Ubi-Karl

Hey BAI, thanks for reaching out, welcome to forums and sorry about the issue you ran into there.

We will be more than happy to help you to recover your account, however I am afraid it's not something we're able to do through forums, as it will involve discussing account related details, therefore so that we could proceed, reach out to us via one of the following channels (based on your personal preference) and we will take it from there:

1. Support website
2. ... Read more

Hey King3421, thanks for reaching out!

I had a closer look at your account and have now added 2 skins to your account:

1. Ghost Recon® Weapon Skin
2. Splinter Cell® Weapon Skin

Hope this helps and should you have any further queries, let us know!

Hey procyberbully, thanks for reaching out and sorry to hear about the issue you ran into there.

Test Server for Rainbow 6 Siege is live and you should be able to access it, therefore can I just double-check whether you're attempting to launch it via Ubisoft Connect or Steam launcher? Depending which one you've used, I would try launching it from the other platform and see whether it works.

Should issue persist however, let us know and we will get back to you as soon as possible!

Originally Posted by UniversalCQC
Hi, I'm wondering whether you fixed the problem so far?
I got the same error as you do, and I still have it today.
Tried everything on the internet and nothing works.
The game worked just fine few weeks ago, but all in a sudden, there's one day when I came home from work, the game wouldn't let me connect.
However for some reason, there's one day (about a week ago) that I can play the game, but after that, it just came back to the same error.
Please let me know if you found anything that helps.

Hey UniversalCQC, thanks for reaching out!

Just to double-check as I was not entirely sure - are you connecting to the gam... Read more

Originally Posted by caubethanthien_
Hello Ubi-Milky
I did purchased Ghost Recon Future Soldier recently to unlock the reward for Ash's gun - G36C in R6S but unfortunately I still not getting anything as those pictures below illustrate. Therefore please check my account and add the reward to my R6S load out as it should be. I would be very appreciated.

https://postimg.cc/MM3nTyYf

...

Read more

Originally Posted by TriangleKitKat
We did it, boys! We are about to reach a new season and fix hasn't been deployed yet. Will we reach a year? Let's go!

Hey TriangleKitKat, thanks for getting in touch.

I've double-checked it however I am afraid we do not have any updates on the matter just yet.

I can confirm that your details been forwarded accordingly and once again - sorry if this has been taking longer than initially expected.

Appreciate you for bearing with us in the meantime and if you have any further questions, let us know.

Originally Posted by LilXander2003
I just tried opening it a bunch of times and kept getting the same message but I just closed the app and did something else for about 30 minutes and came back and everything was fixed. Not sure if that will work every time but worth a shot

Hey LilXander2003, welcome to forums and thanks for sharing this with us!

As mentioned previously, game needs to complete installation despite being able to access it therefore as soon as it's completed, you will be able to access the rest of the features .

... Read more

Hey T_The-Outsider, thanks for the update there and sorry to hear about the issue you've been having.

So just to clarify - it's only something that occurs for the first game and then is gone afterwards, is that right? If so, did you have a chance to lookup your in-game settings (during first game) to see what is it set as and whether it's automatically changed or whether it's still 'Push to Talk'?

In the meantime, if you haven't already, try verifying your game files and see whether problem reoccurs.

Keep us updated!

Hey GX.Bibo, thanks for the update there and sorry to hear that issue persists after extensive troubleshooting.

So that we could proceed with it further, we will need you to provide us with your up to date system files (MsInfo and DxDiag), therefore I have now re-opened your case and when you have a chance, please submit these following steps outlined in this article.

Once done, let us know and we will then take it from there.

Should you have any questions in the meantime, let us know!

Originally Posted by Nnath95
I can confirm that even tho the ps4 version work fine with R1 and R2 swap. The PS5 version of Siege doesn't always work. i said always since it doesn't shoot if you have no gadget or it just happen to stop registering the input command and it really frustrating since everything time im in a 1v1 situation i can't shoot, just stare at enemy while they dome me down.

Hey Nnath95, welcome to forums and sorry to hear about the issue you've been experiencing.

