Ubi-Keo

Ubi-Keo



18 Nov

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi Vikings!

I am currently doing a routine check-up on the megathreads and I can confirm that the issue where players encountered an Online Service Error 0x70000041 was resolved in Title Update 1.5.3, therefore we will now lock this thread.

If you experience this issue again please go through the connectivity troubleshooting for your platform then retry. Also please note if you are playing the game on Xbox or PlayStation then we would advise not to use the quick resume or rest mode feature for Assassin's Creed Valhalla as this may cause you to encounter an online service error when you resume play.

However, if the issue ...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi Vikings!

I am currently doing a routine check-up on the megathreads and I can confirm that the issue where players encountered an Online Service Error 0x00000004 was resolved in Title Update 1.5.3.

As we have received no reports of this issue since August we will now lock this thread.

If you experience this issue again please go through the connectivity troubleshooting for your platform then retry. Also please note if you are playing the game on Xbox or PlayStation then we would advise not to use the quick resume or rest mode feature for Assassin's Creed Valhalla as this may cause you to encounter an online service err...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi Vikings!

I am currently doing a routine check-up on the megathreads and I can confirm that the issue in which the game would crash or freeze when changing gear or runes in the Dawn of Ragnarok expansion was resolved in Title Update 1.5.2, therefore I will now lock this thread. 

If you are still experiencing an issue were the game crashes or freezes when changing gear or runes in the Dawn of Ragnarok expansion, then please go through the troubleshooting steps for your platform.

PC
...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi Vikings!

I am currently doing a routine check-up on the megathreads and I can confirm that the issue where the game crashes or freezes during cutscenes in the Dawn of Ragnarok expansion was resolved in Title Update 1.5.3, therefore I will now lock this thread.

If you are still experiencing crashing or freezing during cutscenes in the Dawn of Ragnarok expansion then please go through the troubleshooting steps for your platform.

PC
...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi Vikings!

We have not received any reports of this issue for quite sometime. However, after thorough investigation the development team has confirmed that they are unable to continue looking into a potential fix for this particular issue as they must focus on issues that have a comparatively higher impact on the gameplay experience.

I understand that this is not the outcome you were hoping for and can only apologise.

As the issue will no longer be investigated, I will now lock this thread and mark it as resolved.


17 Nov

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi Vikings!

I am currently doing a routine check-up on the megathreads and I can confirm that the issue where players were unable to progress after talking to Ivaldi in the quest 'Vault of the Ancients' was resolved in Title Update 1.6.0.

As we have received no reports of this issue since June we will now lock this thread.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi Vikings!

I am currently doing a routine check-up on the megathreads and I can confirm that the issue where players were unable to interact with Durrigor during the quest 'The Warolrd's Daughter' could not be reproduced after Title Update 1.5.2.

As we have received no reports of this issue since June we will now lock this thread.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi Vikings!

If you have purchased Assassin's Creed Valhalla on PC and it doesn't appear in your games library then please contact support on one of the following support channels for further assistance:

Facebook
Twitter
...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi Vikings!

We have not received any reports of this issue for quite sometime. However, after thorough investigation the development team has confirmed that they are unable to continue looking into a potential fix for this particular issue as they must focus on issues that have a comparatively higher impact on the gameplay experience.

I understand that this is not the outcome you were hoping for and can only apologise.

As the issue will no longer be investigated, I will now lock this thread and mark it as resolved.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi Vikings!

After thorough investigation the development team has confirmed that they are unable to continue looking into a potential fix for this particular issue as they must focus on issues that have a comparatively higher impact on the gameplay experience.

I understand that this is not the outcome you were hoping for and can only apologise.

As the issue will no longer be investigated, I will now lock this thread and mark it as resolved.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi Vikings!

We have not received any reports of this issue for quite sometime. However, after thorough investigation the development team has confirmed that they are unable to continue looking into a potential fix for this particular issue as they must focus on issues that have a comparatively higher impact on the gameplay experience.

I understand that this is not the outcome you were hoping for and can only apologise.

As the issue will no longer be investigated, I will now lock this thread and mark it as resolved.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi Vikings!

I wanted to update you all regarding the following issues:

  • Shields on longship appear upside down
  • When changing shield cosmetics, some will remain as default


After thorough investigation the development team has confirmed that they are unable to continue looking into a potential fix for these particular issues as they must focus on issues that have a comparatively higher impact on the gameplay experience.

I understand that this is not the outcome you were hoping for and can only apologise.

As these issues will no longer be investigated, I will now lock this thread and mark it as resolved.

This is a list of all the other issues related to shields on the Longship and their statuses:

  • Jomsviking shield icon is a wolf, but the design is a dragon

Investigation Status: Will not fix
...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi Vikings!

We have not received any reports of this issue for quite sometime. However, after thorough investigation the development team has confirmed that they are unable to continue looking into a potential fix for this particular issue as they must focus on issues that have a comparatively higher impact on the gameplay experience.

I understand that this is not the outcome you were hoping for and can only apologise.

As the issue will no longer be investigated, I will now lock this thread and mark it as resolved.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi Vikings!

We have not received any reports of this issue for quite sometime. However, after thorough investigation the development team has confirmed that they are unable to continue looking into a potential fix for this particular issue as they must focus on issues that have a comparatively higher impact on the gameplay experience.

I understand that this is not the outcome you were hoping for and can only apologise.

As the issue will no longer be investigated, I will now lock this thread and mark it as resolved.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi Vikings!

We have not received any reports of this issue for quite sometime. However, after thorough investigation the development team has confirmed that they are unable to continue looking into a potential fix for this particular issue as they must focus on issues that have a comparatively higher impact on the gameplay experience.

I understand that this is not the outcome you were hoping for and can only apologise.

As the issue will no longer be investigated, I will now lock this thread and mark it as resolved.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi Vikings!

We have not received any reports of this issue for quite sometime. However, after thorough investigation the development team has confirmed that they are unable to continue looking into a potential fix for this particular issue as they must focus on issues that have a comparatively higher impact on the gameplay experience.

I understand that this is not the outcome you were hoping for and can only apologise.

As the issue will no longer be investigated, I will now lock this thread and mark it as resolved.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi Vikings!

We have not received any reports of this issue for quite sometime. However, after thorough investigation the development team has confirmed that they are unable to continue looking into a potential fix for this particular issue as they must focus on issues that have a comparatively higher impact on the gameplay experience.

I understand that this is not the outcome you were hoping for and can only apologise.

As the issue will no longer be investigated, I will now lock this thread and mark it as resolved. 

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @Steev953 I'm sorry to hear that your game crashes whilst trying to raid Readingum Abbey.

Could you please take a look at the PC troubleshooting article and run through all the steps listed then try again. The support article contains some of the most common fixes for crashes, freezing, FPS drops and more.

If the issue persists then please feel free to provide a video demonstrating the issue. I would recommend uploading your video to a video sharing platform such as Yo...

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16 Nov

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @dominantboy after thorough investigation the development team has confirmed that they are unable to continue looking into a potential fix for this particular issue as they must focus on issues that have a comparatively higher impact on the gameplay experience.

As the issue will no longer be investigated, I will now lock this thread. 

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @saura233 I'm afraid that we can only assist you in English on this forum. If possible, could you please translate your issue or question for me?

Alternatively, you could create a support ticket and our Customer Support team will assist you further.