Ubi-Keo

@SpirantCrayon22 it is possible that this issue does affect a larger number of players and it may be that some have not noticed or others may not be interested in checking their stats. When an issue is reported we do check on the number of contacts received over all platforms such as social media, support tickets and forums.

And I can understand your point of view when multiple people may be experiencing the same issue, however in the majority of cases connectivity troubleshooting or other troubleshooting can help to resolve the issue and as support we must provide...

@SpirantCrayon22 thanks, and yes I have made this into a new thread as the issue is different to the previous one.

And I agree, whilst you can have summer showers when there is a nice blue sky it does seems odd that there are no clouds.

Hi Vikings!

The issue in wherein items purchased from the Helix store disappeared from the inventory was supposed to be addressed with update 1.6.2, however from recent reports it would appear that this is not the case, therefore the issue has been reopened for further investigation.

As soon as we have more information we will update this thread.

Apologies for the inconvenience caused.

Hi @SpirantCrayon22 apologies for the late response.

Thanks for reporting this, I have forwarded it on to the development team.

Could you also confirm the following:

• How often have you experienced it raining without any clouds in the sky?
• Does this happen in a specific location and if so where at?

Hi @SpirantCrayon22 the issue with the social glitches in Assassin's Creed Syndicate was a different issue to the Ubisoft Connect stats, however we would always go through connectivity troubleshooting as Ubi-oof mentioned, this is required and it ensures you have the best possible connection to the online services.

Also if this issue affected all players we would have received a much higher volume of contacts.

...

@dominantboy thanks

Hi @Lithium_Stain I'm sorry to hear that your game won't launch.

Could you take a look at the PC troubleshooting article and run through any of the steps you may not have done then try again. The support article contains some of the most common fixes for crashes, freezing, FPS drops and more.

I would also recommend going through the ...

@dominantboy thanks for confirming this for me.

Could you return to the areas in the video and confirm if you are able to reproduce the issue? If you can could you please provide another video to demonstrate this and also show the location on the map.

Hi @WrecK3rr I'm sorry to hear that you were unable to play 'The Way of the Berserker' quest, but pleased that you enjoyed the game overall.

If you would like to request a refund for the Ubisoft points that you used to purchase the reward then please contact support on one of the following support channels and they will look into this for you to see if it is possible:

...

@TheNorfolkian thanks

Hi @Karacellaxd apologies for the late response.

I'm afraid that we can only assist you in English on this forum. If possible, could you please translate your post for me?

Alternatively, you could create a support ticket and our Customer Support team will assist you further.

...

Hi Vikings!

After thorough investigation, the development team has confirmed that they are unable to continue looking into a potential fix for this particular issue as they must focus on issues that have a comparatively higher impact on the gameplay experience.

I understand that this is not the outcome you were hoping for and can only apologise.

As mentioned previously no duplicate purchases can be made, this is simply a UI issue. Any attempts to purchase an item that you already own from Reda will result in an error and no opals will be deducted. The the data should eventually update in Reda's store to show that the item is owned.

As the issue will no longer be investigated, I will now lock this thread. 

Hi @Trimex86 I'm sorry to hear that the Ubisoft Connect core challenge 'Mastery Challenge' has not unlocked.

I am unsure if you are required to complete 'The Cryptic Tutelage of Hildiran' to complete the challenge. I have messaged the Ubisoft Connect team to clarify this with them. I will reply to this thread once I have an update for you. 

In the meantime could you please complete 'The Cryptic Tutelage of Hildiran' and confirm if the challenge is completed. If this does unlock after completing that quest then we would need to ask the Ubisoft Connect team if they can update the description of the core challenge.

Hi Vikings!

I am just updating this thread with regards to my post on the 2nd December. I confirmed that the development team were unable to reproduce this issue on update 1.6.2. However, after looking into this further I can see that this was only the case when they did not have the Dawn of Ragnarok expansion installed, therefore it appears that the issue is still present and will occur when using any mount that is not a horse or stag in England.

The development team has confirmed that they are unable to continue looking into a potential fix for this particular issue as they must focus on issues that have a comparatively higher impact on the gameplay experience.

I understand that this is not the outcome you were hoping for and can only apologise.

As the issue will no longer be investigated, I will now lock this thread. 

Hi @Crono09 ...

Hi @dominantboy I can confirm that your original post was merged with the megathread here, which is related to the issue with the quest 'A Mild Hunt'. You have reposted duplicated posts several times since which is why there were deleted.

Repeatedly posting the same topic is seen as spamming. Please check the f...

Hi @starsailor1977 I'm afraid that we can only assist you in English on this forum, please repost on our French forum here. 

Or if you can translate your post into English then we will be happy to assist you further on this forum.

Hi @UAG-Lans if you currently own the Ubisoft Connect version of the game then you would be unable to launch the Steam version unless you purchased the game again on Steam as it is a different client.

The game is the same, therefore I would not recommend repurchasing the game again on Steam.

Also please note that if you purchased any DLC for Assassin's Creed Valhalla from the Steam store it would not be compatible with your Ubisoft Connect version. In order for DLC to work it would need to be purchased on the same client as the base game.