Hey @voidbrother
Thanks for getting back to me. Could you just try verifying the game files and see if this gets it to show for you please?
To do this, from your Steam Library section, right-click on the game and select Properties from the menu. Select the Local files tab and click the Verify integrity of game cache. If there is 1 file found every time you do this, don't worry, as this is quite normal, so it doesn't mean it is the cause of the issue.
Hey @smileyasia
I'm sorry to hear you are getting disconnected. Does this only happen when grouped with your friends or does it happen if you queue solo too?
Hey @mayankinggaming
I haven't seen what it will have been for myself, but we wouldn't be able to disclose to others on the forums what it was for. Whatever it was will have been deleted already, so you wouldn't be able to see that now.
Edit - Looks like it was only a temporary ban anyway as they aren't showing as banned anymore.
Hey @goose-andduck
Could you just clarify if this is happening in every game, no matter what equipment setup you are taking with you, or if it seems to only happen when using specific guns / gun types?
Hey @daisukeserizawa
Thanks for the image. Just to clarify something, you mentioned you've not had this issue before. Do you mean that the sound was working correctly with this game previously and just recently started happening, or did you mean you just haven't had this issue before with other games?
Can you also let us know if you have the same issue if you can test it using a different output for your audio, such as using a different headset, or speakers, or earphones?
Hey @shtanky_mark
Thanks for highlighting this. I'll forward the suggestion on to the game team to look into.
Hey @essenickehmeu
I'm sorry to hear your game is crashing but thank you for the information you have provided so far.
Please can you check through the steps in this article and see if there's anything you haven't tried yet, as we just need to...
Thanks for sharing that @claud1u111. We'll let the game team know.
Glad to hear that you have found an improvement. Thanks for sharing that @rizz768 
No worries @r0cks0ng. If you come across anything else, feel free to reach out again.
Hey @blackstonemercy
Apologies for the delay getting back to you on here but thanks for updating the thread already and glad your friend has got it now.
Hey @acerpenguin
Thanks for trying that and providing your specs. Could you try running Ubisoft Connect as admin and then try launching the game please?
You can do this by right click the .exe file for Ubisoft Connect before launching them and choose the "run as administrator" option. Also by right clicking and choosing "Properties" then go to the "Compatibility" tab and ticking the box to "run as administrator" option and clicking "apply".
If this hasn't worked, you can also try doing this with the games .exe file in the installation folder too and...
Hey @jean_ptit_pote
Thanks for the video and reporting this. Could you just let us know if this has happened multiple times?
And has it only happened on this map?
Hey @flagflechter
I have seen others having the message that they need to update to the 21.5.2 driver too, but none had mentioned they were on a bootcamped Mac, so thanks for letting us know this information as it may explain why they were having the issue too.
As Mac's aren't technically supported for the game and the driver is a requirement currently, I honestly couldn't say if this will be possible from future game updates or driver updates from AMD. I hope it will be for you, but you may be able to find out more information from AMD if they are able to ...
No worries @undondory. Glad that you're enjoying the game. We try to answer every post on the forums so if you ever have any other questions or issues, feel free to let us know again 
No problem, thanks for letting us know 
Hey @ketillaxels
Please could you try the verify files option to see if this resolves your issue?
To do this, from your Steam Library section, right-click on the game and select Properties from the menu. Select the Local files tab and click the Verify integrity of game cache. If there is 1 file found every time you do this, don't worry, as this is quite normal, so it doesn't mean it is the cause of the issue.
If you continue to have the issue, please can you try uninstalling and reinstalling the game. If you can do so to a different drive, that would also be worth trying, but if not, just try creating a new folder to reinstall the game to.
Hey all,
I can see we have reported this to the dev team recently but we are awaiting a response back ourselves and I have asked if there's any additional information we can gather to provide them that will help find the cause of this. In the meantime, could you please start posting the following information in this format:
Platform:
Game Version (Standard, Gold Edition, etc.):
Date when the error started:
Happens every time you try to play: Yes / No
Happens when trying to play solo or in a group: Yes / No (If no, please provide details when it happens)
Hey @likwidlight
I'm sorry to hear you haven't been able to purchase credits. What error are you having when you try? Are you having the issue when trying to purchase on the store website and through the in-game store?
Hey @woofle7
I'm sorry to hear your game is giving you a black screen on launch. I'm not sure exactly what you have tried so far, so I'll just have to ask if you can please check through the steps in this article and see if there's anything you haven't tried yet, as we just need to rule out any of the most common causes of issues on PC first of all. There is also some more steps found in ...
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