Ubi-Keo

Ubi-Keo



05 Oct

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@crystycryss17 Hi and welcome to the forums.

I'm sorry to hear that your game is crashing on launch.

As Kormac67 mentioned, verifying the game files would be the first thing to try. Can you please do that and try again.

However if the issue still persists then I would also recommend going through the PC troubleshooting steps in the support article here.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@kodakzach11 Hi and welcome to the forums.

I'm sorry to hear that you are experiencing issues with the quest 'Flann Over Ireland'. So to confirm the quest appears in your quest log, however the objective is blank? This generally means the quest has bugged out and you will be unable to proceed. Can you please try installing the latest update (1.3.2) that was released today and try again to see if that helps.

If the issue persists then I would recommend loading a previous save before you the quest became available if possible then try again. However if that is...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

@aorus2017 I can confirm that the development team are intending to fix this with a future update, however we have no ETA on when the update will be released.

Please keep checking the ...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

@hyperborean1986 Hi and welcome to the forums.

I'm sorry to hear that your game is crashing when you enter Meldeburne.

Can you please install the latest update that was released today and also go through the PC troubleshooting steps in the support article here then try again.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@capnkel Thanks for the update. It seems like this may have just been a glitch that you encountered.

If you happen to experience this again in the same location or a different location then please let us know and provide another video and we will report it to the development team.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@spirantcrayon22 I am unsure why your title update size is lower than what was specified on the forum post, however I will forward this on to the Assassin's Creed Valhalla team to see if I can get an answer.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@locke_six Hi and welcome to the forums.

I can confirm that this is a known issue. The development team are intending to fix this with a future update, however we have no ETA on when the update will be released.

Please keep checking the ...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

@mentraton I can understand your frustration and can only apologise.

I will report this to the development team.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@bertram_a Hi and welcome to the forums

I'm sorry to hear that the mystery icon for Goneril has not been marked as completed after killing her.

Could you please provide a video showing the following:

  • The mystery icon still remains on the map
  • Goneril's body
  • Go to your inventory and show each part of Thor's armour and Hammer
Comment
    Ubi-Keo on Support Forums - Thread - Direct

@mentraton I'm sorry to hear that the haptic feedback is not working on your PS5 controller since installing the 1.3.2 update.

Can you please check in the settings that the haptic feedback is enabled as its possible the update may have disabled it for some reason. If it is enabled can you try disabling, go back into the game then go back into the settings and enable it again then try again.

With regards to the Arc of Elan bow, the development team are intending to fix this with a future update, however we have no ETA on when the update will be released.

...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

@sirshadowheart Thanks for your reply.

I would recommend trying the PC troubleshooting steps in the support article here (mainly verifying the game files and updating your GPU drivers) then try again.

If the issue persists then can you please provide a video so we can see what is happening whilst yo...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

@elijaho2406 Hi,

I'm sorry to hear that you are unable to fight and kill the Zealot 'Woden' as he has spawned underneath the map.

As ADarklore mentioned in their comment, reloading a save can sometimes help. I was discussing a similar issue with a player for a different Zealot recently and they mentioned saving and re-loading helped them.

Can you please provide a video that shows Woden is underneath the map. In the video can you show the following:

  • The location of Woden on the map
  • Using photo mode try to show Woden un...
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Comment
    Ubi-Keo on Support Forums - Thread - Direct

@elvis-1973 I'm sorry to hear that you are experiencing issues starting the 'Siege of Paris' expansion.

To start the Siege of Paris questline, you will receive a letter from Randvi. You must then speak to Toka and Pierre in the guesthouse at Raventhorpe to trigger the mission.
For the letter to appear you will need to have reached England and completed at least one regional arc.

If you have completed one regional arc then can you confirm if you received the letter from Randvi and if Toka and Pierre are present? I assume that they are as you mentioned a wo...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

@spirantcrayon22 I can see that you posted on the megathread 22 hours ago.

Please refrain from posting duplicate posts on the forum, we will respond to your posts as soon as we can.

I will now lock this thread and reply to your post on the megathread.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@dragoness31 Thanks for the video you provided.

Can you also go to the Ubisoft Club whilst in game, then hover over your avatar then provide a screenshot just so I can check I am looking at the correct Ubisoft account you are playing the game on.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@shovelator I'm pleased to hear that you were finally able to achieve the gold medal 🙂

And sure that would be great thanks, you just need to copy and paste the URL link to your video and submit your post and it will be added.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@timberwillow Thanks for answering those questions and for providing an image and explanation of the second issue you are experiencing. Can you try the workaround suggested by azullFR below to see if that helps with the first issue.

I will report both of these issues to the development team.

...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

@cracklycoin562 I have checked and there are no updates on this yet, the development team are still investigating.

Please keep checking the ...

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04 Oct

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@stevez_pun Yes I can see the axe and bow in your screenshots. Are you still experiencing this now? If so are you able to provide a video.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@shovelator Thanks for the screenshots and information provided.

If you could provide some videos as examples this would be appreciated.