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Ubi-Karl

Ubi-Karl



01 Aug

[Crash/Freeze]Game crash

Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey not.tjs, thanks for getting in touch and sorry to hear about this, as I fully appreciate how frustrating this can be.

So that we could look into the matter further for you, could you possibly advise us the following:

1. At what point did/does your game crash? Is it on launch or is it whilst playing?
2. Did you receive any error messages after crash occurred?
3. Are you using DX or Vulkan API?

In the meantime, if you haven't already, I'd strongly recommend to go through steps outlined in the following article, and see if problem persists.

Keep us updated!

Have the statistics in the game completely disappeared?

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @chto3ahax, thanks for reaching out!

It looks like the issue is set to be resolved with one of the upcoming patches/updates (doesn't necessarily mean it will be the next one), however more details will be available at a closer time.

Our apologies about the inconvenience this has caused so far and if you have any further queries, let us know!

Have the statistics in the game completely disappeared?

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @chto3ahax, thanks for reaching out!

It looks like the issue is set to be resolved with one of the upcoming patches/updates (doesn't necessarily mean it will be the next one), however more details will be available at a closer time.

Our apologies about the inconvenience this has caused so far and if you have any further queries, let us know!

Missing tires from my vanity items

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @xrevo94, thanks for your response as well as screenshots provided!

Just to double-check, did you possibly attempt to re-do the race, to see whether reward is applied to you?

Missing tires from my vanity items

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @xrevo94, thanks for your response as well as screenshots provided!

Just to double-check, did you possibly attempt to re-do the race, to see whether reward is applied to you?

[Performance]Why doesn't V-sync boost FPS like before in multiplayer on base PS4 only?

Comment
    Ubi-Karl on Support Forums - Thread - Direct
Originally Posted by DoffyBR
But the point here is that last season, the multiplayer on any base PS4 ran between 70 to 80 frames per second, I even have some screenshots to prove it, the whole siege community would appreciate it if it came back, you can ask any console player , this frame gain is a help against PS5 players that have frame advantage, and it seems silly to talk about but it's an advantage that pro players can prove, the higher fps is an advantage in shooting and gameplay as well. Please you guys should keep this fps rate.
Hey DoffyBR, thanks for your response there!

The game is intended to run on 60 FPS on PS4 consoles whilst next-gen will have it higher, t... Read more

[Peripherals]Dualshock 4 Button Mapping on Rainbow Six: Siege

Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey Moxey9595, thanks for reaching out, welcome to forums and apologies about the delayed response from our team.

In relation to your request - I am afraid that at this point in time, you would not be able to manually configure your controller layout if you are playing on PC. More information can be found here.

Nevertheless, I do understand that you'd like it to be adjustable and therefore accordingly, I will make sure that your feedback gets passed over to our team on-board.

Should you have any further queries, let us know!

Audio bugs experienced in game? | POST HERE! (Updated March 2021)

Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey itsjustthecover, thanks for getting in touch, welcome to forums and sorry about the issue you've been dealing with.

As it stands, I can confirm that this has been brought up by a number of players and since then, has been forwarded to our development team who are investigating the matter further.

Our apologies about the inconvenience this is currently causing, as I fully appreciate the frustration this may bring and thank you for bearing with us for the time being.

As soon as we will have further information, details will be posted here, in our official forums, so keep an eye!

[Bug/Glitch]Shield's bugged vaulting animations

Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey Felix._, thanks for reaching out and bringing this to our attention.

As it stands, I can confirm that we have received similar reports and information has been passed along to our development team who will look into the matter further.

Our apologies about the inconvenience and as soon as we will have further updates, details will be posted in our official forums, so keep an eye!

[Performance]Constantly Need to Reinstall Vulkan

Comment
    Ubi-Karl on Support Forums - Thread - Direct
Originally Posted by geostigma_
Unfortunately, I've never had this sort of technical issue fixed this way so I'll just wait for a couple of updates and play something else in the meantime.

Not that I'm saying that they're not going to do anything with it, just that whenever it comes to submitting dxdiag or following some premade technical troubleshooters, it only turns out to be a waste of time. Thanks anyway.
Hey geostigma_, thanks for the update and apologies about the delayed response.

Should you ever change your mind and if you are happy to look at the resolution steps, please send us the requested documents and we will be able to proceed.

Until ... Read more

[Ubisoft Connect]Ghost Recon future soldier G36 weapon skin not unlocking

Comment
    Ubi-Karl on Support Forums - Thread - Direct
Originally Posted by swatspy
Wow. Thx you very much! Working fine too and skins applied of my weapons operator R6. :P
Appreciate your swift update and I'm glad to hear this .

