Ubi-Karl

Hey Rolandkaa123, thanks for reaching out and apologies about the delayed response.

I've found your thread in 'General Discussion' and moved it over to 'Player Support' section instead.

If you do continue to experience connectivity issues, could you advise us the following:

1. What platform do you play on?
2. What is the issue you're having?
3. If you do receive any error message as you attempt to connect, let us know what it is.

Once we have the following, we will take a look and get back to you as soon as possible!

Originally Posted by salinda1971
can i play offline and save my game to my pc instead of cloud? i am addicted to this game so can't go without

Hey salinda1971, thanks for reaching out!

In response to your query - yes, you certainly can!

To do so, all you need is do as follows:

1. Start the Ubisoft Connect Desktop App.
2. Set Ubisoft Connect into offline mode, which will then be followed by a restart.
3. Start Anno 1800 from your games library.

Should you run into any difficulties, let us know!

Hey adjxnnnn, thanks for reaching out and apologies about the delayed response.

I am afraid that our team can currently only provide support in English language in these forums, therefore if you are able to translate your query, we will be more than happy to help.

Alternatively, if you prefer to contact us in your native language instead, just as fr3aked_out suggested, you can visit our support website and submit a support ticket, where a member of our team will get back to you accordingly!

Hey K5_JFK, thanks for reaching out and apologies about the delayed response.

I've found your thread in 'General Discussion' and moved it over to 'Player Support' section instead.

If your friend updated his username as required, it can sometimes take a brief moment before it gets updated in-game and this will only be seen after game is restarted.

Should your friend continue to experience difficulties however, we will be more than happy to look into it for him/her, therefore just advise him to reach out via one of the following channels, based on personal preference:

1. ... Read more

Hey RPVevil, thanks for reaching out!

I am afraid that our team can currently only provide support in English language in these forums, therefore if you are able to translate your query, we will be more than happy to help.

Alternatively, if you prefer to contact us in your native language instead, can you visit our support website and submit a support ticket, where a member of our team will get back to you accordingly!

Hey Smc_, thanks for reaching out and sorry to hear about the issue you ran into.

In relation to the crash that is followed after the black screen - do you happen to receive any error messages at all? If so, let us know what it is.

As far as troubleshooting goes, if you haven't already, try completing steps outlined in the following article, starting of by verifying your game files first, and see if issue persists.

Keep us updated and should you have any questions in the meantime, let us know!

Hey SoulVipR, thanks for reaching out and bringing this to our attention.

First and foremost, if you do have details of the game(s) you've mentioned, or if you ever encounter suspicious activity in the future again, can you get back to us by providing the following details:

1. When did this happen (exact time if possible)
2. Name of the player responsible for the DDoS/Cheating
3. Any video link is useful

This will allow us to investigate the matter further and take action accordingly.

Now please do note that player reporting via forums is against our rules, therefore for these types of contacts, we will need you to reach out to us via one of the following channels:

1. ... Read more

Hey NICORIX, thanks for reaching out, welcome to forums and I am sorry to hear about this.

First and foremost, so that we could look into the matter further, could you advise us the following:

1. Is that the only instance you've experienced this or does this issue occur on regular/frequent basis?
2. Are you experiencing a similar issue with any other game mode?
3. Since when did the problem start to happen?

Let us know and we will get back to you at the earliest possible convenience!

Hey lced, thanks for reaching out!

As it stands, I am afraid we're not able to review bans through forums and I would have suggested you to reach out to us via different channels, however I can see that you've done this already and your case has been escalated to our development team, therefore all I can suggest right now is to just simply bear with us and as soon as your appeal is reviewed, you will hear back from us right away.

Should you have any questions, let us know!

Hey MIRWODY, thanks for reaching out!

Do you recall what was the message you received as you got suspended?

In relation to ban appeal, please do note that we're unable to look into temporary suspensions and you will have to wait till the end of the duration before you're able to play again.

In regards to permanent bans, if you wish to appeal, you are welcome to do so, however we will need you to reach out to us via one of the following channels, as it's the matter that we're only able to discuss with the owner of the account:

1. ... Read more

Hey guys, thanks for reaching out!

We did indeed have a temporary degradation however this has been resolved since and servers are working as intended.

For more information on how to start Anno 1800 in offline mode, click the following article.

Should you have any further questions, let us know!

Originally Posted by RuKira_18
Alright thanks for the reply, I can confirm everything is working as normal, hope you have a wonderful day.

Appreciate your swift update and I'm glad to hear this .

Hope you enjoy your game-time and should you have any queries in the future, do not hesitate and reach out at any time!

Hey guys!

Just as Ubi-Milky suggested, we've been experiencing technical difficulties on the server-side and there has been a temporary degradation, however this has been resolved since and servers are working as intended, therefore if issue persists, let us know and we will get back to you as soon as possible!

Originally Posted by elazul85
it work for me thx.

Thanks for letting us know and I'm pleased to hear that deinButterbrot workaround has helped you too .

Enjoy your game-time and should you have any queries in the future, do not hesitate and reach out at any time!

Hey SyedFsKHaris, thanks for reaching out and I am sorry to hear about this.

First and foremost, could you advise us if you're using WiFi or Ethernet connection?

There may be some limitations that are preventing you from having the best possible connection to game servers, therefore in order to eliminate these, give the following steps a go, and see whether it makes any difference.

Keep us updated!

Hey Little_Quill, thanks for reaching out and I am sorry to see what happened there in the match which you've provided a clip for.

So that we could get a better idea about this, can I ask you to clarify the following:

1. Is that first instance this happened or did it happen before too?
2. Are you aware if there are any particular steps to follow that may cause this to occur? Only reason I'm asking is because I can hear people saying that they enemy team "glitched it".
3. What time did this match take place?

After having a closer look at our server status, I can see that we've had a temporary degradation that has been affecting multiple platforms and games, including Rainbow 6 Siege, however this has been resolved since and servers are working as intended, therefore can I check if you were all able to connect to a match after the disconnection occurred?

Let us know and we will take it from there!

Hey bigpretty23, thanks for reaching out and I am sorry to hear about the issue you are having.

First and foremost, please mind that we've been experiencing connectivity issues around the time of your contact, which may have caused some interruptions in the service, however this has been resolved since.

If you are continuing to experience the problem, this does sound to be related to NAT, therefore have a look at the following article, try steps suggested including opening NAT and see whether issue persists.

Should issue persist however, let us know what is the error message you receive when either of you gets boo... Read more

Hey FearlessGlue970, welcome to forums and I am glad to hear that error message no longer persists.

If you did happen to receive the message after the match that Ubi-TheBerry suggested and did not receive any MMR, please do mind that this issue has been already brought up to our development team who are investigating the matter further.

Our apologies about the inconvenience this may cause and as soon as we will have any further updates, details will be posted here, in our official forums, so keep an eye.

Originally Posted by i.H8.Baguettes
I get the same issue and many of the people I play with do too.

Hey i.H8.Baguettes, thanks for reaching out and I am sorry to hear about this.

First and foremost, if you haven't already, try verifying your game files and see whether issue persists.

If it does, I have created ticket under your account, therefore so that we could take a closer look at it, I would lik... Read more

Originally Posted by MuZzl-_-
yes where to send a email because i cant send a facking email and then they give me thing like did this help? no offcourse not im facking banned for no reason like im banned for multiple thing wtf?!?!?


where can i send a email?

Thanks for your swift response!

I can see you've submitted case already and one of our agents got back to you momentarily, which will also result in email being sent, therefore have a look when you get a chance.