Just to double-check, follow previously mentioned workarounds, have you tried disabling adaptive triggers feedback in in-game options?

No worries at all, any time!

Hey lyu_grunge69, thanks for reaching out and providing an insightful information on the matter.

As it stands, you will be automatically directed to the server that has the best possible connection for you and in certain instances it can result in being placed on a different server. If however you are experiencing connectivity issues whilst connecting to a particular one then there might possibly be an issue somewhere.

So just to make sure if I understand this correctly - in certain instances, you will be attempting to connect to the game however if you end up being placed on let's say any other server than East Japan, you will end up receiving error 3-0x00050001, is that right?

Additionally, have you had a chance to go through steps mentioned by Ubi-Wan?

Let us know!

Hey CrazyS90, thanks for the update there and I'm glad to hear that you've managed to get this resolved .

Hope you enjoy your game-time and should you have any queries in the future, do not hesitate and get in touch at any time!

Thanks for your response there lightningcat22 and I'm sorry to hear you wish to move on.

We'd be more than happy to look into the matter further as I am fairly positive there are things you can do in order to prevent this from happening, for example if you were to be in a position to change your IP, ISP should be able to assist you with it.

If you do end up changing your mind and would like to see what can be done, I'd like to ask you to advise us the following:

1. When DDoS happens, what is the error message you receive as you attempt to reconnect?
2. Does issue only affect connection to Rainbow 6 Siege servers at the time or are you completely unable to access internet at the time?

In the meantime, I can assure you that our development team is looking at ways to tackle this issue and as soon as we will have any further information, details will be posted here, in our official forums, so keep an eye.

Hey Frozenkiredith, thanks for reaching out and welcome to forums!

If you have a physical copy of the game and as you put in the disc into the console, it does not trigger the game or if it doesn't allow it to launch, this will indicate that there's most certainly an issue with the disc.

In this particular instance, I would recommend to see whether you can possibly clean it to make it operational. If not, I am afraid that you may have to get a replacement or consider buying digital copy to be able to access the game again.

Should you have any further questions, let us know!

Hey PluralHorse55, thanks for your response and provided video footage - it perfectly illustrates what you're referring to there.

As a follow up to previous Ubi-Raziel's request, would it be possible for you to provide us with your specs?

Additionally, may I also double-check the following:

1. I can see you've stated that issue occurs when you're looking at a certain direction - could you advise us if this happens in every single game you play? Also, is it possibly the case where the game works fine for some time however eventually it leads to these graphic distortions?
2. Are you using Vulkan or DX API? Depending on the one you use, have you tried playing with another one to see if issue persists?
3. Have you tried tweaking your video settings in-game to lower ones, just to see if that makes any difference?

Let us know and we will take it from there!

Hey RayyMe038, thanks for reaching out and welcome to forums!

If you already own Ubisoft Connect version of the game and decide to buy other version of it on Epic Games Store, there is a possibility you may run into compatibility issues, which will result in certain content not being visible. For more information about this, have a look at the following article.

As far as progression goes, it ls linked to your account so you should be fine to proceed from where you've left.

Should you have any further questions, let us know!

Hey Legend.killer, thanks for reaching out!

I can see you've posted the same issue in another thread, to which I have replied a moment ago, the... Read more

Originally Posted by Legend.killer
i got problem that i can't move the camera when i move my mouse up or down or right or left but the other games my mouse working good like fortnite and valorant it's working

Hey Legend.killer, thanks for reaching out and I am sorry to hear about the issue you ran into.

This sounds to be related to an issue where players have controller layout on PC (can check it in your in-game settings), despite not having one connected, however should this not be the case - let us know!

If this is the case indeed however, please note that this issue has been already forwarded to our development team who are looking into the matter further. Fo... Read more

Hey Ticemen,

Thank you for reaching out to us and welcome to forums!

I am afraid that our team can currently only provide support in English language in these forums, therefore if you are able to translate your query, we will be more than happy to help.

Alternatively, if you prefer to contact us in your native language, you can either reach out to us via French forums or visit our ... Read more