Ubi-Karl

Hey MuZzl-_-, thanks for reaching out and welcome to forums!

In relation to your suspension - we will be more than happy to review your appeal however as this is a private matter that we're only able to discuss with the owner of the account, I would like to invite you to reach out to us via one of the following channels based on your own personal preference:

1. Support website
2. ... Read more

Hey Ohiyo-UwU, thanks for reaching out and I am sorry about the problems you ran into.

We've been experiencing a temporary degradation around the time of your contact however this has been resolved since and servers are working as intended, therefore if these problems persist to you, let us know and we will get back to you as soon as possible!

Hey rango1380, thanks for reaching out and I am sorry about the issues you ran into.

I can confirm that we've had a temporary degradation which has caused interruptions for a number of players, however this has been resolved since and it is all working as intended, therefore if you are continuing to experience problems, let us know and we will look into this further.

In relation to the MMR, regrettably our Support team would be unable to manually adjust it, I'm afraid.

Should you have any further questions, let us know!

Hey RuKira_18, thanks for reaching out and I am sorry to hear about this.

We've had a temporary service degradation that has been resolved since and servers are working as intended, however should problem persist, let us know and we will look into the matter further!

Hey ADREAMGNOX, thanks for reaching out, welcome to forums and I am sorry to hear about the issue you ran into.

I've had a closer look and can see that around the time of your contact, we have been experiencing temporary degradation however this has been resolved not long after and servers are now running as intended.

If however you continue to experience issues when launching either For Honor or Rainbow 6 Siege, try the following workaround to see if it helps:

1. Clear your cache (steps)
2. Disable Clou... Read more

Hey everyone!

We've had temporary degradation around the time of your contact however this has been resolved since and servers are working as intended, therefore if you are continuing to experience issues, let us know and we will look into the matter further.

Hey there!

Just as Ubi-Milky suggested, we've been experiencing temporary degradation however this has been resolved since and servers are running as intended, therefore if anyone is still experiencing problems, let us know and we will get back to you as soon as possible.

Originally Posted by RidaJ7
its so dumb that people with bad wifi get punished for basically having bad wifi

Hey RidaJ7, thanks for reaching out and welcome to forums!

I appreciate you for sharing your feedback on the matter there.

Stable internet connection is essential to ensure that you're able to enjoy the gameplay to it's full extent, therefore if you are having any difficulties with WiFi, consider using ethernet connection or see with your ISP if there are any ways to improve your service. Additionally, to ensure you're having the best possible connection to Siege servers and there are no limitations, give the following ... Read more

Originally Posted by Biloslava.UA
This is not a mouse! At first I also thought it was a mouse problem. But many of my friends had a problem - almost all of them. In addition, I have encountered this problem in many unfamiliar players in games. I talked to friends. They had the problem disappear at different times, but I still had it, so I was worried. But a few days ago, this problem disappeared on my own - without any action. But I still met her in games after that with some players. I'm sure it's a bug or a conflict of some programs. At one time, Windows 10 took control of the players in the game of FIFA and corrected this with an update, so there can be many reasons. But that was only in Rainbow's game. ...

Read more

Originally Posted by MrSup__
I legit just want the bundle for the rick and morty crossover and everytime its says "something went wrong, please try again in a few seconds." Ubisoft Please fix this

Hey MrSup__, thanks for reaching out, welcome to forums and I am sorry to hear about this.

This particular issue has been resolved already and players are able to purchase their content without any issues, so give it another go and see whether problem remains.

Please do note that if you've attempted to purchase it through in-game store then alternatively, you can also consider buying it through our ... Read more

Originally Posted by Ghandris13
Dear,

Thanks your answer!
1st round I try to check softwer solutions before i start change a hardwer.
Now we use TL-WR840N ver1.0 router (Wireless N Router)
I think I will change it if softwer setup wont solve issue.

I will send feedback to you about results.

