Ubi-Keo

Ubi-Keo



22 Dec

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @MrBthe3 I'm sorry to hear that you are also experiencing issues playing Assassin's Creed Valhalla.

Could you also go through the PC troubleshooting mentioned in my post above then try again to see if that helps.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @Sajentine thanks for the video provided, I have reported this issue to the development team.

We will update this thread once we have more information.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@AnimusLover we move posts to and from the General support section and generally wouldn't reply to any of the posts in there. If I had seen your post I would have moved it to the support section and replied to you.

That's ok I understand, however if we were to investigate this issue if it did happen again we would require a video to demonstrate what happens. A short video clip should not take up too much space on the PS5 and can be uploaded straight to YouTube.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @Anarchie31310 I'm sorry to hear that you are experiencing issues with the world event 'Milk of Humankind'.

There was an issue reported this particular world event in the past in which the cow would no longer move if you had pushed the large stone over some pieces of wood. This issue was resolved with update 1.5.2.

Can you confirm if you have pushed the large stone over some pieces of wood?

Could you also provide a video that demonstrates this issue.

I would recommend uploading your video to a video sharing platform such as YouTube, yo...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @x19Lone_Wolf91x @azullFR

As azullFR kindly mentioned Saint-George Trousers can randomly spawn in different locations and won't be in the same location for every player.

If you continue to have an issue acquiring the Saint-George Trousers, please let us know.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

I have spoken to the QA team who have watched your videos and can see that you have not timed the the drinking correctly. They advised to press the space bar when the circle is just over the edge of inner circle and not when its in the middle as this will make Eivor drink faster.

We have also noticed that you are playing the game using a TV. Is it an LG C2 that you are using?

TV's are known to have a higher input lag than a monitor. Have you enabled gaming mode on your TV to reduce the input lag? If not please try this.

If the issue still occurs could you try using a monitor to see if that makes a difference.

They also tested the champion in the Roman Ruins and were able to defeat him on their first try. From the example you can see they missed one and were hitting the space bar on the edge and the middle of the inner circle.

Example: https://streamable.com/ev18ze...

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@AORUS2017 thanks for the information provided and for sharing those Reddit links.

I'm afraid that we do not provide support on Reddit which is why those particular threads have not been seen. We do understand that some players may have struggled with the drinking games, however this is generally a gameplay issue with the timing and pressing the correct direction/button. I can see that one player mentioned this in one of those Reddit posts:

"So, after months of giving up on ever winning a drinking game, S.O was up later than normal and was helping me figure ...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @Riddickulus I'm sorry to hear that you are experiencing an issue with the quest 'A Brief History of the Hidden Ones'.

Could you please provide a video that demonstrates this issue. In the video we would need to see the following:

  • That your quest objective is only showing 1/5 of the Codex pages have been collected.
  • That you have collected all 5 Codex pages.


Can you also ensure that your latest save is uploaded to the cloud. If you are unsure how to do this there is a support article that you can check ...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @YourLastDance I'm sorry to hear that none of the troubleshooting has helped to resolve the issue with the game crashing.

Could you please try the following if possible:

  • Load your game
  • Once your save has loaded, create a new manual save then exit the game
  • Fully close the application and relaunch the game
  • Load the newly created manual save and try again


If the issue persists could you also confirm if the game is only crashing in Ravensthorpe or does it happen at any location in England or any other ...

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21 Dec

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @hastacastanyo I can confirm that feedback regarding the cloth physics has already been forwarded on to the development team.

I will also forward on your feedback.

Thanks.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @AnimusLover apologies for the late response, I can assure you that your post has not been ignored, I have only just seen this as you tagged me. You have posted in the General Discussion section rather than the Support section which is why it was not seen.

I am pleased to hear that the issue appears to be resolved. If you encounter this again please let us know and also provide a video demonstrating the issue.

I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the URL link into this thread.

I have...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @lowan64 I can confirm that this is working as intended. I'm afraid that there is no way to prevent this as the in-game settings are saved to the profile settings for the game and not the PC.

These would need to be changed manually each time you use a different PC or laptop.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @TheLardo79 I'm sorry to hear that you are receiving error code 0x70001201.

Could you please provide more information about this error:

  • Where did you encounter this error code? For example when trying to access the in-game store, speak to Reda to access the daily/weekly contracts?
  • How often do you encounter this error?
  • What troubleshooting have you tried?


Can you also provide a screenshot of the error code if possible.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @R1pp3rBOI I'm sorry to hear that you are experiencing issues playing Assassin's Creed Valhalla.

Could you take a look at the PC troubleshooting article and run through all the steps listed then try again. The support article contains some of the most common fixes for crashes, freezing, FPS drops and...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @SpirantCrayon22 @dominantboy as Ubi-Froggard mentioned, the reason for the change is because the bow was intended to be a Light Bow rather than a Predator Bow, thi...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi Vikings!

If you are experiencing crashes / freezing whilst playing Assassin's Creed Valhalla then could you take a look at the PC troubleshooting article and run through all the steps listed then try again if you haven't already done so. The support article contains some of the most common fixes for crashes, freezing, FPS drops and more.

However, if the issue persists could you please contact support on one of the following support channels and provide your ...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @UflocusU I'm sorry to hear that your keyboard input is delayed.

Could you take a look at the PC troubleshooting article and run through all the steps listed then try again. The support article contains some of the most common fixes for crashes, freezing, FPS drops and more.

I would also reco...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @AORUS2017 thanks for the update. I'm sorry to hear that you do not have a gamepad that you can try. As mentioned we haven't seen any other reports of this particular issue.

I can see in the thread you provided there was no response from support. If you have any other links where this issue has been reported please provide the links.

Could you also confirm the following:

  • What graphics settings you are using?
  • If you encounter this with all drinking games or just this particular one?
  • If you didn't encounter this issue in...
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20 Dec

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @staceone87 apologies for the late response.

Thanks for the video and information provided. I have forwarded this on to the development team to investigate.

We will post in this thread once we receive an update.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi Vikings!

Just to update you, the issue where shelf can get stuck at specific location in Verica's Tomb has been reported and is being investigated.

As soon as we have more information we will update this thread.

Just to be clear this is the location in the screenshot below:

If you are experiencing any other issues in Verica's Tomb please create a new post with a detailed description of the issue and if possible a video demonstrating the issue.

I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the URL link into the thread.