Ubi-Karl

Originally Posted by InSpec.
@Ubi-Karl, again progress not registering. Managed to complete some challenges, but now 0 progress.

Hey InSpec., thanks for bringing this up.

Server-side everything appears to be working as intended.

Could you advise which particular challenges you're having difficulties with?

Originally Posted by Lysvander
Thanks for the information.

My post was just an actual status, but right now it updated itself, and it's registering again.
Appreciate it that you keep us informed.

Appreciate your swift response and glad to hear this .

Enjoy your game-time and should you have any queries in the future, do not hesitate and reach out at any time!

Originally Posted by ibuildcastles
Well it looks like it got fixed

Originally Posted by InSpec.
The funny thing that some previous progress was added, but still not tracking progress Or maybe it will be updated a bit later.

Upd: Yep, progress was updated with 2-3 minutes delay....

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Originally Posted by Light_the_guy
What if my disc is from Europe but my account is from America when I reinstall it digitally will I lose my ops renown etc...

Hey Light_the_guy, thanks for reaching out and welcome to forums!

If you have a physical copy of the game for one region and your PlayStation account is for another one - you will be able to install and play the game however when it comes down to purchasing any additional content through digital PlayStation store, due to region for your PlayStation account being different, you will not be able to receive your purchased content, I'm afraid.

In terms of your in-game content such as renown or content you r... Read more

Hey Alphasquard, thanks for reaching out and sorry to hear about the crash issue you've been experiencing.

First and foremost, so that we could look into the matter further, can I ask you to advise us the following:

1. Do you use Vulkan or DX API?
2. Do you receive any error message when game crashes?
3. Did you notice any consistencies in-game that leads to game crash, such as any actions in-game, for example?

In the meantime, if you haven't already, try completing steps outlined in the following article, starting of by verifying your game files first, and see if issue persists.

In relation to 'Pause' possibility, I appreciate where you're coming from and will forward your feedback to our team accordingly. ...

Originally Posted by Lysolwyd
how to do i get to my connect library??

Hey Lysolwyd, thanks for your response there.

Just to double-check - are you able to access the Test Server now?

Also, are you asking how to link your Test Server from Steam's library to Ubisoft Connect library? If so, you should have it available on your Ubisoft Connect library too.

Let us know!

Originally Posted by Quatro.DXR
The test servers are not in my library. Could someone help me with that?

Hey Quatro.DXR!

I have added Test Server to your library so you should be able to access it now.

Originally Posted by TVPAce4017
I just realized I have the test server in my Uplay or Ubi connect library, but not the specif...

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Hey Uncreativ., thanks for reaching out!

As it stands, Test Server is not live yet therefore you won't be able to access it just yet.

For any information regarding it, please see the TS reddit.

Should you experience the issue when server is live, let us know and we will add it to your account .

Originally Posted by Alphasquard
My game will see random crashes before the drone phase.
AND I AM A RANKED PLAYER AND I GOT BANNED FOR THIS 2 TIMES.

Hey Alphasquard,

In order for us to look into the matter further, could you clarify the following:

1. Are you using Vulkan or DX API?
2. Do you happen to receive any error message when crash occurs?

In the meantime, if you haven't already, try completing steps outlined in the following ... Read more

Hey Warden_Of_All, thanks for reaching out, welcome to forums and apologies about the delayed response from our team.

As far as the issue goes, in order to ensure that there are no limitations preventing you from having good connection to game servers, give the following steps a go and see if issue persists.

Keep us updated and should you have any questions in the meantime, let us know!

Originally Posted by M3THDOG
I am having the exact same issue,i have noticed that it always crashes if I have the leaderboard open after the 3rd round, and sometimes when going back to the main menu.

Drivers are up to date, and i've tried Verifying my game files. I use vulkan version, as I have unplayable framerate with DX version.

My specs are:
CPU: Ryzen 5 3600X
GPU: GTX1060 (6GB)
16GB RAM

Hey M3THDOG, thanks for reaching out!

Just to check, is it just the crash issue you're having or is there something else?

Additionally, are there any error messages you receive as crash occurs? Also, have you had a chance to go through al... Read more

Originally Posted by weu0es
All that is connected to my PC via bluetooth is the mouse, the external keyboard and the headset. Nothing else is connected via bluetooth, nor wire. As i live in a house, and not an apartement, my neighbours are too far away to connect their potential Xbox controller to my PC. And there has never been any Xbox in this house, ever. Hope this answered your question. Thanks anyways.

Hey weu0es, welcome to forums and thanks for your response there .

As it stands, I can confirm that this particular issue has bee... Read more

Hey High5_BigBoss, thanks for reaching out and I am sorry to hear about what happened.

The information that you've been already provided on the matter is correct and I am afraid that we're unable to assist with seasonal charms for older seasons, unless it's the previous one that you're referring to.

I do appreciate that this may not be the desirable outcome and will ensure your feedback gets passed to our game team accordingly, however this is as much as we're able to do at this moment in time.

Should you have any further questions, let us know.

Hey FLDusk, thanks for reaching out and welcome to forums!

Just to double-check - what is the same issue you're having?

Are you being disconnected by BattlEye with 'due to inactivity' message or are you experiencing crash just as NE0X-I is?

Let us know and we will take it from there.

Hey j-Konstatine, thanks for getting in touch and welcome to forums!

I am afraid that our team can currently only provide support in English language in these forums, therefore if you are able to translate your query, we will be more than happy to help.

Alternatively, if you prefer to contact us in your native language instead, can you visit our support website and submit a support ticket, where a membe... Read more

Originally Posted by MistaCroissant
My store country is the United Kingdom

Hey MistaCroissant, thanks for your response there

As of right now, I can confirm that this issue has been already brought up to our development team who are looking into the matter further. We do not have any updates just yet, as investigation is on-going, however as soon as we have any further details, information will be posted here, in our official forums, so keep an eye!

Originally Posted by skywarpgreer
...

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Hey Dxpressd.SBU, thanks for reaching out!

A rank reset can occur when too many high MMR rollbacks are being issued.

I can confirm that this is working as intended and you can find more information about this in the following article.

Should you have any further questions, let us know!

Hey Volly-, thanks for reaching out and I am sorry to hear about what happened.

Based on the time of your contact, I've had a closer look at our server status and can see that there has been a temporarily Ubisoft Services degradation, which may have led to this happening, however this has been resolved since and servers are working as intended.

I am afraid that when it comes to temporary suspension, our Support team are unable to overturn these as it's being issued by the server-side, however I do appreciate the inconvenience this can cause and accordingly, will forward the feedback over to our development team.

Apologies if this was not the outcome you may have anticipated and if you have any further questions, let us know.

Hey milkamanu, thanks for reaching out and welcome to forums!

I am afraid that when it comes down to your username, if the one you wish to use is found to be offensive, you will only be able to choose between the ones that are available to use.

Apologies if this may not be the outcome you anticipated and if you have any further questions, let us know!

Hey guys!

Thanks for getting in touch and sorry to hear about the issue you've been having.

We've had a temporary degradation around the time of your contact for Ubisoft Connect Services, which may result in your progress for challenges being delayed and may not necessarily trigger as soon as you meet the requirements, however this has been resolved since and it should be working as intended.

Nevertheless, if you continue to experience this, give the troubleshooting steps suggested by Ubi-Wan a go and see if problem persists.

Additionally, you can also try logging in directly to Ubisoft Connect website and ... Read more