Ubi-Karl

Hey @GanguHrolfr, thanks for reaching out and sorry to hear about the issue you ran into.

I've had a closer look at your account and wasn't able to locate the content either, therefore so that we could look into the matter further for you, can I ask you to get through to us via one of the channels bellow, by describing the issue you're having and also, can you send us full and uncropped screenshot of your Prime Gaming Loot being claimed? This can be found by clicking on the Prime Gaming Loot crown and selecting the Assassin's Creed Valhalla offer. Please make sure impor...

Hey @jimmywon34, thanks for reaching out!

Just to add to what you've already said - you can also purchase credits from our online webstore, as displayed here.

As far as accessing your purchased credits on one platform whilst purchasing it on another one - this will not be possible, I'm afraid, howev...

Hey @jasonmcdowell, thanks for reaching out, welcome to forums and sorry to hear you're having the same issue.

Can I just double-check if you're playing on the same platform and also, did you have a chance to go through steps mentioned by Ubi-Borealis? Also, I take it that issue occurs solely whilst during River Raids, is that correct?

Let us know and we will take it from there!

Hey @krmis, thanks for getting in touch, welcome to forums and sorry to hear about the issue you ran into.

Would you be able to kindly elaborate on at what point exactly are you stuck during the quest? We've had some contacts regarding quest being not completed despite requirements met, so curious to see whether you're referring to the same matter.

Looking forward to hearing from you!

Appreciate your swift response!

So when you attempt to load it, does the game just simply turn off or does it not load the save as you attempt to do so however game stays open?

As far as other query goes, I was referring to in-game and whether you happen to recall as to what was the last thing you did? I will understand if you won't however as there may have been quite some time passed since you played it last time.

Finally, can you check to see if your save files are still present? If you're playing on Xbox Series X/S, it should be in My Games and Apps > Assassin's Creed Valhalla > Menu > Manage game and add-ons > Saved Data

Looking forward to hearing from you!

Hey @r2smuse, thanks for reaching out and sorry to hear about the issue you ran into there.

After having a closer look, I was not able to find any similar reports, therefore for reproduction purposes, is there any possibility you could provide us with video footage showing this? If you enter the game, show where the marker appears when you're in Francia and then England and once you're ready, just simply press 'Share' button on your controller and save video footage, which can then be uploaded through PlayStation on YouTube and drop the link (URL) in this thread.

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Hey guys, thanks for getting in touch and appreciate your input.

As it stands, I can confirm that this matter has been forwarded to our development team already and has been under further review.

As soon as we will have further information, details will be posted here, in our official forums, so keep an eye and apologies about any inconvenience this may cause for the time being.

Should you have any other queries or run into any other difficulties, drop us a message at any time!

Hey @Nihil1375, thanks for getting in touch and bringing this to our attention.

As it stands, I can confirm that this issue has been forwarded to our development team for further review.

We appreciate your communication there and if you do run into any other difficulties or have any queries, do not hesitate and get in touch at any time!

Hey @JonnyHotpockets, thanks for reaching out and sorry to hear about the issue you're having with the challenges.

First and foremost, may I double-check what is the platform you play on?

As far as problems you ran into go, I can confirm that both matters are under further review by our development team, therefore as soon as we will have further information, details will be posted here, in our official forums, so make sure to keep an eye!

Hey @IIECH0II, thanks for getting in touch and sorry to hear about the issue you ran into there.

Is there any possibility you could share either video footage or screenshot showing where there exactly did he glitch?

Hey @NextCascade7547, thanks for getting in touch, welcome to forums and sorry to hear about this.

May I just double-check if you tried the workaround above?

@luigispcrew - Hi there! I can confirm that the issue regarding 'Stinky but Deadly' has been forwarded to our development team and is currently under further review.

As s...

Hey @JonnyHotpockets, thanks for getting in touch and sorry to hear about the issue you ran into.

I understand that you are referring to 'Hidden ones Bureau' quest however correct me if I'm wrong.

If it is indeed, may I just double-check if you happen to have earlier save you could go back to in order to try and re-do the quest? Additionally, did you try loading the save game again or returning to the location after fast travelling, to see if issue persists?

Finally, should none of the steps above help, is there any possibility you could provide us with either video or screenshot of the point at which you're stuck?

Let us know and we will take it from there!

Hey @lotia0613, thanks for reaching out and welcome to forums!

As it stands, I can confirm that have received a number of contacts regarding this specific issue and it is currently under review by our development team.

Apologies about the inconvenience this may have caused for the time being and as soon as we will have further information, details will be posted here, in our official forums, so keep an eye!

All good and will be looking forward to hearing from you!

No worries at all there and my pleasure!

Hey @SIM-ZER, thanks for getting in touch, welcome to forums and sorry to hear about the issue you've been dealing with.

First, may I just double-check if you happen to receive any error message at all?

In the meantime, if you haven't already, give the following steps a go and see if it helps.

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Appreciate your swift response!

If you're unsure about how to record video then I do not want to overwhelm you with such request and screenshot(s) could do too, so if you refer to this article, it will explain you how you can get it done .

Keep us updated!

Hey @OneSevntyFinish, thanks for reaching out and welcome to forums!

So in regards to DIscovery Tour - this is a new addition to the game that is accessible to everyone who owns full copy of the game and the purpose of the game made is more of an educational one - to allow players to explore and learn more about Early Middle Ages.

If you would like to chang...

Hey @CherryPieGaming, thanks for reaching out there and sorry to hear about the issue you ran into.

I can confirm that the information you provided has been forwarded to our development team for further review.

We appreciate your input there and if we will have any difficulties with reproducing the issue, we will update the thread accordingly.

Our apologies about the inconvenience this may cause and if you have any questions or run into any other difficulties, let us know!

Hey @TheRadtrooper, thanks for getting in touch, welcome to forums and sorry to hear about the issue you ran into there, as I do understand this is certainly not something you'd want to deal with after coming back to play it.

First and foremost, can I double-check whether there are any error messages you receive at all? Also, do you happen to recall what happened in the game prior to this happening?

In the meantime, for troubleshooting purposes, give the following ...