Ubi-Karl

Hey Bruh_justfixmnk, thanks for reaching out and appreciate you for putting a detailed information on the issues you've been dealing with.

I can see that you've addressed two problems here - one of them being cheating and other one is matchmaking.

In terms of cheaters and maintaining integrity of the gameplay, I can assure you that this is an on-going matter that our team has been actively working on and we are looking at ways to improve the current situation, which is affecting a lot of players within the community.

I will make sure that your feedback regarding this gets passed over to our development team accordingly and for the time being, if you do encounter anyone that you believe are suspicious, always make sure you use the in-game report functionality. Alternatively, if you wish to directly reach out to us, you're more than welcome to do so, however for these matters we will need you to get through the following channels:

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Originally Posted by LogmeGamer
Consegui chegar e eu uso VPN. E sobre as portas, não tem qualquer restrição.

Translated to English:

I managed to get there and I use VPN. And about the ports, there are no restrictions.

Hey LogmeGamer, thanks for the update there!

I am not entirely sure what you mean by saying you managed to get there however if you are using VPN, this will be one of the reasons you are being connected elsewhere and accordingly, your connection speed may suffer as well, therefore you may want to try disabling VPN and then see if you continue to have ping related issues.

Hey Pad.Trick, thanks for getting in touch and sorry to hear about the issue you've been dealing with.

First and foremost, can I just double-check what is the data center (server) that you're connecting to? Could it be possibly a similar case to OP, where you're being connected elsewhere? If it is the case, please note that you can manually change which server you're connecting to, by following steps outlined here.

Additionally, taking into consideration that you do have a stable connection, there can be some limitations preventing you from establishing the best possible connection to Rainbow 6 Siege servers, therefore did ... Read more

Originally Posted by Moorsie.
Ubisoft nickname:
Moorsie.
- What 4-0 error code do you receive specifically?
4-0xfff0be20
- What platform you are playing on?
PC
- What is the last exact date and time when this affected you?
08/2/21
- What region do you live in?
West US
- Who is your internet service provider?
Comcast
- Are you using wired ethernet or WIFI?
WIFI
- What exactly were you doing in the game when this message popped up?
I que for any game mode, I wait for as long as 5 minutes and then I'm hit with error 4-0, then 3-0, and then 0-0.
- Does this error appear 100% of the time, or only sometimes?
This has appeared every time I have tried to que for over 4 days now....

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Hey everyone!

When sending requested details, it would be great if you could also let us know if you had a chance to go through troubleshooting steps that were suggested. Once we know it has been done, let us know and we will pass details over accordingly.

Originally Posted by squishward77
I discovered a two or three ago that when the game crashes, if I relaunch siege normally I will get the 4-0 error code, but I will not if I launch it in Vulkan instead. It also seems that the game crashes less while using Vulkan. Im not sure if this is just coincidence but I have not gotten the error code since then.

Hey squishward77, thanks for sharing this with everyone an... Read more

Hye @johnquizyadams, thanks for getting in touch and bringing this to our attention.

After having a closer look, it does not appear that anything similar would have been brought up before, therefore for reproduction purposes, is there any possibility you could provide us with video footage of this? If not possible, any chance you could tell us the exact steps you take in order to have that ticking sound going?

Also, are you able to provide us with your save file by any chance? It is by default located in %userprofile%\Documents\Anno 1800\accounts
...

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Hye @johnquizyadams, thanks for getting in touch and bringing this to our attention.

After having a closer look, it does not appear that anything similar would have been brought up before, therefore for reproduction purposes, is there any possibility you could provide us with video footage of this? If not possible, any chance you could tell us the exact steps you take in order to have that ticking sound going?

Also, are you able to provide us with your save file by any chance? It is by default located in %userprofile%\Documents\Anno 1800\accounts
...

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Hey Jakub27blue!

Following our team's response, we had difficulties with reproducing this and text chat seemed to have been available in every single game mode, therefore would you be able to try verifying your game files and once you do so, see if problem persists.

Keep us updated!

Appreciate your response Jakub27blue and I can confirm that information provided has been forwarded to our development team for further review.