Thanks

Thanks for your response there Ghandris13 and keep us updated!

Originally Posted by JohnKomisch
I had a similar problem as some of you guys. The last nvidia driver update or the crimson heist update caused my game to only deliver about 90 FPS with my 3060ti. Investigating a little, I found the solution for my case. Geforce Experience or the game update applied some new settings to my game, and the render scaling was set to 100. 100 means the game renders in the highest possible resolution (4 or 8k I think) although I only play on a 1080p monitor. Dropping the value down to 25, my game now renders in native 1080p and my FPS are up again! If you haven't checked this in your game settings it is worth taking a look at it.

Hey John, thanks very much ... Read more

Hey guys!

Thanks for keeping us in the loop.

As it stands, with the release of Y6S1.2, FPS issue appears to be resolved, however if you do continue to experience this, first, I'd like to double-check that you've already went through steps outlined in the following article.

If you have, we would need to have a closer look at your system files (DxDiag and MsInfo), so if you have a moment, please submit these by following steps outlined ... Read more

Hey antony1893, thanks for reaching out!

I can confirm that the issue you are referring to is something that has been already brought up to our development team who are looking into the matter further.

At this moment in time, we do not have any further updates just yet, however as soon as we do, details will be posted here, in our official forums, so keep an eye and apologies for any inconvenience this may be causing in the meantime.

If you do have any further questions, let us know and we will get back to you as soon as possible!

Hey Nate_X_X, thanks for reaching out and bringing this to our attention.

1. In terms of the UI Fonts issue you've brought up - I have a good understanding of what it is that you're referring to, however for the record as well as to simply double-check it's the same thing, would you mind sending us screenshot and showing it?
2. As far as key assignments go - I understand that you're having issues specifically with button you've set for Push to Talk, or is there any other key you're also having issues with? To add, would you mind clarifying as to what happens when you press it? Does it simply not activate after it's pressed, is that right? If it is indeed, have you possibly tried assigning it to a new key, just to see if problem remains?
3. In regards to screenshot, there is screenshot functionality within Ubisoft Connect, so try pressing F12 and that should allow you take it.

Get back to us when you will have a chance and we will take it from th... Read more

Hey smile_assassin., thanks for reaching out and I am sorry about the issue you've been dealing with.

I've had a look into your account and can see that you've submitted a case and it is currently escalated over to our game team, who will be dealing with the matter further.

I will see what I can do to speed up the process for it however rest assured - we will get back to you on this at the earliest possible convenience, therefore thank you for bearing with us in the meantime and apologies if this has been taking a little longer than anticipated.

If you have any further questions, let us know!

Hey ChiiefDJ, thanks for getting in touch!

Yes, boosting is bannable offense and can result in immediate suspension.

For more information, visit our code of conduct.

Should you have any further questions, let us know!

Originally Posted by Desolate.Cap
ive been trying to reconnect to this ranked match for a while i play on pc and went through the thread and tried some of the steps to fix ive also reset my pc and game multiple times

Hey Desolate.Cap, thanks for getting in touch, welcome to forums and I am sorry to hear about the issue you're having.

As this thread has been posted in console sub-forum, troubleshooting steps suggested have been specifically for consoles as well, therefore since you're playing on PC, try completing steps outlined in the following ... Read more

Hi everyone!

This particular issue appears to have been already resolved, therefore if anyone is still experiencing it, let us know and we will look into the matter further.

BUCKM41N1 - I've replied to your thread and I can now see that your issue is already resolved, so if you do happen to have any additional queries, let us know and we will get back to you as soon as possible .

Originally Posted by JuanDileju
I can't claim the first pack I earned this week. The drop section in Twitch is bugged. This is so annoying beacuse it is imposible to know that if I keep watching it is counting for the next two packs left. I need help please.

Hey JuanDileju, thanks for reaching out and I am sorry to hear about the issue you ran into.

After having a closer look at your a... Read more