you have another drive you can try installing the game on instead and see if this helps?

Is the drive you currently have it installed on an SSD?

Hey @terryzarsoff

Please could you let us know the following information about the character and we can look into this for you and see if we can recover it. We may need to open a support case for you unless you already have one. If you have already reached out to us via a support case or social media, please just provide this information there, otherwise we can create one for you when you provide it here:

NUMBER OF CHARACTERS MISSING: 
ARE ANY CHARACTERS HARDCORE CHARACTERS?:
LAST TIME ACCESSED: 
ESTIMATED PLAYTIME: 
CHARACTER LEVEL: 
ESTIMATE OF XP: 
DARKZONE LEVEL: 
GEAR SCORE: