devtrackers.gg → Ubi-Karl
Ubi-Karl

Ubi-Karl



23 May

[Connectivity/Multiplayer]Toxicity

Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey vexziee., thanks for reaching out and welcome to forums!

As it stands, I am afraid that player reporting via forums is against our rules, however if you would like to get in touch with us directly and forward the details of the report, you are more than welc... Read more

[Missing Content]The procedure entry point vkEnumeratePhysicalDeviceGroups could not be located in the

Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey pekicc, thanks for reaching out, welcome to forums and sorry to hear about the issue you ran into.

First and foremost, can I just double-check whether your graphics card is suppoted under Vulkan?

• AMD Radeon HD 77XX series or better.
• Intel Gen9 (IX-6XXX, Intel HD Graphic 5XX) or better.
• Nvidia GTX 6 series or better

Secondly, ensure that your graphics drivers are fully up to date. For more info on how to do it, click here.

Should issue persist regardless however, you can also try launching the game with DX API as an alternative, so let us know whether that works for you.

Keep us updated!

[Bug/Glitch]All HUD option being turned off but Teammates name still remain visible

Comment
    Ubi-Karl on Support Forums - Thread - Direct
Originally Posted by JackForTheFun
I am looking forward with your team progress, i hope the outcome won't disappoint me
Thanks for your response JackForTheFun.

As soon as there will be further information available, details will be posted here, in our official forums, so keep an eye.

Apologies if this has been taking longer than anticipated and appreciate you for bearing with us in the meantime.

[Connectivity/Multiplayer]error code 0-0X00100608/ cant play multiplayer

Comment
    Ubi-Karl on Support Forums - Thread - Direct
Originally Posted by Firefyter8
I tried it from another profile on ps4, and it gave me the same exact thing as it has been for my main account. It shows all the situations are available for me except the last one, which is the online one. I had recently downloaded it to play it once again, and it's been doing this for 4 days straight. It even says my application won't run sometimes when trying to start my disc up
Hey Firefyter8, thanks for reaching out and welcome to forums!

Installation in progress message is something that is to be expected and is a standard practice when you're in process of completing the installation.

Once your content is fully installed, ... Read more

17 May

[Connectivity/Multiplayer]DDOS Protection?

Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey lightningcat22, thanks for reaching out and I am sorry to hear about the recent experience you've had.

First and foremost, if you do have details of the game(s) you've mentioned where you've been DDoSed, or if you ever encounter suspicious activity in the future again, can you get back to us by providing the following details:

1. When did this happen (exact time if possible)
2. Name of the player responsible for the DDoS
3. Any video link is useful

Please do mind that player reporting via forums is against our rules therefore for such contacts, we'd like to ask you to get through to us via one of the channels below:

1. ... Read more

15 May

[Connectivity/Multiplayer]Lag on EU west and east servers

Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey lashed1, thanks for reaching out and apologies about the delayed response.

I found your thread in 'General Discussion' and moved it over to 'Player Support' section instead.

Can I just double-check if problem persists to you? Reason I'm asking is because we did seem to have some server issues around the time of your contact however this has been resolved and servers are now working as intended.

Nevertheless, should problem still be there, I would recommend to try completing steps outlined in the following article, which will allow you to establish better connection to Rainbow 6 Siege servers, and see whether you see any improvement.... Read more

12 May

[Missing Content]Missing Weapon Skins

Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey Dutchman.exe, thanks for reaching out and sorry to hear about the issue you ran into there.

First and foremost - I have moved your thread from 'General Discussion' over to 'Player Support'.

In regards to the issue - could you advise us on which platform did you purchase the content and it is missing for you?

If it happens to be on PlayStation console, try setting your account as Primary and make sure you Restore you Licenses.

Let us know and we will get back to you as soon as possible!

[Ubisoft Store]Bought game yesterday, not showing up in my account, money has been taken

Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey Netzone2015, welcome to forums and I am sorry to hear about the issue you ran into.

I've had a closer look at your account and it all appears to be fine, however should your content remain missing, get in touch with us via one of the following channels, as this will involve discussing account related details which we can only disclose to the owner of the account, and we will get back to you as soon as possible!

1. Support website
2. ... Read more

[Bug/Glitch]Money problems

Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey cbogdand, welcome to forums and thanks for bringing this to our attention.

Just to double-check - did you possibly set something to be purchased in your warehouse and maybe forgot about it? Also, in relation to the amounts that go missing - is always the same or does it differ?

Additionally, if you're certain that this is an issue within the game and you haven't possibly overlooked anything - is there any possibility you could provide us with video footage of this?

Let us know and we will take it from there!

[Missing Content]I bought Year 1 season DLC but I don't have access to it

Comment
    Ubi-Karl on Support Forums - Thread - Direct
Originally Posted by gierszon
I logged in in the morning and DLC was active. Issue is resolved
Thanks for the update gierszon and I'm glad to hear that .

Enjoy your game-time and should you have any queries in the future, do not hesitate and reach out at any time!

