Ubi-Karl

Hey @mkehoe28, thanks for reaching out, welcome to forums and appreciate your input on the matter there!

I had a closer look at it and can see that we have indeed received more similar reports and this particular matter is already under further review, therefore our apologies about the inconvenience and as soon as we will have any further updates, details will be posted here, in our official forums, so keep an eye!

Should you happen to have any further queries or run into any other difficulties, drop us a message at any time! ...

Hey @rakshadaemon, thanks for getting in touch and sorry to hear about The Big Blue issue you ran into with the location provided by Nate.

I have had a closer look at it and can see similar reports being mentioned in the past, however following our recent patches, it appears that issue does no longer occur, therefore may I check whether this concerns possibly an older save by any chance? If the save itself was created prior to Sunken Treasures DLC, this will be most likely the cause, however if it was put together after the release, is there any chance you could provi...

Hey @jimmywon34, thanks for getting through and bringing this to our attention.

I am glad to hear that you've managed to work this out and shared the workaround, so hopefully this will be useful for any of those who may run into a similar instance.

Going forward, even though issue for ...

Hey @satrincha, thanks for getting through to us and sorry to hear about the crash issue you're having with the latest patch.

Based on the information you've provided, this does sound to be something that we may need to have a closer look at, however in order to cover the ground, taking into account that you've already done some troubleshooting yet to no avail, can I ask you to also make sure you go through steps outlined in the following article (do no...

Hey guys, thanks for getting through to us and sorry to hear about not being able to launch the game, as I fully appreciate how frustrating this can be to deal with.

So that we could look into the matter further, I understand that this solely concerns PlayStation 5 players, therefore if anyone who is having difficulty with this on PS4 or other platform, do let us know what it is.

For those of you who are dealing with it, can I check the following:

1. Since when did problem start to occur?
2. Do you all have physical copy of the game or are some of you having this issue with digital copy as well?

Let us know and we will take it from there!

Hey @Arrow800, thanks for reaching out, welcome to forums and sorry to hear about the activation difficulties you've had with Assassin's Creed Valhalla.

As it stands, in order to try and resolve this, you would need to first launch the game using desktop PC or laptop by using Ubisoft Connect launcher and EGS, which will then activate the game on your Ubisoft account and after this is done, you should be able to launch it. If however problem continues to persist, let us know and we will need to take a closer look at it.

Keep us updated! ...

Hey @Muramasa , thanks for reaching out!
 
I am afraid that our team can currently only provide support in English language in these forums, therefore if you are able to translate your query, we will be more than happy to help.
 
Alternatively, if you prefer to contact us in your native language, you can either reach out to us via ...

Hey @SongQii, thanks for reaching out, welcome to forums and sorry to hear about the multiple issues you've been facing.

These are all likely to be related to connectivity, therefore so that we could look into it, if issues persists, can you advise us what platform you play on?

Hey @Kozicaflame69, thanks for reaching out, welcome to forums and sorry to hear about the issue you've been having with one of the skins.

First and foremost, may I check what is the skin you're referring to? Also, do you possibly happen to have video footage of this or could share screenshots of what it appears in-game as after you've equipped it?

Let us know and we will take it from there!

Hey @Hazardous226, thanks for reaching out and welcome to forums!

First and foremost - glad to have you back with us and I do hope you will be able to pick up quickly with all the changes that have happened whilst you've been away :).

In relation to your missing seasonal charm - as it stands, I do appreciate where you're coming from in relation to not having anything to do with the issue itself and therefore may be something that caught you by surprise, however just as advised by one of our agents - our Support team is only able to assist or compensate for any errors that took place in the previous Season, I'm afraid.

I do understand that the outcome of this may not be what you initially anticipated and therefore I will make sur...

Hey @iTzStashy, thanks for getting through to us and sorry hear about the extensive waiting times you've been dealing with in the server.

So that we could look into the matter further, may I check the following with you:

1. Does issue only occur with Ranked games or other playlist matches too?
2. Since when did you started having this?
3. Did you notice if this only occurs at certain times of the day? If so, could you advise when do you usually experience it? If you were to include time-zone too, that would be greatly appreciated

...

Hey @iTzStashy , thanks for reaching out!

That is correct - I am afraid there is no way of changing it on either of the consoles and it can only be manually adjusted for players who play on PC.

As far as queue waiting time goes, may I check the following:

1. Does issue occur only with Ranked games or with any playlist?
2. What rank are you placed?
3. During what time of the day did you notice issue to be present? If you could include time-zone, that would be great!

Looking forward to hearing from you!

Hey @theLou, thanks for reaching out, welcome to forums and sorry to hear about the connection problem you ran into.

As it stands, there is currently a known server issue, which may impact the connectivity to Rainbow 6 Siege servers, therefore we do apologise about the inconvenience this may cause and I would suggest to give it a go in the next 2 hours or so and see if problem persists.

Appreciate you for patience for the time being and if you have any further queries, let us know!

Hey @Moastaaa, thanks for reaching out, welcome to forums and sorry to hear about the suspension you've received, as I fully appreciate that this wasn't what you may have anticipated.

Based on your description, it appears that due to you not being present during the ban-phase, players have cancelled the match, which then resulted in suspension being issued by the server-side, whilst you were in fact willing to return, however as it was too late, suspension was issued before you were able to return, resulting in ban.

As far as duration for the ban goes, do mind that initially, this will be for a matter of minutes, however if this occur on multiple instances, suspension will be for a pro-longed period of time, which can also eventually resul...

Hey @Carshald, thanks for your input there and sorry to hear you're having this issue too.

Do you possibly happen to be using GeForce Experience and have in-game overlay enabled? If so, for testing purposes, could you try temporarily disabling it to see if problem continues to persist?

Keep us updated!

Hey @Mr-Norway, thanks for reaching out and apologies about the delayed response from our team.

Based on the description you've provided, I understand that you are referring to 'New Era 9FORTY' cap that was available for a short period of time, which is a black cap that does have SHD logo on the front.

To add, I've had a closer look at your account and do see that you are in fact eligible for the cap too, so accordingly, I have now added it to your account.

Next time you log in the game, check your inventory and let us know if you have received it ...

Hey @N3mB0t, thanks for your response as well as detailed description of the matter.

I can now confirm that this has been forwarded to our development team for further review.

As soon as we will have any further information, details will be posted here, in our official forums, so keep an eye!

In the meantime, if you do happen to have any other queries or run into any other issues, feel free to drop us a message at any time!

Hey @sasorisan1, thanks for sharing this with us!

I've watched the video footage you're sent us and can confirm that details of this has now been forwarded to our development team for further review.

If we will require any additional information, we will update the thread accordingly.

Until then, apologies about the inconvenience this may cause and if you do have any further queries or run into any other difficulties, do not hesitate and drop us a message at any time!

Appreciate your response there @sasorisan1 and I have now forwarded this over accordingly!

In relation to slow render issue - this is something that will depend on how good is your internet connection, and based on the information you provided, yours appears to be quite solid one.

Can I double-check what is the platform you play on? Also, how often do you experience this and since when (roughly) did this start to happen?

Let us know and we will take it from there!