Ubi-Keo

Ubi-Keo



04 Oct

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@azullfr Thanks for clarifying that for me, I will forward this on to the development team.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@spirantcrayon22 I'm sorry to hear that you are also experiencing this.

Thanks for answering those questions I posted. I am going to check the settings to see if there are any options that can be toggled and if not I will report it to the development team to investigate.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@azullfr Thanks for reporting this, can you please provide a video as an example.

And to confirm you can see all of the runes that you own when selling them and you are still able to equip any of them to your weapons/gear, its simply only an issue when scrolling through the runes in your inventory screen?

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@hollynayru I'm sorry to hear that you are unable to confirm the kill on the Zealot 'Osgar'.

Can you please provide a video that shows his location on the map and that you cannot confirm the kill. Then can you go to your 'Order of the Ancients' screen and show if he is showing as dead or alive.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@emmakate88 I'm sorry to hear that you are missing two codex pages.

To investigate this further could you please provide a video that shows the following:

  • Your quest log screen, clicking on 'A Brief History of the Hidden Ones'
  • That you only have 4/6 codex pages
  • Interacting with Hytham showing the option to give him the six codex pages
  • Your map screen using the cursor to show the location of all six hidden bureaus
  • Your inventory screen to show you have collected all of the Hidden Ones armour


In ...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

@shovelator I'm sorry to hear that you are experiencing issues with the Lolingstone Bandit Camp - Trial of the Wolf.

I can confirm that the issue with certain NPC's jumping to their deaths is a known issue that is being investigated.

With regards to the remaining issues that you mentioned, have you only experienced those once or multiple times? Could you also provide videos demonstrating each of those issues if possible.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@timberwillow I'm sorry to hear that you are experiencing issues viewing the dice in Orlog when selecting a God Favor.

Can you please confirm the following:

  • Do you have the latest update installed?
  • How long you have experienced this issue for?
  • Have you changed a setting that makes the background darker for text on the screen as it is generally more see through and you are able to see the dice underneath
  • Does this occur when playing Orlog with anyone or only with a certain NPC? If so which one and at which location
  • ...
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Comment
    Ubi-Keo on Support Forums - Thread - Direct

@procadman I'm sorry to hear that you are unable to throw the enemy in any direction. Is your harpoon invisible too? Can you also confirm which level your Harpoon Impalement ability is, 1 or 2?

...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

@smiley0227 I'm pleased to hear that the issue is resolved.

I can see that Kormac67 asked if you were in your longship when you took the screenshot, from what I can see you were on land, therefore this may explain why the option was not available as you need to be in your longship before the option is available.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@mropo85 I'm sorry to hear that you are experiencing issues travelling to Francia again.

This issue has been reported and the development team are intending to fix this with a future update, however we have no ETA on when the update will be released.

Please keep checking the ...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

@stevez_pun To confirm are you still experiencing the issue with the small axe being stuck in Eivor's hand? or was this just something you have experienced previously?

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@sirready I'm sorry to hear that your game is freezing after completing the Bear challenge.

Can you please try the troubleshooting steps in the support article here then try again.

If the issue persists can you confirm if it happens every time you complete the Bear challenge, and does it occur if you co...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

@triquetratrip Thanks for the update, I'm pleased that the issue is resolved and the rumbling of thunder ⛈ has finally gone!

I'll pass your comment along to Ubi-Mark and the rest of the team who responded to you 🙂

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@breakaway69 Could you please provide a video showing all of the 'X' marks on the map for each of the artifacts in East Anglia to show that you have collected them all.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi all,

I'm sorry to hear that you are experiencing issues with the Ubisoft Connect challenges.

@gatton16 @Domboyy @Xadro_ Could you please provide a video showing you completing the actions required for the weekly challenge. After you have done that wait a couple of minutes then open Ubi...

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    Ubi-Keo on Support Forums - Thread - Direct

@dragoness31 I'm sorry to hear that you are experiencing this. I have checked your account and it shows that you should have 52 opals in you inventory at the moment.

Could you please provide a video that shows you have the latest update installed (1.3.1) this can be seen in the bottom right corner on the main menu screen before you load your save. Then can you go into your inventory and show your opals total.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@solo0378 I'm sorry to hear that you are experiencing an issue with the quest 'Breaking The Order'.

Can you please ensure that you have the latest update installed then go to the long house in Ravensthorpe to see if Hytham is standing there with a letter to give to you.

If the issue persists could you please provide a video so that I can check you have done everything required to obtain the final clue. In the video can you please show the following:

  • Your quest log screen and completed quests (scroll down to the bottom)
  • Your order...
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Comment
    Ubi-Keo on Support Forums - Thread - Direct

@procadman Thanks for the update 🙂

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@oz_on_milroy Thanks for the update, I'm pleased that the Zealot eventually spawned correctly and that you were able to confirm the kill.