Ubi-Karl

Originally Posted by Jakub27blue
Hi, sometimes the chat does not work in the game lobby after players have loaded but before the game starts. The problem has been around for three months.

Hey Jakub27blue, thanks for getting in touch and bringing this to our attention.

Just to be sure that we're on the same page - you're referring to chat (written) rather than voice-chat, am I correct? Also, based on the information you've provided, it won't be working in lobby however as soon as you're in the game, it will be there, is that correct?

If it is indeed, taking into consideration that issue only occurs occasionally, did you notice any consistencies that may help us... Read more

Originally Posted by dissingz
i deleted the game on accident. and i have this error code, ive played every situation 3 stars watched all tutorials ive restarted data base restored licenses reinstalled game so many times and it just wont work. ps4

Hey dissingz, thanks for getting in touch there and sorry to hear about this.

Just to double-check, are you also seeing 'Installation in progress' message? Also, do you happen to have physical or digital copy of the game?

If it happens to be physical copy, I would suggest the following workaround:

1. Uninstall the game
2. Disconnect console from the internet
3. Install game from disk
4. Once ... Read more

Hey kilkam06, thanks for getting in touch, welcome to forums and sorry about the problem you're experiencing.

So just to double-check, to ensure that we're on the same page - after you've completed your installation, your game now doesn't even load up? Do you receive any error messages at all?

Also, if possible, could you provide us with screenshot showing what is the window/page your game is stuck at?

Let us know and we will take it from there!

Hey KrAzEdKiLlA32, thanks for getting in touch and welcome to forums!

In order to find more information about game sharing, have a look at the following article, which will hopefully answer your query.

Should you have any further questions regarding this, let us know!

Originally Posted by LeCringe.
How do i start rainbow Six as a administrator? I cant start my shortcut as administrator because it says its only an „internet-shortcut“ and not one to an actual application. Can i setup in Uplay that my games start as administrator?

Hey LeCringe.!

You will need to locate game installation folder where you will find game application. Just simply right-click on it and select 'Run as Administrator' . In terms of setting it up so that it would always run as Administrator > right click application > select '... Read more

Originally Posted by not.tjs
1- I think it was in round 0-1 it was during a round
2- The first time it crashed I received it but the second time nothing appeared
3- I'm using DX

Appreciate your response there!

Taking into account that crash occurred whilst mid-game, may I also check the following:

1. Did you notice if crash occurred in the same map?
2. Did you notice if there was any particular action that may have led to your game crashing during multiple instances or was it completely random?
3. Did you have a chance to go through the troubleshooting steps suggested earlier, to see if issue persists afterwards?

Let us know! ... Read more

Hey bigsx4, thanks for reaching out!

At this moment in time, this isn't something that would be possible however just as Bruh_justfixmnk suggested, cross-play as well as cross-progression is something we're looking at implementing in 2022. For more details about this, have a look at the following article.

Should you have any further questions, let us know!

Originally Posted by DemureDoll
thank you so much i have the skin in my inventory

Appreciate your swift response and I'm glad to hear this .

Enjoy your game-time and should you have any queries in the future, feel free to reach out at any time! ... Read more

Hey meedle02, thanks for providing an update there and I'm glad you've managed to find out what is causing this to occur.

I do hope you reach the resolution there (would strongly recommend reaching out to Steam Support in case if you do struggle to find a workaround) and should there be anything we can help you with, feel free to reach out at any time!

Hey Toopliss, thanks for reaching out!

That's a very good question you have however I am afraid it's not the information we would have at this point in time.

3 years is quite extensive period and only time will tell what will happen, as there are so many factors involved in the decision making for such a query.

If you are committed and if you do see yourself as a long-term player, I would suggest to consider buying 1 Year Club Access instead and hopefully we will have more information at a later date, however again - it is entirely your own decision to make there .

Apologies if this was not a definite answer that you may have been expecting for and if you ... Read more

Originally Posted by MouseDeer.-.-
Thank you so much, I'm not going to blame anyone for things that changed becouse of covid, but if chat is only aviable form of contact please consider providing information of it's working hours, anyway thanks

No worries at all there!

The case creation option will be available depending on what is the meta-data you select for your contact, however it's something that has been brought up to our team already and will be reviewed. In relation to chat option - it will be there regardless of the meta-data, however due to it not being a 24/7 service, some players may run into the difficulty of creating a ticket or getting through to us if it's... Read more

Hey KaylaFox117, thanks for getting in touch and sorry about the issue you've been having to deal with, as I fully appreciate how difficult it can be to enjoy the gameplay when you're unable to use some of the in-game functionalities.

Just to check, did you possibly try deleting your GameSettings.ini file? By default, this file can be found in Documents\My Games\ Siege > ID. By deleting the document, it will remove any pre-settings saved for the game and it will be switched back to default, which you will be able to change again in your in-game settings.

Let us know!

Hey DemureDoll, thanks for reaching out!

I have reviewed your account and have now added the reward accordingly, so when you have a chance, try logging in the game and let us know if you're able to find it .

Originally Posted by KingsRow

It's from upc.exe and it said "The procedure entry point cef_is_cert_status_minor_error could not be located in the dynamic link libcef.dll"

Hey KingsRow, thanks for getting in touch, welcome to forums and sorry to hear about the issue you ran into.

In order to try and resolve this, I would recommend you to ... Read more

Originally Posted by Jakub27blue
So it remains to cancel the subscription and consider purchasing on the Google Stadia platform.
Thank you for your help anyway, but the customer service leaves a lot to be desired.

I am sorry that we're unable to offer you immediate resolution however rest assured, our team will continue to tackle the matter until it's addressed.

Should you happen to run into any other issues or have any particular queries, you're more than welcome to get through to us at any time.

Hey MouseDeer.-.-, thanks for reaching out and sorry to hear that you've been having to deal with this for extended period of time - I can assure you that we do care about fixes and we're always aiming to reach resolution for every individual contact.

I have created a case for you under your account, therefore in order to access it, go to our support website, login to your account, go to 'My cases' and you should be able to locate ticket 15111942. Once located, can you provide description of the issue as well as what steps have been already completed and send us your ... Read more

Originally Posted by SHIFTFACED125
I see the latest Y6S2.2 patch just released. I still continue to have this same issue and been playing through, but is there a plan to have this issue fixed? It happens every time a new season is started

Hey there, thanks for the update and apologies about the delayed response from our team.

I have reviewed your account and can see that you have created ticket in the past regarding this specific issue, therefore I have now re-opened it for you, so when you have a chance, visit our ... Read more

Hey TriangleKitKat, apologies about the delayed response from our team.

This particular matter has been resolved and you should no longer receive duplicates if you do not have any particular operator.

Apologies about the inconvenience this may have caused and if you have any further queries, let us know.

Appreciate your swift response there @xRevo94 and I can confirm that this has now been forwarded to our development team who will have a closer look at this.

Our apologies about the inconvenience this may cause and if you have any further questions or if you run into any other problems, let us know!

Appreciate your swift response there @xRevo94 and I can confirm that this has now been forwarded to our development team who will have a closer look at this.

Our apologies about the inconvenience this may cause and if you have any further questions or if you run into any other problems, let us know!