Ubi-Karl

Hey @alo34 , thanks for reaching out and sorry to hear about the issue you've been experiencing.
 
This have been likely caused due to degradation we have been experiencing earlier, however as far as PC servers go, it's all now working as intended so when you have a chance, check in-game and see whether issue persists.

Keep us updated!

Hey guys, thanks for sharing this and just as Ubi-Viral has suggested, it's something our team is aware of and are working on getting resolved.

In the meantime, for reproduction purposes, if any of you encounter this again, it would be great if you could provide us with the Match ID and we will forward it over accordingly.

@Anrisssss - I understand your concern and wish to have it all reimbursed. This is the stance that every player who is affected is seeking for and we will consider what can be done going forward, so apologies about the inconvenience and apprec...

Hey @AlphaZeN2, thanks for reaching out and I am sorry to hear about this.

When it comes down to permanent suspensions, you are able to appeal it, however should it denied, I am afraid our Support team are simply unable to assist you further.

To add, our team is unable to disclose any particular details that have led to suspension, in order to maintain the integrity of our internal systems. We take great care in ensuring that our games are fun, fair and friendly throughout and always had a firm stance against any violations of ...

Hey @flex7r, thanks for reaching out, welcome to forums and sorry to hear bout the issue you ran into.

So that we could look into this further, may I double-check the following:

1. Are you using Vulkan or DX API?
2. Does your game crash in 1st round all the time or occasionally?
3. Did you notice whether this may be caused due to any particular actions in-game?

In the meantime, if you haven't already, give the following ...

Hey everyone, thanks for reaching out and bringing this to our attention.

We have received an increase in number of contacts regarding this specific issue, however in most of the occasions, just as @Aotearas stated, your points should be given back to you if you try to restart your game. Occasionally, this can also take a moment to be pushed from the server-side and recently, we have been experiencing server difficulties, which will likely contribute to this and cause the delay, therefore I would like to ask you guys to keep an eye on the game when you log back in since i...

Hey @ng, thanks for reaching out and welcome to forums!
 
To find out more about the issue you're dealing with, have a look at the following ...

Hey guys, thanks for reaching out and sorry to hear about the issue you've been experiencing.
 
This have been likely caused due to degradation we have been experiencing earlier, however as far as PC servers go, it's all now working as intended so when you have a chance, check in-game and see whether issue persists.

Hey guys, thanks for reaching out!
 
I am afraid that our team can currently only provide support in English language in these forums, therefore if you are able to translate your query, we will be more than happy to help.
 
Alternatively, if you prefer to contact us in your native language, you can visit our website and submit a support ticket, where a member of our team will get back to you accordingly! 

Hey @joojz, thanks for reaching out and sorry to hear about all of the issues you have been dealing there since the update and understand you are frustrated.

We will be more than happy to look into the multiple issues you've brought up, however before we can do so, I would like to ask you for some additional information, if possible:

• Assists that are not counted in your score - I've had a closer look however it does not seem like this has been brought up to us before, therefore for reproduction purposes, is there any chance you could provide us with video fo...

Hey guys, thanks for reaching out and sorry to hear about the issue you've been experiencing.
 
As it stands, I can confirm that we have been experiencing server outage earlier, however as far as PC servers go, it's all now working as intended so when you have a chance, check in-game and see whether issue persists.
 
Keep us updated! 

Hey everyone, thanks for reaching out and sorry to hear about the issue you've been experiencing.
 
This have been likely caused due to degradation we have been experiencing earlier, however as far as PC servers go, it's all now working as intended so when you have a chance, check in-game and see whether issue persists.
 

Hey guys, thanks for reaching out and sorry to hear about the issue you've been experiencing.

This have been likely caused due to degradation we have been experiencing earlier, however as far as PC servers go, it's all now working as intended so when you have a chance, check in-game and see whether issue persists.

Keep us updated!

Hey everyone, thanks for getting in touch and apologies about the delayed response from our team.

It looks like these issues have been recently addressed and resolved, therefore should anyone continue to experience any difficulties, let us know and we will be happy to look into it further.

Appreciate your swift response @alterKauz28 and we do it all day, every day !

I've attempted to access links to your save files however it seems that the file sharing website is down at the moment as I wasn't able to access the main page either, so I will give it anoth...

Hey @Loosey_Fur, thanks for getting in touch and welcome to forums!

Your save file will be with .a7s extension, so we would only need sending that, if possible.

Hey everyone, can confirm that this issue has been resolved since, therefore should there be anyone who continue to experience this, let us know and we will look into it further.

Hey @SilverLady14, thanks for getting in touch and sorry to hear about the issue you've been dealing with there.

First and foremost, if you haven't already, try verifying your game files and see if it helps. If it doesn't, so that we could look into the matter further, may I be able to request the fol...

Hey everyone, thanks for reaching out and apologies about the delayed response from our team.

We did experience some difficulties on 8th September, however this has been resolved since and everything seems to be working as intended, therefore should problem persist, let us know and we will look into it further.

Hey @T_Plague, thanks for reaching out, welcome to forums and sorry to hear about the issue you ran into.

Should issue continue to persist, first, in order to troubleshoot it, give the following steps a go first (leave out verifying your game files since you've done this already) and see if it helps.
...

Hey @Sqtgdog, thanks for reaching out and sorry to hear about this.

It does not look like anything similar would be reported anytime recently, therefore did you try verifying your game files to see if issue persists? Additionally, did you possibly check to see if issue persists if you were to start a new sa...