Ubi-Karl

Ubi-Karl



12 Oct

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Perfect @Mich_Leo, thanks for sending it over - much appreciated!

We will take a look at it and will get back once we have more information.

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Appreciate your detailed input there @sJEFdeGlyve and I now know exactly what you're referring to.

Dou you possibly happen to have a save file which you could share with us for reproduction purposes? It should be by default located in %userprofile%\Documents\Anno 1800\accounts

Let us know!

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @CAbdnor, thanks for all the details you've provided so far.

I have reached out to our game team to find more information regarding this and whether there is any issue, or if all of the attributes are working as intended, therefore will get back to you as soon as we have more information on this.

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Great stuff @Asterix201252, I've located it and attached to the report 🙂 .

If we will require any additional information or have difficulties with reproducing this, we will let you know.

Apologies about the inconvenience this may cause for the time being and if you do run into any other issues, let us know!

Comment
    Ubi-Karl on Support Forums - Thread - Direct

No worries there, all good! 🙂

If you do happen to run into any other difficulties, drop us a message at any time!

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @Asterix201252, appreciate your input there!

I have forwarded the information over to our development team, however if you do happen to have a moment, it would be great if you could also send your save file, which will greatly aid when in attempts to reproduce the issue.

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @sJEFdeGlyve, thanks for getting in touch and sending the report with all of the details ready.

As it stands, I can confirm that this matter has now been forwarded to our development team for further review.

Should we require any additional information or if we have any difficulties with reproducing the issue on our side, we will let you know!

In the meantime, if you do happen to run into any other issues, feel free to reach out at any time!

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @oceaniatn, thanks for reaching out there and welcome to forums!

We're currently still waiting for further information regarding this, therefore apologies if this may have been taking a little longer than anticipated and appreciate you for bearing with us for the time being.

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @sJEFdeGlyve, appreciate your feedback there!

The damage that you will receive will always be firstly affecting the shield and your base HP of the ship will be left for the last, therefore our team has clarified the description of the attribute so that there would be less confusion going forward, however I do understand that you do not necessarily like the idea of the proposed change and will forward it over together with the rest of the feedback you've provided earlier to us.

If you do happen to have any further questions or if you run into any other dif...

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    Ubi-Karl on Support Forums - Thread - Direct

Hey @Mich_Leo, thanks for sending that over and I can see exactly what you're referring to.

For reproduction purposes, can I also ask you to provide us with your save file of this game? It's by default located in %userprofile%\Documents\Anno 1800\accounts. Once we have that, we will then be able to forward it over to our development team who will take it from there.

Let us know!

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @hundreAd1800, apologies about the delayed response there.

We do appreciate your feedback regarding the matter there and will make sure it gets forwarded accordingly.

Should you happen to have any other suggestions to share or if you do run into any difficulties, feel free to reach out at any time!

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @TrebleTA, thanks for getting in touch and sorry to hear about the issue you ran into.

So for the power plants, you will need 300% productivity per plant. As for the tracks, I would suggest to try building double tracks instead (only for the main routes though), as well as have cross connections, just to see if issue continues to persist when there are alternative routes.

Keep us updated!


14 Sep

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @Misiek_1991, thanks for reaching out and bringing this to our attention.

After taking a closer look, I wasn't able to identify any similar reports to yours, therefore so that we could look into the matter further, may I ask you for the following:

  1. Does this issue occur each and every time the airship comes back?
  2. Do you possibly have video or screenshot showing exactly what it looks like?
  3. Would you be able to share your save file with us? This will be extremely useful for reproduction purposes. For more information on how you can l...
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Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey guys, thanks for reaching out and sorry to hear about the issue you've been dealing with.

As it stands, I can confirm that we have received similar reports from players, who since the latest patch, have been having difficulties with setting up trade routes with conquered islands, and it is under further investigation.

Apologies about the inconvenience this may cause and appreciate you for bearing with us for the time being.

If you do happen to run into any other problems in-game, let us know and we will gladly take a look.

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Thanks for your response @todbot1338 and I can confirm that information you've provided has been now forwarded to our development team for further review.

Apologies about the inconvenience this may cause and if you do run into any other difficulties in the meantime, do not hesitate and get in touch!

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @raymondthelen , thanks for reaching out and welcome to forums! 🙂
 
I am afraid that our team can currently only provide support in English language in these forums, therefore if you are able to translate your query, we will be more than happy to help.
 
Alternatively, if you prefer to contact us in your native language, you can either reach out to us via ...

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    Ubi-Karl on Support Forums - Thread - Direct

Great stuff @alterKauz28, I have managed to download it and can confirm that all the information provided has now been forwarded to our development team for further review 🙂 .

Thank you for all of your communication and if you do happen to run into any other difficulties, let us know and we will gladly take a look!

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Great stuff @Expat55 and I can now confirm that this has been forwarded to our development team for further review.

We do very much appreciate your communication and should we have any difficulties with reproducing this or if there will be any additional questions, we will update the thread accordingly.

In the meantime, if you run into any other difficulties, let us know and we will be happy to take a look! 🙂...

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Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @hundreAd1800, thanks for reaching out and bringing this up.

I can confirm that information provided has been forwarded to our development team who will review it further.

Should you notice or run into any other issues or difficulties, do not hesitate and reach out at any time!

Comment
    Ubi-Karl on Support Forums - Thread - Direct

No worries at all, take your time!