Ubi-Karl

Hey @TheKozak112, thanks for your response there!

I've had a closer look at your account and can see that your ticket that you've created regarding the issue is still active and hasn't been closed, however if there is no activity within 4 days, it will be force-closed by the system.

As soon as we will have further information regarding the issue that GeForce Now users are facing, it will be posted here, in our official forums, so keep an eye and apologies about the inconvenience thys may have caused in the meantime.

Hey @HadesOrso9288_, thanks for getting in touch and sorry to hear about this.

I've had a closer look at the screenshot you've sent and it does not appear to be too bad, therefore for contrast, would you be able to send full screenshot so that we could compare how the sight visuals appear?

Let us know and we will take it from there!

Hey @astrum_vulpa, thanks for getting in touch, welcome to forums and sorry to hear about the issue you've been dealing with.

I've had a closer look at our server status at the time of your contact however wasn't able to identify any outages or degradations at the time, therefore in order to try and establish best possible connection to game servers and reduce the possibility of this happening again, have a look at the steps outlined in the following ...

Read more

Hey @G2X_Gaming, thanks for getting in touch and sorry to hear about the issue you ran into there.

First and foremost, just to double-check, is your graphic card supported by Vulkan? For more information, have a look at the following ...

Read more

Hey @NuggetBoio, thanks for getting in touch and sorry to hear about what happened.

On 7th of October, we did have planned maintenance, however since then, servers were working as intended and I wasn't able to find any outages. Additionally, the suspension you have received is something that is being issued by the server-side if you're not present in the game before it's concluded, and is something we're unable to overturn I'm afraid, therefore you will need to wait until the end of the suspension and to reduce the possibility of it happening again as well as to establish best possible connection to game servers, try going through steps outlined in the following ...

Read more

Hey @ERKEK2000, thanks for getting in touch and sorry to hear about the issue you've been having to deal with.

As it stands, I can confirm that we have looked into it, however have been facing difficulties with reproducing the issue on our side, therefore do you possibly happen to have video footage of this happening or are you able to recall any particular steps you took that have led to loadout reset?

Let us know and we will take it from there!

Hey @PeterFridayYT, thanks for getting in touch and sorry to hear about the issue you've been dealing with.

Just to double-check and as @Lie-nus mentioned too, do you happen to receive any error messages when this occurs?

Let us know and we will take it from there!

Hey @Jcoolj45, thanks for getting in touch and sorry to hear about this.

Did you possibly try to down a defender and then deal damage with breach charge next to them? Also, what operator did you use to try and get the trophy with?

Hey @Juhui, thanks for getting in touch and apologies about the delayed response.

Would you be able to elaborate a little about the FPS issue you've brought up? Also, what platform are you playing on and if you are playing on PC, are you using Vulkan or DX API?

Let us know and we will take it from there!

Hey @AilingTheo, thanks for your input there and sorry to hear about this.

So previously I understood that you were being directed to the center of the ocean when in attempt to locate dancers, however now I understand that it doesn't give you any direction whatsoever, is that correct?

Also, I have tried to access the file you've provided link to however wasn't able to as it states that it no longer exists.

Hey guys, appreciate all of your input regarding the matter so far and sharing all of your findings @hundreAd1800 @SmokedRWA!

Does either of you possibly happen to...

Read more

Great stuff there - much appreciated!

After having a closer look with the team at your screenshots and files sent regarding Captain Ibrahim and his perks during combat, I can indeed confirm that the current mechanic does work as intended.

See, the confusion might come from due to lower HP once you leave/conclude the combat, as the 20% HP bonus is also being taken away right after. Essentially, the bonuses Ibrahim offers are similar to 'bullet sponge' mechanic, where whilst in combat, his ship is able to soak up more damage than what the base stats offer. Hopefully this makes sense.

If you happen to have any further queries on this, get back to us and we will be happy to look into it for you!

Appreciate your swift response!

What I meant regarding the 300% productivity is that you'll need 3 oil wells per plant as you happen to be running low.

So that we could look into this particular matter further, would I be able to ask you for the following:

1. Screenshot of your layout of tracks as well as showing trains filling up 49/100. Can also be video footage, whichever you find easier
2. Save file of the game in which the issue exists. This can be found in %userprofile%\Documents\Anno 1800\accounts, then use any file sharing website and drop a link

Let us know and we will take it from there!

Hi again!

Just to follow up the initial query - I have double-checked with the team and can confirm that this is indeed working as intended.

Tim, in comparison to Savvy Customs Officer, offers additional perk called 'Takeover Lockdown', meaning that he is also able to prevent enemies from taking over your island through shared purchases. This effect is only applying to trading posts however, as you can only buy shares there.

Hopefully this clears the confusion.

Should you have any further questions, let us know!

Hey Crxve., thanks for reaching out, welcome to forums and apologies about the delayed response from our team.

This particular issue should now be resolved however if you are still facing this, let us know and we will be happy to look into the matter further!

Originally Posted by BURLYpog
Amazing that the the bug is getting fixed but I'm curious if the speedboost when hitting a plastic wall is still gonna work after the next update

Hey BURLYpog, thanks for reaching out and apologies about the delayed response there.

More information will be available at a closer time therefore please bear with us for the time being .

Hey BarLeDob, thanks for getting in touch, welcome to forums and sorry to hear about the issue you ran into.

So that we could look into the matter further, may I double-check a couple of things:

1. Did you manage to receive any error message at all?
2. Did this happen just once or did you experience this on multiple instances?

In the meantime, if you haven't already, give the following steps a go and see whether issue continues to persist.

Keep us updated!

Hey lauriys, thanks for the update there and I'm glad to hear this.

There is a possibility that it may not update right away and slight delay can occur every now and then, however if you do notice that this happens for extended period of time, let us know and we may need to look into the matter further.

Should you have any other queries or run into any difficulties, let us know!

Hey a28918062, thanks for reaching out, welcome to forums and apologies about the delayed response from our team.

I've had a closer look at your account and can see that it was received on the same day however there was a slight delay.

Either way, I hope you enjoy your game-time and if you do have any queries or run into any difficulties, feel free to reach out at any time!

Yes, you are correct indeed @Asterix201252.
We did have some mentions about this in the past however had some difficulties with reproducing it, although again, some matters were related to particular location or certain in-game actions that may lead to it, so it isn't always as straightforward as it may seem to be. In rare cases, issues also may resurface after a patch or so, however we will continue to work towards improving the gameplay experience and resolve any issues that may arise, so thank you for your communication so far and if you do happen to have any addition...

Read more