If we will face any difficulties with reproduction or if there will be any additional details we may require, we will update the thread accordingly.

Should you happen to have any additional information about this or if you run into any other issues, feel free to get through to us at any time!

Hey guys!

robertito893 and Junior050206 - if you have a chance, have a look a few pages back in the same thread since you've made the post as there are some workarounds being shared, therefore have a look at them and if your problem persists, let us know!

liseik - welcome to forums and thanks for sharing this!

I do hope other players will also find your workaround useful .

If you ever encounter any issues or have any queries, feel free to get in touch at any time!

Hey @acidello, thanks for getting in touch and sending such insightful suggestions - it was a joy to read it all :).

I can now confirm that the information provided has been forwarded to our development team for further review.

Should you have any other suggestions/feedback to share, or if you require any assistance, feel free to get in touch with us at any time!

Hey @acidello, thanks for getting in touch and sending such insightful suggestions - it was a joy to read it all :).

I can now confirm that the information provided has been forwarded to our development team for further review.

Should you have any other suggestions/feedback to share, or if you require any assistance, feel free to get in touch with us at any time!

Hey @mauddib99, thanks for your response there and I am sorry to hear about what happened, as I fully appreciate how frustrating it must be after spending such a long time playing this.

If you do have cloud saves enabled, you can see whether it would be possible for you to recover it by following steps outlined in the following ...

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Hey @mauddib99, thanks for your response there and I am sorry to hear about what happened, as I fully appreciate how frustrating it must be after spending such a long time playing this.

If you do have cloud saves enabled, you can see whether it would be possible for you to recover it by following steps outlined in the following ...

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Originally Posted by LeCringe.
I tried it but it didn’t work either, i also already tried to reinstall the game but it also didnt work.

Thank you for the update there!

After having a closer look, I can see that this has been also brought up by other players experiencing the same problem, however our team did have difficulties with reproducing this, therefore so that we could pass the information along, could you also advise us what is the graphics card that you're using?

Hey WoT.Taraaf, thanks for reaching out and apologies about the delayed response from our team.

As it stands, I can confirm that this has now been forwarded to our development team for further review, therefore appreciate you for sharing this and should we have any additional information, we will update you accordingly.

Originally Posted by poiodru
i had the same problem and i did what you recommended but it still doesn't work how do i do?

it gives me an error that says:corrupted installation please verify files integrity or reinstall the game.

Hey poiodru, thanks for reaching out, welcome to forums and sorry to hear about this.

In addition to what Loud.Clearwater suggested, should problem remain after launching Ubisoft Connect with Administrator Rights as well as whitelisting the launcher within your anti-virus software settings, let us know and we will look into the matter further for you.

Keep us updated!

Hi again DemureDoll!

After thorough review, I wasn't able to identify any game-time for Splinter Cell Blacklist, therefore if you do still have the title, try playing it and once done, you can get through to us and we will have a look to see if you do meet the conditions to receive the reward. If you do, we will make sure it's added to your account.

Apologies if this may have not been the answer you anticipated and if you have any questions, let us know!

Hey KFC..Wi-Fi, thanks for reaching out and welcome to forums!

As it stands, Linux OS is not supported for Rainbow Six Siege therefore we wouldn't be able to make any recommendations on this, however the game is available on Stadia as well as GeForce Now (just as Jakub27blue suggested), therefore you can look it up to see if you'd be able to set it up to play through cloud based gaming service.

Apologies if this was not the outcome you may have anticipated and if you have any further questions, let us know!

Originally Posted by elizajohnson
I'm looking for some guys who run dual monitor setups for flight sims monitor. I just built a computer for a friend who is pilot and he uses dual monitors. I put a Radeon 9600 Pro card in the computer. it runs the game great with 1 monitor, but as soon as we put the ATC conversation on the second one, it gets really choppy. We can put the GPS and throttle on the second monitor and it is fine. It's only when the ATC is on it.

Hey elizajohnson, thanks for getting in touch and welcome to forums!

Please note that we'd appreciate if for any particular queries like yours, you would create a separate thread, as this one is in relation to slightl... Read more