[Connectivity/Multiplayer]NORTH UAE Searvers having issues

Comment
    Ubi-Karl on Support Forums - Thread - Direct
Originally Posted by MaNiiC-
Many players are experiencing higher ping in-game than stated in the pre-game menu. What I have found is that people that use Mobily and Zain as their ISP experience this issue, while people who use STC as their ISP get a low ping. I live in Saudi, with Mobily as my ISP, and I don't use any VPN on my network.
Hey MaNiiC-!

Thanks for reaching out to us.

I can see that you've created a seperate ... Read more

Sound glitched

Comment
    Ubi-Karl on Forums - Thread - Direct
Hey divineshyne, thanks for reaching out and apologies about the delayed response from our team.

I've found your thread in 'General Discussion' and moved it over to 'Player Support' section instead.

First and foremost - in relation to the audio loss issue which is then followed by the crash - I can confirm that we have received a number of contacts about this particular problem and our development team has been working on the matter since, however we do not have any updates just yet, I'm afraid.

As soon as we do however, details will be posted here, in our official forums, so keep an eye.

In relation to the DDoS instances, if you do have details of the game(s) you've mentioned, or if you ever encounter suspicious activity in the future again, can you get back to us by providing the following details:

1. When did this happen (exact time if possible)
2. Name of the player responsible for the DDoS
3. Any video link i... Read more

[Bug/Glitch]PC Text Chat Issues

Comment
    Ubi-Karl on Support Forums - Thread - Direct
Originally Posted by unexactriot299
I'm having the same team chat problem that I can use only "all"
Hey unexactriot299, thanks for reaching out, welcome to forums and sorry to hear about the issue you ran into.

Was this something temporarily or are you still experiencing this?

If problem persists, any chance you could provide us with video footage or image showing it?

Let us know!

11 May

[Bug/Glitch]Uniform reset issue

Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey Mandalorian Guy, thanks for reaching out and I am sorry to hear about the issue you've been dealing with, as I fully appreciate how frustrating this can.

As it stands, I can confirm that we did indeed receive a number of players contacting about this specific problem however our development team are having difficulties with reproducing this on our side, therefore if you do happen to be aware of any particular steps/actions you can take that leads to your loadouts being reset, let us know and we will ensure this information gets passed along for further review.

In the meantime, we do apologise about the inconvenience and as soon as we will have any further information, details will be posted here, in our official forums, so keep an eye.

[Accessibility]Why can't I play Anno 1800 offline?

Comment
    Ubi-Karl on Support Forums - Thread - Direct
Originally Posted by Thorntongue
It doesn't work if you don't own the game. I only have a subscription Ubi$oft Connect, none of the games I have in my library can be played in offline mode...
Hey Thorntongue!

OP case is a little different from yours however if you are referring to Ubisoft+ subscription, then yes, I can confirm that it does indeed require online connection, otherwise you will not be able to play, I'm afraid.

Should you have any questions, let us know!

[Connectivity/Multiplayer]MENA servers feedback.

Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey MaNiiC-, thanks for reaching out and bringing this to our attention.

As it stands, I can confirm that the ping issue in MENA servers has in fact been already reported and our development team is looking into it further.

We appreciate you for providing us with these details and apologise about the inconvenience this may be causing.

As soon as we will have any further updates, details will be posted here, in our official forums, so keep an eye and thank you for bearing with us in the meantime.

accounts and operators

Comment
    Ubi-Karl on Forums - Thread - Direct
Hey z10TheLetterAyy, thanks for reaching out and apologies about the delayed response.

I can confirm that just as xcel30 suggested, if you do decide to play on PC, your progress will not carry over and you will need to purchase game copy for PC in order to be able to play.

Apologies if this may not be the outcome you have anticipated and should you have any further questions, let us know!

[Bug/Glitch]mmr gain is low

Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey sled-kun, thanks for reaching out and apologies about the delayed response from our team.

I have found your thread in 'General Discussion' and moved it over to 'Player Support' section instead.

As it stands, I can confirm that we have received a number of players contacting regarding this particular issue and it is currently under review by our development team.

As of right now, we do not have any updates just yet, however as soon as we do, details will be posted here, in our official forums, so keep an eye.

Apologies about the inconvenience this is causing and thank you for bearing with us in the meantime.

[Connectivity/Multiplayer]I can't play

Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey YOUNOTSTONK, thanks for reaching out, welcome to forums and sorry to hear about the issue you ran into there.

I've had a look at our server status and was unable to identify any degradation or outage around the time of your contact and servers have been working as intended, therefore can I just double-check what is the exact error message you receive?

In the meantime, if you haven't already, give the following steps a go and see whether that helps.

Keep us updated!

[Crash/Freeze]Game keeps freezing

Comment
    Ubi-Karl on Support Forums - Thread - Direct
Originally Posted by finacoles2
Somethings on the screen like the characters move normaly but everything else just freezes and i can move the camera but can't do anything​ else ​ I have like 70 hours in the game and it never did this​ But after the dockland update it keeps freezing with no solution but to close it with the task manager I'm playing with mods​. Issue has been solved.
Hey finacoles2, thanks for your response there!

I believe you wanted to quote your own message there and I can see that you've stated issue has been resolved, therefore I will take it that this does no longer persist for you.

If it is the case indeed, I'm glad to hear that and I do h... Read more