Ubi-Keo

Hi Vikings!

I'd like to reach out to you all with an update. The development team have confirmed that this issue wherein Balor cannot be defeated in the quest 'Amber Sun' should be resolved with the release of Title Update 1.6.1! You can read the full patch notes here.

The patch will be deployed today, Tuesday, September 27 at 12 pm UTC/GMT, 2 pm CET, 8 am EDT, 5 am PDT, and 10 pm AEST.

If you are still unable to defeat Balor after installing the new update, please don't hesitate to ...

@myownterms66 I'm sorry to hear that the troubleshooting steps have not helped to resolve the issue.

In those steps provided there is a step to verify your game files, which should repair any corrupted game files.

You could also try running a ...

@thefoolguy thanks for the videos provided.

I have reported this to the development team to investigate.

Hi @Trinity149 I'm sorry to hear that you also experienced issues catching fish on a small boat.

Thanks for the information and video that you provided, I will forward these on to the development team.

Hi @milmitt I'm sorry to hear that you have been unable to unlock the Edward Kenyway outfit from the Ubisoft Connect rewards.

Can you please try unlocking the reward in-game or via the Ubisoft Connect website.

Please let us know if the issue persists.

@dragon1402 thanks for the video.

I have reported this issue to the development team to investigate.

With regards to the other issue that you mentioned with the bows, I can confirm that is a known issue.

Hi Vikings!

The development team are intending to fix this with a future update, however we are unable to confirm when this will be. 

As soon as we have more information we will update this thread.

Hi @alistairfergie I'm sorry to hear that you are experiencing the error '0xc0000142' when launching Assassin's Creed Valhalla.

Could you take a look at the PC troubleshooting article and run through all the steps listed then try again. The support article contains some of the most common fixes for...

Hi @FireAnon I'm sorry to hear that the Irish Wolfhound ability is not working for you. Can you confirm if it works for you if you return to Ireland?

We would also require a video or screenshots that demonstrate this issue.

I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the URL link into this thread. 

Can you also ensure that your latest save is uploaded to the cloud. If you are unsure how to do this there is a support article that you can check ...

Hi @Senquiel I'm sorry to hear that the Oxenefordscire Flying Paper (Buckingham) not recognised as being collected.

Could you please provide a video that demonstrates this issue. In the video we would need to see the following:

• That you have the latest update installed. This can seen in the main menu screen before loading your save.
• Your map to show that it's still appearing on the map.
• Go to the location to show the flying paper is not visible.
• Your tattoo inventory to show that you have collected the 'Midgard Scheme Head Tattoo'.

I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the URL link into this thread. 

Can you also ensure that your latest save is uploaded to the cloud. If you are unsure how to do this there is a support artic...

Hi @velychkovlad I'm afraid the development team have been unable to reproduce the issue and have asked if you could provide your local save files.

The saves can be found in Settings > Application Saved Data Management > Saved Data in System Storage > Assassin's Creed: Valhalla

The save should contain two files:

Autosave# and Autosave#.bin or ManualSave# and ManualSave#.bin

You would need to copy the saves to a USB storage device: (...

Hi @matt_archer1 thanks for confirming this and for uploading your latest save to the cloud, I have forwarded this on to the development team.

@azullFR if you are al...

Hi @dragon1402 I'm sorry to hear that you are missing the Jotun armour after killing Suttungr's Outriders. Can you confirm if you have not received any of the armour or if you are only missing one piece? If it's only one piece which one is it?

And when you killed the outriders did you confirm the kill and did you see the notification on the screen to say you had received the armour?

Could you also provide a video that demonstrates this issue. In the video we would need to see the following:

• That you have the latest update installed. This...

Hi @WNCDeadpool I'm sorry to hear that your Draugr armour is missing once you have loaded into the game.

As in-game content is related to your account we would be unable to look into this over the forums, therefore I have created a support case for you.

You will receive an email with more information. 

As you will receive further assistance via your support case I will now lock this thread.

Hi @myownterms66 I'm sorry to hear that Assassin's Creed Valhalla is crashing.

Could you take a look at the PC troubleshooting article and run through any of the steps that you may not have tried then try again. The support article contains some of the most common fixes for crashes, freezing, FPS dro...

Hi @thefoolguy I'm sorry to hear that you are unable to pledge to East Anglia.

Could you please provide a video that demonstrates this issue. In the video can you show the following:

• That you have the latest update, 1.6.0 installed. You can see this on the main menu screen before loading your save.
• Your quest log screen showing the available quests
• Your completed quests (slowly scroll to the bottom of the list)
• Your alliance map showing what has been completed and what is available

I would recommend u...

Hi Vikings!

The development team have confirmed that they are intending to fix this issue with a future update, however we are unable to confirm when this will be. 

As soon as we have more information we will update this thread.

@Nikila81 I'm pleased to hear that you are able to access your expansions again.

Hi @PriestDaFirenze I'm sorry to hear that the game is crashing when you try to start the Dawn of Ragnarok expansion.

Could you take a look at the PC troubleshooting article and run through all the steps listed then try again. The support article contains some of the most common fixes for crashes, freezing, FPS drops and more.

Please confirm if this resolves the issue.