Ubi-Karl

Ubi-Karl



30 Oct

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @babakiller34, thanks for getting in touch and welcome to forums!

So in terms of Cargo, at Level 5, you will be able to carry 600 supplies rather than 700, therefore it all seem to be working as intended regarding this particular matter.

As far as Hall goes, do you happen to have a screenshot of this and also, could you describe (if you do recall) how it all happened?

Let us know and we will take it from there!

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @TheoKops, thanks for getting in touch and sorry to hear about the issue you ran into.

First and foremost, for troubleshooting purposes, if you haven't already, try verifying your game files first. If issue continues to persist, may I double-check the following:

  1. Is there any possibilit...
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Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @Antek398, thanks for reaching out and sharing your detailed suggestion 🙂 .

I do understand where you're coming from there and accordingly, will make sure that your feedback gets forwarded to our team accordingly.

Should you have any other suggestions to share, or if you ever run into any difficulties, do not hesitate and drop us a message at any time!

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @LV13578, thanks for reaching out! 🙂

I do understand that you're more interested in the matter from game's rather than historical perspective, therefore in order to provide you with accurate answer, I have reached out to our team and will update the thread as soon as possible, so keep an eye!

Comment
    Ubi-Karl on Forums - Thread - Direct

Hey @LV13578, thanks for reaching out! 🙂

I do understand that you're more interested in the matter from game's rather than historical perspective, therefore in order to provide you with accurate answer, I have reached out to our team and will update the thread as soon as possible, so keep an eye!

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @sleepy_headache, thanks for getting in touch, welcome to forums and sorry to hear about the issue you're having.

This particular matter has been indeed brought up in the past however from what I've seen, it appears that it was solely affecting console rather than PC users, therefore in order to try and troubleshoot this, can I just check whether you happen to be using any additional software to support controller input? If you do, try temporarily disabling it (for testing purposes). Also, I would suggest to try deleting your configuration file which by default...

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26 Oct

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Appreciate your swift response there.

Did you have a chance to go through steps mentioned earlier? Also, what is the GPU you're using?


25 Oct

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @ogicar135, welcome to forums and thanks for sharing your workaround there 🙂 .

I do believe ...

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Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @ghost722nd!

Quick update - we have managed to reproduce the issue and more information will be available at a closer time, so keep an eye out for any updates!


24 Oct

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @D3monicPepe, thanks for getting in touch, welcome to forums and sorry to hear about the issue you've been dealing with.

Just to check, do you happen to receive any error messages at all? Also, what version of OS are you using?

In the meantime, if you haven't already, for troubleshooting purposes, give the following steps a go, starting of by verifying your game files first, and see if it helps.

Keep us updated!


14 Oct

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @hundreAd1800, thanks for reaching out and bringing this to our attention.

As it stands, I can confirm that the information you've provided has been forwarded to our development team for further review.

Should we have any difficulties with reproducing the issue, we will let you know.

In the meantime, apologies about any inconvenience this may cause and if you have any other queries or run into any other difficulties, drop us a message at any time!

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @and5566, thanks for sharing all of the information regarding the issue you ran into and as it stands, I can now confirm that this has been forwarded to our development team for further review.

Apologies about the inconvenience this may cause and if you do have any further queries or run into any other difficulties, feel free to reach out at any time!

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @hundreAd1800, thanks for getting in touch and appreciate you for bringing this to our attention.

Solely for reproduction purposes, can I just double-check if this issue occurs each and every time you try to search for 'removed input'?

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @SirHarryPierce, thanks for getting through to us and apologies about the delayed response from our team - seems like this may have been slightly overlooked.

I've had a closer look at this and wasn't able to identify any similar reports, therefore for reproduction purposes, is there any chance you could share your save file with us where issue is present?

Let us know and we will take it from there!


13 Oct

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @ERKEK2000, thanks for bringing this to our attention and I can confirm that this has now been forwarded to our development team who will review the matter further.

Should we have any difficulties with reproducing this or if we'll require any additional information, we will update the thread accordingly.

Apologies about the inconvenience this may cause and if you have any other questions, let us know!

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @Teke1337, thanks for getting in touch and sorry to hear about the issue you've had to deal with.

In relation to the issue itself, so that we could look into it further, may I double-check the following:

  1. At what time does your game crash? Did you notice whether there are any particular actions in-game or map, that may lead to crash occurring?
  2. What is the error message you receive when this happens?


In the meantime, I've had a closer look however didn't seem to find any similar reports, therefore if you haven't already, for troubleshooting purposes, give the following ...

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Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @KaraFiniks, thanks for your response there.

Can I just double-check that you've done it all by following steps outlined in the following article?

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @Hey-Joejoecow, thanks for your response there and sorry to hear about the issue you and your friends have been dealing with, as I fully appreciate how frustrating it can be when you are genuinely trying to climb ranks.

Based on the information you've provided, I do understand that there is no specific error message when disconnection occurs, however when you're attempting to reconnect, what is the error message you receive then? Also, can you advise us what is the data center (server) you're connected to?

Please note that we appreciate your effort in g...

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Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @iiNOIZ, thanks for the update and sorry to hear about the issue you've been dealing with.

I have created a case under your account, therefore when you have a chance, could you provide us with your system files (MsInfo and DxDiag)? These wil...

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Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @XXX_UWOTM8_XXX, thanks for your response and we will forward the information over to our team.

Apologies if this has been taking longer than anticipated and if you do have any other queries or run into any difficulties, feel free to drop us a message at any time!