Enjoy your game-time and if you do ever require any assistance in the future, feel free to reach out at any time!

[Ubisoft Connect]Ghost Recon future soldier G36 weapon skin not unlocking

Comment
    Ubi-Karl on Support Forums - Thread - Direct
Originally Posted by swatspy
Me too. The skins Future Soldier and also SC Blacklist not unlocked for my account. I have already completed single player campaign both (GR Future Soldier and S.Cell Blacklist). Thx you for any help.

Swatspy.
Hey swatspy, thanks for reaching out!

I have reviewed your account and can see that you're eligible, therefore both rewards have now been added to your account, so when you have a chance, try logging in to the game and let us know if you received them .

[Ubisoft Connect]Rainbow Six Siege on GeForce Now

Comment
    Ubi-Karl on Support Forums - Thread - Direct
Originally Posted by Jakub27blue
No, it doesn't work. I got such advice before. The Install not Play button is displayed. There is no workaround for this problem.
Hey Jakub27blue, thanks for the update and sorry to hear that the workaround didn't help. As a last resort, I'd recommend to try installing it through Ubisoft Connect (purely for testing purposes), to see if it allows you to play it.

If not however, do mind that this issue is something that has been brought up by a number of players and our team is looking int... Read more

[Crash/Freeze]After latest patch from 25th of July 2021, the game crashes whole PC with a Ryzen CPU

Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey hellschatt, thanks for getting in touch and sharing this with us as it's quite an interesting find you have there.

After having a closer look, I can see that similar instances have been brought up in the past however our team managed to address those, therefore taking into account that you've already provided your system files in the ticket you've created, I have re-opened it and our regional team will have a closer look at the situation.

Please note that we sincerely appreciate your communication regarding this and if you do happen to have any queries in the meantime, let us know!

[Gameplay]Leaving ban.

Comment
    Ubi-Karl on Support Forums - Thread - Direct
Originally Posted by WIZARDpc123
But does it reset?
Hey WIZARDpc123!

If you have multiple instances during which you've left the game before it was concluded, the timer for suspension duration will only increase going forward and there is no reset, I'm afraid.

Should you have any further queries, let us know!

[Issue Not Listed]Will the game still be supported for another 3 years? I'd like to buy Club Access.

Comment
    Ubi-Karl on Forums - Thread - Direct
Hey Toopliss, thanks for reaching out!

That's a very good question you have however I am afraid it's not the information we would have at this point in time.

3 years is quite extensive period and only time will tell what will happen, as there are so many factors involved in the decision making for such a query.

If you are committed and if you do see yourself as a long-term player, I would suggest to consider buying 1 Year Club Access instead and hopefully we will have more information at a later date, however again - it is entirely your own decision to make there .

Apologies if this was not a definite answer that you may have been expecting for and if you ... Read more

26 Jul

AC3 multiplayer connectivity issues

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey everyone, thanks for getting in touch and apologies for not being able to get back to you earlier on this.

Just as quoted by PLeXuZ0ID, I can confirm that this is something that has been forwarded to our development team, due to a number of contacts received regarding the issue, and we're currently waiting for further update.

Appreciate you for bearing with us for the time being and if you have any further questions regarding the matter, let us know.

AC3 multiplayer connectivity issues

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey everyone, thanks for getting in touch and apologies for not being able to get back to you earlier on this.

Just as quoted by PLeXuZ0ID, I can confirm that this is something that has been forwarded to our development team, due to a number of contacts received regarding the issue, and we're currently waiting for further update.

Appreciate you for bearing with us for the time being and if you have any further questions regarding the matter, let us know.

Any plans for Cross-Progression on AC Origins

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @vyressi, thanks for reaching out!

As it stands, cross-progression is something we're exploring when it comes to our new releases and certain on-going titles, however in regards to Assassin's Creed Origins, it's something we currently do not have information on and whether it will be considered to be included, however regardless, I do understand that it's a feature you'd like to have included in the game, therefore I will ensure that your feedback gets passed to our game team accordingly.

Apologies if this may have not been the outcome you anticipated and if ...

Read more

Any plans for Cross-Progression on AC Origins

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @vyressi, thanks for reaching out!

As it stands, cross-progression is something we're exploring when it comes to our new releases and certain on-going titles, however in regards to Assassin's Creed Origins, it's something we currently do not have information on and whether it will be considered to be included, however regardless, I do understand that it's a feature you'd like to have included in the game, therefore I will ensure that your feedback gets passed to our game team accordingly.

Apologies if this may have not been the outcome you anticipated and if ...

Read more