Ubi-Karl

Hey guys, thanks for getting in touch and apologies about the delayed response from our team.

This particular issue has been resolved and you should no longer experience this, however should problem persist, let us know and we will look into the matter further.

Hi everyone and thank you for bringing this to our attention.

@danielstorgaard - really appreciate for video footage, it shows exactly what you're referring to and will be useful to have for reproduction purposes.

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Hey @MrDragonfyr, thanks for your detailed response and I know exactly what you're referring to.

As it stands, I can confirm that this has been forwarded to our development team for further review.

We very much appreciate your communication there and should you encounter any other issues in the game since latest update, let us know and we will be happy to have a look ...

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Hey @todbot1338, thanks for reaching out and bringing this to our attention.

After having a closer look, it appears that similar matter have been reported in the past, where someone wasn't able to unlock the "Age of exploration" recipe due to interrupting the Arctic storyline (by deleting harbor in the Arctic).

Can you advise whether the same thing happened in your instance and also, would you be able to kindly provide us with your save file where this issue exists? In order to locate it, click the following ...

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Hey guys, thanks for getting in touch and bringing this to our attention.

I can see that there are a couple of threads about this, therefore so that we could proceed and forward the information over, could someone possibly provide us with a save file in which issue occurs?

For more information on how to locate it, click the following link. Once found, upload it to any external file sharing website and send the link over to us when you will have a chance.

Hey guys, thanks for getting in touch and bringing this to our attention.

I can see that there are a couple of threads about this, therefore so that we could proceed and forward the information over, could someone possibly provide us with a save file in which issue occurs?

For more information on how to locate it, click the following link. Once found, upload it to any external file sharing website and send the link over to us when you will have a chance.

Hey @ShonJannow, thanks for reaching out and welcome to forums!

After having a closer look, I can see that this has been indeed brought up to our attention relatively recently, therefore our team will be reviewing this particular matter further.

At the moment, we do not have any further information, however as soon as we do, details will be posted here, in our o...

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Hey guys, thanks for getting in touch and bringing this to our attention.

Taking into account that there is a sufficient workaround, I will still forward the information over to our development team for further review.

Our apologies about the inconvenience this may have caused and if you do run into any other difficulties, do not hesitate and reach out!

Hey guys, thanks for reaching out!

You will need around 1,300 tourists, in order to have Orchards available to be built in New World.

Can I just check whether you happen to have such number already?

Hey @MrDragonfyr, thanks for your response there and sorry to hear about the difficulties you've had when attempting to contact us.

Taking into account that you have already attempted to troubleshoot yet to no avail, we will need to have a closer look, in order to see what may be causing the synchronization to fail, therefore I have created a ticket under your account.

When you have a chance, could you click the following ...

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Hey @BDDark, thanks for getting in touch and I am sorry to hear this as I fully appreciate the frustration this may cause after spending a lot of time on the game.

So that we could look into it further, may I double-check the following:

1. Do you recall what happened prior to your game crashing? Was there anything in particular you noticed that may have led to it?
2. As the game crashes, do you happen to receive any error messages at all?

In the meantime, give the following ...

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Hey @AORUS2017, I can confirm what's stated above by @Ubi-Thorlof, however there is no harm on putting this out there, so we do appreciate your communication about this and if...

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Hey @pewp3wpew, thanks for getting in touch and sorry to hear about the issue you've been dealing with.

Taking into consideration that you have already completed troubleshooting, yet to no avail, we will need to look into the matter further, therefore I have created a ticket under your account.

I would like to ask you to provide us with your ...

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Hey @SirHarryPierce, thanks for reaching out and forwarding details over to us - much appreciated!

Before we're able to pass this on, is there any possibility you could also provide us with your save file? I know you have done this on numerous occasions so far, so you will know where it's located. If you could upload it to any external file sharing website and send the link over, that would be great.

Let us know!

Hey @Humility925, thanks for getting in touch and forwarding all of this information over - much appreciated!

Before we're able to pass it on, would I be able to kindly check the following with you:

1. The first issue you've mentioned with the New World Mounted Guns - could you provide more information about this and what exactly you're referring to?
2. For the Weapon Factory - are you stating that in New World there's smoke whilst others are without?
3. I understood what you've stated regarding watchtower, therefore we may need to check wit...

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Hey @alterKauz28, appreciate you for providing us with further details regarding this and I am sorry to hear about the frustration this has caused to you so far.

I can see that you have provided us with some screenshots, which will be very useful for reproduction purposes. Additionally, could you possibly also provide us with your save file for this game? For more information on how to locate it on your PC, click the following ...

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Hey @FranzDurst, thanks for reaching out!

I am afraid that our team can currently only provide support in English language in these forums, therefore if you are able to translate your query, we will be more than happy to help.

Alternatively, if you prefer to contact us in your native language, you can either reach out to us via ...

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Hey @SCAEVA, thanks for getting in touch and sorry to hear about the issue you've been having.

Based on the information you've provided, it appears that this may be related to IPv6 network which is what you likely have.

If it is the case indeed, you would need to connect to IPv4 or hybrid v4/v6 network, which will then allow you to connect to the game.

For more information on how this can be changed and what protocol is your ISP using, you will be best to either contact your ISP or look up in their website for further information.

Additionally, ...

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Hey Tap-n-Move, thanks for reaching out and sharing your feedback there.

In relation to data centers that people are being connected to, as far as console goes, it's not something that players are able to choose manually and instead, will be directed to the best available server at the time, for that specific region.

Taking into consideration that you have been matched up with players who have been experiencing lag issues, can I just check which data center (server) are you referring to? Also, since when did this start to happen and has your ping remained stable during the time?

Let us know and we will take it from there.

Hey OrnateSoda910, thanks for reaching out!

I can see that you are reaching out regarding player report, however this is against our forum rules, therefore for that reason, I've removed the video link you've provided.

I... Read more