Ubi-Karl

Ubi-Karl


21 Jul

Comment
    Ubi-Karl on Support Forums - Thread - Direct
Originally Posted by BadSpider1
I played on this account multiple times lmao
When you launched your game for the very first time, you were asked to permanently link it to one of the Ubisoft accounts.

If you're unable to locate the account you have it linked to, we will be happy to look into this for you, however as it will involve discussing your account related details, we will need to ask you to reach out to us via one of the following channels:

1. ... Read more
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey Acroklisi,

Thanks for reaching out to us and welcome to forums!

Please note that whatever concerns your content being transferred from one platform to another - this isn't something we're able to do at this moment in time and therefore I do apologise if this may not be the outcome you might have been expecting.

Should you have any other queries, let us know!
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey deme96alma,

Thank you for reaching out to us and welcome to forums!

Apologies for any inconvenience however is there any possibility you could translate your message to English, and we will do our best to assist you.

Alternatively, if you prefer to contact us in your native language, you can either visit our Spanish Forums or you can go to our support website and submit a support ticket,... Read more
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey BadSpider1!

Thanks for reaching out to us and I am sorry to hear about the issue you ran into.

To find out more about the issue you're dealing with, have a look at the following article.

Essentially, the reason you're receiving this error message is because you're connecting to the wrong Uplay account. To have this resolved, you need to make sure you are connecting to the right one and error will no longer appear.

Should you still experience difficulties with this, let us know! ... Read more
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey UnProVen_,

Thanks for reaching out to us!

I've looked up at our server status and can see that we've had maintenance today however that has been completed already and servers are working as intended.

If for any reason you're unable to connect to game servers, could you advise us the error message you receive, and we will be happy to have a look!
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey EpicGamese2457,

Thanks for reaching out and welcome to forums!

I can confirm that Test Server has now been added to your account.

Should you have any questions, let us know!
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey AnneHudson69

Thanks for reaching out to us and I am sorry to hear about the issue you ran into.

Could you possibly provide us with screenshots showing your in-game sound and Windows Sound Settings?

Busty_Bodongo - I've responded to you in your thread so have a look when you get a chance.
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey Busty_Bodongo,

Thanks for reaching out to us and I am sorry to hear about the issue you ran into.

If you already had a chance to complete steps outlined in the following article to no success, could you possibly provide us with screeshots showing your in-game and Windows Sound Settings? This will allow us to check to see whether everything there is set correctly.
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey DnK.btw,

Thanks for your response there and keep us updated .
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Thanks for your response and no worries at all there, keep us updated and if issue persists, we will be happy to look into it further for you!
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey Shifterdome,

Thanks for reaching out to us and bringing this up.

Just for testing purposes, can I ask you to try turning on your Ambient Occlusion in in-game settings, and if this issue occurs again, to try turning it off and see if distorted textures remain?
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey GODLY4651,

Thanks for reaching out, welcome to forums and I am sorry to hear about what happened.

MMR/ELO rollback will occur when players that you've encountered in Ranked matches have been in fact identified as someone who were DDoS-ing at the time. For more information about this, have a look at our Dev Blog.

Should you have any questions, let us know!
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey Draken.Wan,

Thanks for reaching out and providing detailed explanation of the issue.

Taking into consideration that you have solid internet connection, have you had a chance to do the troubleshooting steps that were advised earlier, to see if issue persists?
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey YEETING_FIRE,

Thanks for reaching out to us and welcome to forums!

I looked this up and can confirm that you will be able to change your username from 24th of July .

Hope that helps. Should you have any other questions, let us know!
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey AnneHudson69 and Busty_Bodongo,

Thanks for reaching out to us and I am sorry to hear about the issue you've been dealing with.

In order for us to make sure that you have everything set correctly, could you possibly provide us with screenshots showing your in-game settings and Windows Sound Settings?

20 Jul

Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey Taty44.,

Thanks for reaching out to us and I am sorry to hear about the MM Rissue your brother ran into.

Could you advise us whether at the end of the match he received the message 'Please wait, synchronizing data' with infinite loading when he won the match?

If so, this is indeed something that has been brought up before to our game team, as we have a number of players who are experiencing this, therefore in order for us to help in further investigation, I'd like to ask you to advise us the following:

- Does this happen all the time? Or just after a maintenance for example?
- Could you please confirm when you encountered the issue? A exact time would be very helpful.

Let us know!
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey Rubbeldiekatz05,

Thanks for reaching out, welcome to forums and I am sorry to hear about the issue you ran into.

First, just to double-check, does your PC meet the system requirements for Trackmania? If it does, could you have a look at the following article for steps that will allow you to improve in-game performance, therefore give these a go and keep us updated!
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey everyone!

Thanks for reaching out to us and I am sorry to hear about the issue you've been dealing with.

I have merged two of the threads that were regarding the same issue, therefore just letting everyone know.

As it stands, so far I can see that issue only seem to be affecting Club Access, however if there are anyone who has Standard or Starter access, yet issue persists, let us know.

I can also see that it only appears to be affecting servers that have no players at the time, including players' own servers. Deactivating and reactivating can allow the owner to join his/her server, however still prevents from joining any other sessions.

I can confirm that this has been forwarded to our game team for further review. If you do happen to have any additional information about this, do let us know and we will make sure this gets forwarded accordingly.

In the meantime, in order to resolve this, give the foll... Read more
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey ZeoN_MAVRISE,

Thanks for reaching out to us and I am sorry to hear about the issue you ran into.

I've looked up however wasn't able to identify any outage nor degradation, and servers have been working as intended.

Could you advise whether this possibly happened right at the start of the match? Also, did you receive any error messages at all? Is this something that happens regularly or was just a single occasion? And finally, which server are you connected to?

Let us know as that will help us to narrow down the potential cause for the issue.
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey HicksFamily6ix,

Thanks for reaching out to us!

As it stands, in order to play the game, you will be required to have internet connection, as we do not have offline game mode feature however I am more than happy to pass your feedback to our game-team onboard.

In regards to the query of why you need to purchase the multiplayer online service on Xbox One in order to play online - this isn't something we're able to advise you on and you should refer regarding this to Microsoft Support for further assistance.

Should you have any questions, let us know!



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