Ubi-Keo

Ubi-Keo



16 Nov

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @Tyrant_Khan I'm sorry to hear that you are experiencing this issue with your dual monitor setup.

Have you tried changing the resolution settings in-game to match your monitor you are playing the game on? If not please try this to see if it works.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @Zagathorr I'm sorry to hear that you are experiencing issues proceeding in the Boudicca Tomb.

Could you please provide a video that demonstrates this issue.

I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the URL link into this thread.ย 

Can you also ensure that your latest save is uploaded to the cloud. If you are unsure how to do this there is a support article that you can check ...

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15 Nov

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@dominantboy ok thanks for confirming this.

As with all connectivity related issues we can only suggest going through the connectivity troubleshooting, however I think you have already done this if I'm not mistaken.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@dominantboy we haven't seen any other reports of this so it is possible.

If you do come across it again and can provide the location we can forward it on to the development team.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @Solostaran74 there was an issue reported where treasure hoard maps may remain in the inventory after collecting the treasure, it's possible that this is what you are experiencing.

You may have collected the treasure previously. Can you check if you have the 'Warrior Tears Scheme (Head)' tattoo as this is what is collected from this treasure hoard.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @Atreon117 I'm sorry to hear that you are experiencing micro stuttering whilst in populated areas.

We are aware of an issue where micro stutters can occur from time to time whilst the game is auto saving, do you notice the save icon appear on the screen when you encounter this issue?

Can you also confirm the following:

  • Is the game installed on your internal or an external drive?
  • Are you using the quick resume feature when you play the game?
Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @dominantboy I can confirm that this issue has been reported previously and is still being investigated.

I will forward your report on to the development team.

Drinking games have also been reported to be missing from Alrekstad and Croindene.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @h8uoobi I'm sorry to hear that you have experienced issues saving your game and that you are also being prompted to enter an activation code, that is strange.

To confirm are you unable to access the game at all now due to the prompt for the activation code?

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @SuppleGh0st I'm sorry to hear that the game is not launching.

Could you take a look at the PC troubleshooting article and run through any of the steps you may not have tried then try again. The support article contains some of the most common fixes for crashes, freezing, FPS drops and more.

...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

@dominantboy ok thanks for the update, I'll pass your feedback on to the development team.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@deathproofant you're welcome ๐Ÿ™‚

I'm pleased to hear the issue is resolved.


14 Nov

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @dominantboy I'm sorry to hear that you have encountered another online service error.

As mentioned in another thread I have noticed you have encountered a few of these along with the issue with photos disappearing on the map and Reda's store not updating immediately. It would appear there is some kind of issue with your connection.

Are you experiencing this new error code much or have you only encountered it once?

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @KrimsonKiller I'm sorry to hear that the NPC 'Sleekit' has not spawned. Is it possible that you visited that area previously and killed the NPC without looting the key?

Could you please provide a video that demonstrates this issue.

I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the URL link into this thread.ย 

Can you also ensure that your latest save is uploaded to the cloud. If you are unsure how to do this there is a support article that you can check ...

Read more
Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @NotGandalf I'm sorry to hear that your game is crashing on launch.

Could you take a look at the PC troubleshooting article and run through any of the steps you may not have tried then try again. The support article contains some of the most common fixes for crashes, freezing, FPS drops and more.
...

Read more
Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @papandras1027 thanks for reporting this, I will forward it on to the development team.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @dragon2claw I'm sorry to hear that you are experiencing crashes in Assassin's Creed Valhalla and other games on your Xbox Series X. If you experience a crash in a game it is rare to see it affect other games on your console. When you experience crashes in all games this would generally be an issue with the console itself.

Could you please confirm the following:

  • When the issue first occurred?
  • When does the game crash? Does it crash at a certain location or when you are doing something specific such as a raid, navigating through busy...
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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @KazuKiryu I'm sorry to hear that your game has downloaded twice.

We are aware that this issue can occur sometimes when the game has been purchased from the Epic Store.

Once the game has been activated we would recommend downloading the game in the Ubisoft Connect launcher. In this case I would advise to uninstall the Epic installation then try launching the game from Ubisoft Connect again. If encounter an error or the game simply won't launch please let us know.